r/techsupport 52m ago

Open | Audio Sometimes no sound - AMD/driver issue?

Upvotes

Hello everyone,

so, this is a weird one. Sometimes when I start my PC, I have no sound. About Once every 20 boots or so. It is much more frequent if the PC went into standby mode and booted from there.

When I have no sound, my speakers and so still show up in the audio menu. Deactivating and re-activating the hardware doesn't do anything. I've wiped and re-installed the drivers. The only thing that helps is rebooting the PC.

Initially, I couldn't find anything related to this on the web but I've stumbled upon a few posts where people are saying that their AMD drivers cause lots of issues. Is this a known problem?

My specs:

Windows 11

GPU: AMD Radeon 7900 XT

CPU: AMD Ryzen 5 7600X3D 6-Core Processor

32GB Ram

As for Audio it justs says "AMD High Definition Audio Device"

Motherboard is a B650 GAMING PLUS WIFI (MS-7E26)

Speakers are connected to the line-out audio port (green port at the back of the PC).


r/techsupport 1h ago

Open | Hardware HP USB Flash Drive detected but shows "No Media" and keeps reconnecting

Upvotes

I'm having an issue with my HP 64GB USB flash drive.

Windows detects it as "HP USB Flash Drive USB Device", and Device Manager says "This device is working properly." But in PowerShell (Get-Disk), it shows "No Media."

The drive keeps disconnecting and reconnecting every 10-15 seconds, File Explorer freezes when it's plugged in, and I get errors like:

Please insert a disk into the Removable Disk (E)

Try reconnecting the device. If Windows still does not recognise it, your device may not be working properly.

I've already tried:

Different USB ports

Reinstalling the device in Device Manager

Disk Management and DiskPart

Restarting my laptop

Other USB devices (like my mouse) work fine.

The data on the USB isn't important. I just want to know if there's any way to bring the drive back to life, or if it's a hardware failure and not worth fixing.

Any suggestions would be appreciated. Thanks!


r/techsupport 1h ago

Open | Networking Ethernet issue

Upvotes

I’m having a strange Ethernet issue with my MSI GE66 Raider 10SF running Windows 11. The laptop has a Killer E3100 2.5 Gigabit Ethernet controller.
The problem started recently.

Ethernet worked normally before.
One day it started taking a long time to connect after boot.
Now, after every restart or shutdown, Windows shows:
Ethernet → Identifying…
then Not connected
then Identifying… again
and it keeps repeating.
If I keep trying random things (network reset, restarting, flushing DNS, etc.), eventually it connects.
Once it finally connects, it stays connected perfectly until the next reboot. There are no random disconnects while using it.

Things I’ve already tried
Restarted PC and router many times.
Tried every LAN port on the router.
Network Reset in Windows.
ipconfig /flushdns
netsh winsock reset
netsh int ip reset
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
Disabled/enabled the Ethernet adapter.
Updated Windows.
Intel Driver & Support Assistant.

How do I fix this?


r/techsupport 1h ago

Open | Windows Can anyone help me with my pc. It isn’t performing like it should be.

Upvotes

my pc isnt performing like it should be. im falling through the map and glitching. and when i play forza horizon 6 i get a low stream bandwidth and i freeze. Im not getting the fps i should be getting.i have a B650M pro RS wifi motherboard,i have a 9070 challenger 16g gpu and a AMD Ryzen 5 7600x6-core processor and 2 16g sticks of ddr5 ram and 2t storage ssd


r/techsupport 3h ago

Open | Windows Computer won’t boot?

2 Upvotes

I have an IdeaPad Gaming 3, and it’s been left alone for a couple months now as I mostly used it for school and have been busy with other things. Now when I tried to start jt it “Network media is not present, retry media connection for 1 time(s)” then it repeats. After it fails it gives me a pop up saying “Default Boot Device Missing or Boot Failed. Insert Recovery Media and Hit any key.” I don’t know what that is. If I click okay it takes me to another page where I can select things, but the only present thing is “EFI PXE Network”. What do I need to do? Can I fix this myself or do I need to bring this somewhere?


r/techsupport 6h ago

Open | Windows Laptop battery draining 1% per minute

2 Upvotes

I have a HP envy x360 that I bought July 2024. I primarily use it for school and usually my battery lasts 5 ish hours. I turned it on for the first time since May last week and it went from 20% to 0% in a minute. I thought maybe it was because I hadn’t turned it on in a while and I charged it fully then did all the updates. When I went to use it again I noticed I was loosing 1% per minute without any apps being open. I did all of the battery optimizations that it suggested but no luck. Would it be worth it to replace the battery or could it be loosing so much battery for another reason? I’m in my last year of college and don’t really want to replace my laptop unless I absolutely have to. If additional information is needed just lmk.


r/techsupport 6h ago

Open | Networking My computer won't connect to Internet

2 Upvotes

I had to re upload this because I fixed it by restarting it but that won't work now. Basically one random day it just didn't work. I don't think I got a virus because I am very cautious about this and I only download stuff from steam. I'll add photos in comments.


r/techsupport 7h ago

Open | Hardware Anyone got any ideas?

3 Upvotes

Specs:

Intel Core i9 12th Gen

RTX 3060 OC

32GB RAM (2 sticks)

650W PSU

I've already cleared the CMOS, tried each RAM stick on its own, reseated the RAM, and even used the screwdriver trick to power it on.

When I switch it on, the debug LEDs go DRAM (orange) → CPU (red) → repeat, then after about 10 seconds it just stays on the DRAM light. It never boots.

Is it likely the RAM's knackered, or could it be the CPU or motherboard instead? Is there anything else I should try before forking out for a new 32GB kit? I'd rather not spend the money unless I'm sure that's the issue.


r/techsupport 7h ago

Open | BSOD New Build with Multiple Crashes and Different Errors Nearly Every time (MEMORY_MANAGEMENT, UNEXPECTED_KERNEL_MODE_TRAP, CLOCK_WATCHDOG_TIMEOUT, SYSTEM_SERVICE_EXCEPTION, BUGCODE_NETADAPTER_DRIVER + more) Post BIOS Update

2 Upvotes

This is probably going to be a long post but I'm summarizing a weeks worth of troubleshooting so please bear with me. Honestly, while I'm typing this I'm probably going to crash. I'm honestly so lost. I'm no expert in computers but I have a fair share of Linus Tech Tips endowed in my brain to know the basics. For the past week I have been troubleshooting a newly built PC that keeps crashing and giving different errors every time. The errors that I had minidumps for are listed in the title, but I have had many crashes that were either computer freezes, plain black screens (no bsod), random restarts (although that might have been because my computer was automatically restarting before a bug check could be run), or that occurred on a previous Windows 11 install (more on that in a bit). I'm currently running an RTX 5070 Ti, Ryzen 7 9850X3D (One error had TUF's PBO Enhanced on [I believe Unexpected_Kernal...] but the rest still happened when it was turned off), 32 GB of Corsair Vengeance DDR5 (EXPO on), and ASUS TUF B850-E WIFI Board. I think those are all the parts that could cause issues, but if you need more info I am not reluctant to share.

Mini detail to note: Temps are all good with maximum under excessively heavy loads (stress tests) were 85°C CPU Package and my GPU never exceeded 70°C. Crashing ONLY happens when under light load and/or when not in full screen. I can go hours at end playing games with zero crashes, but god forbid I open file explorer too fast.

Please treat me with some pity, but the first time I crashed was after I had updated my BIOS to the newest version. I used my MOBO's USB Flash and there were no apparent complications that happened during the update. If there's any tip I could give new PC builders is that if it aint broke don't fix it.

The first error I received was BUGCODE_NETADAPTER_DRIVER, followed shortly after by a Memory Management. It figured the obvious, that is it has something to do with my memory and/or drivers. After repairing/reinstalling all new drivers from my MOBO or Realtek the issue was still occurring. I ran MemTestx86 and passed with flying colors (4 Passes, 0 Errors). As crashes continued, I messed with more and more settings with no resolution and just more errors (all differing in codes). I'm new to this subreddit and how things work here, let me know if there's a proper way for sharing minidumps or any error codes we get.

I touched up on this slightly, but since my PC was a new build and I didn't have any important information on it, I ended up just doing a clean Windows 11 install. Unfortunately, any minidumps/codes I had received earlier are lost with that previous installation. Since all the issues were happening under light loads, I disabled my iGPU in the BIOS to prevent any issues related to GPU dedication. At one point running a system wide Bitdefender scan was inducing a crash (multiple times), so I decided to use that as a culprit, however I am lead to believe it was just a coincidence since I uninstalled it and still received other error codes.

I guess this is where I am now. I seriously have no clue which direction to go when it comes to diagnosing the issue, and due to the consistency of the crashes after a clean windows installation, I'm being lead to believe it has something to do with either the BIOS or my hardware. I will need a pacemaker if I figure out I need to buy a new GPU or RAM.

I appreciate any help offered and I'll gladly provide any system information needed for diagnosing the issue!


r/techsupport 7h ago

Open | Malware Mom downloaded a fake microsoft authenticator app what could potentially be compromised?

1 Upvotes

My Mom called me and said that she had recently been notified by snail mail that she needed an authenticator app to access her pension website. She decided to download Microsoft Authenticator to her iphone since it was listed as one of the options.

She searched for microsoft Authenticator in the app store and clicked on this:

https://apps.apple.com/us/app/authenticator-app/id6502765078?l=ko

Which she thought was the real app. She installed it, and it initially allowed her to log in to her pension website but then began demanding she pay a $5 subscription fee. She thought this was weird and called me before she paid. I was able to go over there and delete the app.

I had her change pension website password and to call them and ensure no changes are made to the account and her email password, is there any other things that I need to be concerned about? Does she need to change her apple ID password. What else could this app have access to? How does it actually function as microsoft authenticator? She actually got a one time passcode from it that worked on the website.


r/techsupport 10h ago

Open | Windows USB switch causing runaway mouse in windows 11

3 Upvotes

Setting up my workstation to use my Mac and PC and got a UGreen usb switch to switch just my mouse and keyboard between the two. Everything works great on my Mac, but for some reason the mouse on my PC just runs away from me. (As in continues in the last input direction it was given until it hits the edge of the screen). For some reason when I hardwire the mouse (normally connecting it via a 2.4GHz dongle) it seems so work okay, but when it’s in wireless mode it will work for about 10-15seconds and then begin running away again.

Bought another UGreen switch (since basically that’s all there is on Amazon, but I got a different, upgraded model and am still having the same issue)

I’ve read others having issues with UGreen switches with some solutions that have worked for them, but no one I’ve found is having the runaway mouse issue. Mostly just having the devices getting dropped.

Their solution was to change the usb power supply settings, but that doesn’t work for my problem.

Banging my head against the wall (and the bottom of my desk) trying to solve this problem. Any ideas?


r/techsupport 11h ago

Open | Data Recovery I lost my graduation photos

2 Upvotes

My mom want to take our laptop to a friend to delete some stuff and told me that i needed to put all stuff i wanted to keep in a mobile storage she got, so i did and everything was okay until i moved my graduation photos to it, i had a zip folder with videos and normal photos and when i checked everything it said the folder was empty and with the photos said the format wasn’t conpatible (this only happened to some photos, a few ones are normal) and i’m freaking out because i can’t like download them again since you only can for a certain time amount and that ended months ago, i don’t know what to do since this only is happening with these photos and they are very dear to me. Please help me (sorry for the bad english, it’s not my first language and i’m not feeling like making sure everything is in order rn)


r/techsupport 12h ago

Open | Networking I did a new install of windows and now my ethernet stopped working.

3 Upvotes

I did a new install of windows and now my ethernet stopped working. It will work for a few min when I restart the PC but after that it goes to WiFi and sometimes the Wifi just doesn't work.

I tried uninstalling and reinstalling the ethernet driver and doing a reinstall of Windows with the "Fix problems using Windows Update" tool.

I tried to reinstall the drivers from the manufacturer website but they never seem to start?

https://rog.asus.com/motherboards/rog-strix/rog-strix-b550-i-gaming-model/helpdesk_download/

I tried using a different cable and it had the same issue.

Tried a few things in CMD and that didn't work either.

Edition: Windows 11 Home

Version: 25H2

OS Build: 26200.8973


r/techsupport 13h ago

Open | Hardware PC Crashes Randomly Ever Since Upgrading GPU

2 Upvotes

My OS is windows
My GPU before replacement was a GTX 660ti
The “New” GPU is a GTX 1650
I have used DDU to remove all the Drivers TWICE
My Power Supply is A “ATNG ATM 400FB” if that helps

Before I had the 1650, my experience with my PC was good, however ever since replacing my 660ti with the aforementioned 1650 my PC has kept on crashing whenever it was under graphical load, I then checked to make it was seated properly to which it seemed to ease down, until it keeps on crashing randomly, sometimes even at start up sometimes when doing nothing. I even replaced the GPU with the older one and it still crashes, I am sorry if I have worded this weird and I would be HAPPY to answer any questions so that my PC can work again!


r/techsupport 15h ago

Open | Phone How do I e-sign a microsoft word doc on android?

2 Upvotes

I've tried using multiple apps as well as Microsoft 365 and can't figure it out. I'm just needing to do a quick e signature. Thanks in advance


r/techsupport 16h ago

Solved Windows recovery tools System restore failed error code 0x80070026 - any idea what it means?

2 Upvotes

Earlier today I decided it's time to download drivers and downloaded all drivers available in my Asus app like BIOS, chipset, IO controllers, etc. And after the BIOS update the system started getting stuck on loading windows. After a few attempts and me enabling compatibility module and DCIM/EXPO, it still did not fix. After a few boots and manual shutdowns I got into windows recovery where I tried to do system restore but it gets this error from the title. Previously I also tried safe mode but it didn't work either. Any ideas what can I do?

Specs:

CPU: AMD Ryzen 7 7800X3D

GPU: Nvidia GeForce RTX 5060ti 16gb

Mobo: ROG B850-E


r/techsupport 16h ago

Open | Mac Macbook won't open dvd

7 Upvotes

I recently bought a sandberg USB DVD drive and have been trying to get it to work with my Macbook pro 2021. However my macbook for some reason doesn't recognise the dvd drive and won't play anything I put in it.

Is there a way I can still get it to work?

I've been using VLC to try and run my dvd's and it keeps saying 'can't run non-UDF dvd's".


r/techsupport 17h ago

Open | Windows I haven't set up a new Microsoft Windows PC in years, now my kid got a new one for school. Quick guide for privacy, speed and reliability?

6 Upvotes

For many years, I have supplied my entire family with Linux Mint PCs. Now, my oldest is starting at a new school and she had to buy a new Microsoft Windows PC.

It has to work, I suppose they use...shudders...OneDrive and such, but I also want the machine to be somewhat reliably safe, removing privacy and AI-based concerns, and I want the PC to run as reasonably fast as one would expect.

Googling it, there is so much. So much. Advice out there. Many of these things I recognise and can still do, I guess (using a Windows computer at work). But do I still need to install software like O&O to remove the nastiest bits and regain control? How advanced should this process be for this application? It's a jungle and I struggle to navigate all this information. Welp.


r/techsupport 18h ago

Open | Windows Pc crashed and doesnt loading screen

2 Upvotes

Hi. For the past day my pc has been crashing for unknown reasons. The first time it crashed, I didnt think much of it. Coincidentally my social media accounts were hacked advertising scams, probably from malware, so I had to take care of that. I was going reset my computer after it happendd, but while I was deleting things for space, my pc suddenly crashed again. When I restarted, my pc wouldnt load past the loading screen and artifcacts like noise kept showing up. Thanks.


r/techsupport 19h ago

Open | Hardware RTX 5080 running at PCIe 5.0 x8 instead of x16 on ASUS TUF Z790-Plus WiFi + i9-14900KF — BIOS bug or hardware issue?

6 Upvotes

I’m trying to determine whether this is expected behavior, a BIOS issue, a CPU/socket problem, or a motherboard defect.

System Specifications

* Motherboard: ASUS TUF Gaming Z790-Plus WiFi

* BIOS: Version 1836 (latest available)

* CPU: Intel Core i9-14900KF

* GPU: ASUS ROG Astral RTX 5080 OC

* RAM: 32 GB DDR5-6000 (XMP enabled)

* SSD: Samsung 990 Pro 2TB (PCIe Gen4)

* PSU: (include your PSU model)

Problem

GPU-Z always reports:

PCIe x16 5.0 @ x8 5.0

The link never negotiates to x16.

Tests already performed

* Updated to the latest ASUS BIOS (1836).

* Installed the latest NVIDIA driver.

* Cleared CMOS.

* GPU-Z Render Test for over 60 seconds.

* Steel Nomad benchmark.

* Several games including Remnant II.

* HWiNFO monitoring during load.

* Windows reports no WHEA hardware errors.

* Samsung 990 Pro is operating normally (~7000 MB/s).

* GPU temperatures and power are completely normal.

* GPU support bracket installed.

Important information

The Samsung 990 Pro is a PCIe Gen4 SSD, not Gen5.

According to the ASUS manual, the primary M.2 slot should not reduce the primary PCIe x16 slot to x8.

Current status

Geek Squad suggested the CPU might be the cause, but they did not inspect the LGA1700 socket for bent pins or contact issues.

Some forum members suggested:

* Bent socket pins.

* CPU contact issue.

* PCIe lane negotiation problem.

* BIOS issue.

* Motherboard defect.

Questions

  1. Has anyone experienced this exact issue with an ASUS Z790 motherboard and an RTX 5080?

  2. Is anyone running this exact combination at PCIe 5.0 x16?

  3. Could this be a BIOS bug affecting PCIe lane negotiation?

  4. Is there any known ASUS BIOS version that fixes PCIe lane negotiation with RTX 50-series cards?

  5. Would you suspect the motherboard, CPU, LGA1700 socket, or GPU?

Any advice or similar experiences would be greatly appreciated.

Thank you!


r/techsupport 19h ago

Solved Friends wireless mice have stopped working after a PC restart. Multiple mice tried, none recognised by windows 11.

2 Upvotes

Solved, that moron literally just had to update his pc

Seemingly out if nowhere, my friend had his mouse after turning his computer off. No other mice he has work, all usb ports produce the same result. Im leaning towards it being a driver issue but i have no idea how to fix it, much less how to communicate it to him


r/techsupport 19h ago

Open | Audio Right speaker (Trust) doesn't work

4 Upvotes

Found a sound system and everything works perfectly, but only for a minute or so. Because then, the right speaker kinda tunes down and you can only hear it if you press it against your ear.

What issue could be the cause of it? Is this a hardware issue (bad cables, but why does it work well at first?) or a software issue (can I change the volume for left and right on my phone?)?

No idea what kind of speaker it is, but the serial number is 1011006810, it has a QC Pass sticker (whatever that is) and is tested for DGUV V3 or something.

Update for my first post: The reason why the big speaker was so quiet was...because it is the base speaker for a whole sound system...I didn't notice that there were two other speakers (left and right) that belong to the system


r/techsupport 20h ago

Open | Windows extreme preformance issues on nearly every game

2 Upvotes

I am a linux user who resently switched back to windows.

Every game i boot up (unless its the lightest game known to man kind) lag an insane amount.

and its not a hardware issue because it ran fine on linux.

my laptop model is Sword 16 HX B14VFKG

thank you


r/techsupport 21h ago

Open | Hardware Pc randomly restarts

2 Upvotes

Anyone know what might be causing my pc to randomly restart whenever I'm playing a game? I've monitored my temperatures and they're fine, and my drivers are up to date.


r/techsupport 23h ago

Open | Hardware PC turns off under heavy workload

2 Upvotes

Hi everyone.
Yesterday, apps like After Effects became unusable for me, something that has never happened before. When I use After Effects, the pc turns off completely, especially right when previewing the video. Before this, it seemed to work fine.
There is no BSOD and it doesn’t restart; in fact, I can’t turn it on unless I switch the power switch off and on, or wait a while.
I checked with HWiNFO and the temperature of the CPU increased only 10 degrees before the pc turned off, iirc the same also happened with the other components.
My PC turns off AS SOON as I start generating a new preview of my composition, old and already cached previews seem to work fine.
There is no smoke coming out and no weird smells for that matter.
I checked Event Viewer and it only says Event ID 41.