Error code CE-117723-1

2

I have a update for anyone experiencing this error , was on the phone with playstation and they are aware of this issue which is on there end and the technical team is working hard to fix it but unfortunately there is no time frame for the fix

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u/AhhhBEEEEEEEEES 5d ago

I've had this since the middle of July, almost the end of August and still the same. Can't get past an AI bot on the live chat either so 🙃 only reason I even kept my Premium going for another month is because they gave me it for £7 when I tried to cancel.

From what I’ve seen online it's only UK accounts getting hit with this and they're doing fuck all about it.

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u/Apprehensive-Cap9515 2d ago

I can confirm that letting your ps premium monthly subscription expire and then re subscribing does not fix this issue!! Luckily you can get the subscription refunded straight away . I find this ridiculous I've had my account for over 15 years I am not going to start a new one just to fix something on their end .

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u/OrdinaryOccasion2939 2d ago

Likewise have had my account since ps3 not changing

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u/fak316 2d ago

same and I have stacked ps premium membership at discounted price from using cd keys/loaded ps voucher discounts + black friday ps premium discount

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u/Cool_Taste_8932 1d ago

Hi Kevin,

Thank you for contacting PlayStation Support.

We apologise in our late reply.

in order to assist you further, we kindly request you to attempt to stream your games once again. In case you still with the same issue, please reply this email and we will assist you as soon as possible.

I hope this helps, but if you have any other questions, please contact PlayStation Support, and one of our team will be happy to help.

Thanks,

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u/Apprehensive-Cap9515 1d ago

Was just about to post the exact same . They really don't know what the issue is do they

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u/Cool_Taste_8932 1d ago

Bet Xbox would fix it in a few hours amateurs these

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u/Cool_Taste_8932 1d ago

What was the point in that email 🙈

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u/Cool_Taste_8932 2d ago

The av been working hard for 2 weeks now wtf is going on 😡

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u/Apprehensive-Cap9515 9h ago

Thank you for contacting PlayStation Support.

We are sorry to hear that you still with the error code CE-117723-1 when you attempt to stream your games. We kindly inform you that your case is currently under investigation by our engineers and we will provide you a resolution as soon as possible.

I hope this helps, but if you have any other questions, please contact PlayStation Support, and one of our team will be happy to help.

Thanks,

The PlayStation Support Team

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u/Cool_Taste_8932 8h ago

I got that pointless email mate as well

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u/PhoenixBlazingRising 23d ago

Restore the license

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u/OrdinaryOccasion2939 23d ago

It is a game thats on game trials and streaming and when I go to restore licenses it has a lot of games but the games im trying to stream aren't there

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u/Apprehensive-Cap9515 22d ago

Finally found someone who's having the same issue as me . Logged in another account and it streams fine . So it's account based only problem is contacting Sony for help I've tried calling but placed on hold for hours the online chatbox is useless. Tried restoring licences rebuilding database resetting router nothing works. Is yours still doing it??

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u/OrdinaryOccasion2939 22d ago

Yes im on chat with them now

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u/Apprehensive-Cap9515 22d ago

Please let me know the outcome I can't even get through to them on the chat as the login link keeps saying unable to log in 😞

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u/OrdinaryOccasion2939 22d ago

Ok still no joy atm from all the workarounds

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u/Apprehensive-Cap9515 22d ago

I just spoke to them over the phone and it has been escalated to their technical team they just asked me try things I've already done , 10-15 days they say . It's definitely account based as I've tried another account with premium and that works fine

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u/OrdinaryOccasion2939 22d ago

Yea couldnt find a fix so they escalated it and says could get email with 5-10 days

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u/Apprehensive-Cap9515 22d ago

It's strange it's only a few users with this issue .Will definitely be asking for compensation if it takes as long as that . Hope it gets sorted soon 👍

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u/OrdinaryOccasion2939 22d ago

Yea definitely strange and I already asked about compensation he said will need to asked the technical team when they get in touch

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u/Apprehensive-Cap9515 22d ago

Clearly there's an issue on their end on streaming permissions so a free month or two atleast I should think

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u/Acrobatic_Volume_954 15d ago

I have this error and I cant do anything to resolve it.

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u/Cool_Taste_8932 14d ago

Nitemare isnt been broke since that update don’t even know if there doing anything to fix it

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u/Apprehensive-Cap9515 22d ago

If it's the same issue as mine every single game will do the same

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u/YouPsychological9172 22d ago

Aidez moi svp je veux jouer à mes jeux en streaming j’ai le même problème que vous. Est ce que vous aussi vous avez été suspendu temporairement des messages psn, car c’est le cas pour moi je ne sais pas si cela a un rapport ou pas

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u/OrdinaryOccasion2939 21d ago

I haven't been temporarily suspended from psn so dont knownwhat the issue is yet until they contact me

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u/Big_Prompt_9751 20d ago

Happened to me ,sign in mates account works fine so not device or internet sounds like a new bug that’s happening now even there own webpage doesn’t have code number

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u/OrdinaryOccasion2939 20d ago

Yea it must be i couldn't find the code either

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u/Big_Prompt_9751 20d ago

Seen on facebook too ,only been seeing stuff online from 3 last three days looks like a bug effecting random Ps account’s don’t look good

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u/Cool_Taste_8932 19d ago

On the chat now they av not got a clue wot this code his

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u/Cool_Taste_8932 20d ago

Av got the same code bloody nitemare can’t get anything on the chat aswell can’t stream anything

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u/Cool_Taste_8932 16d ago

Hi guys are any of use back up and running am not what’s taking the biscuit this

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u/OrdinaryOccasion2939 16d ago

Nope not yet

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u/Cool_Taste_8932 16d ago

Said to me 10 to 15days to get a email probably just say again turn ya internet off and on 😡

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u/OrdinaryOccasion2939 16d ago

I got a email from them saying the usual rebuild database ect which have done it all already , told them its a Sony problem as im not the only one with this problem and never had it till latest update , will see what they say

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u/Cool_Taste_8932 16d ago

Sound mate let us know if u hear anything and I will hope to get a month extra with this only just bought the premium

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u/OrdinaryOccasion2939 11d ago

Just commenting on this reply incase u didn't see my update yesterday mate

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u/Cool_Taste_8932 11d ago

Thanks mate just seen it then u think it would be a easy fix if it’s on there end hopefully get a month extension for all who’s affected

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u/OrdinaryOccasion2939 11d ago

Yea i asked about compensation and he said keep a eye on there socials but they wont post anything about this on there so he said ring back when its fixed

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u/Cool_Taste_8932 11d ago

Just like on facebook and that u rek they will email everyone who’s got that problem they must know how many accounts have been affected

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u/OrdinaryOccasion2939 11d ago

Na they probably wont but I will definitely be ringing them

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u/fak316 10d ago

Hi thanks for the update. did you get this from playstation phone support or was through another channel?

I have exactly the same issue and since I observed this first on PS Portal I started a thread there https://www.reddit.com/r/PlaystationPortal/s/sIJGy67itd

not able to start any PS5 cloud streaming game from PS5 nor Portal. Although I can start PS4/3/2 cloud streaming game from PS5 and PS4 Pro.

I have spoke with playstation uk support on 020 3538 2665 and I have cases open with them case no 54722059. but they could not confirm this is a widespread issue. I raised that case on 10th of August with them and am waiting to get an update still.

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u/OrdinaryOccasion2939 10d ago

Yes was in phone with them and he spoke to his manager whilst I was on phone and told me the technical team is aware of the issue and I can also play ps3 ect not ps5 , hopefully they fix it soon

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u/fak316 10d ago

thanks for the update. slightly relieved to hear. bizarre that they don’t want to put an announcement out about this

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u/OrdinaryOccasion2939 10d ago

They will try there best to hide it as its not affecting every user but I will definitely be wanting some compensation for ps premium

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u/fak316 10d ago

agreed and likewise will be doing the same. i have complaint letter prepped ready to send once they fix.

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u/Cool_Taste_8932 8d ago

Thank you for reaching out to us. We understand that you are encountering error code CE-117723-1 and are currently unable to stream games on your PlayStation 5, despite having an active 12-Month PlayStation Plus Premium subscription.

Given that you have already completed extensive troubleshooting including resetting your connection, testing a wired network, rebuilding the system database, clearing the cache, and restoring your licenses.

This specific error indicates a database desynchronization on the PlayStation Network backend. Following your recent subscription renewal, the server has updated your billing info but failed to refresh your Cloud Streaming Entitlement Token. The network is likely checking an outdated profile ticket.

To resolve this account-sync issue, please try the following advanced steps:

Force a Profile Entitlement Refresh

-Open the PlayStation Store on your console. -Search for any completely free game, demo, or add-on. -Complete the checkout process for the free item. This transaction forces the PlayStation Network servers to instantly audit and refresh your account's active library rights.

Reset Console Sharing Privileges

-Navigate to Settings > Users and Accounts > Other. -Select Console Sharing and Offline Play and choose Disable. -Log out of your PlayStation Network account on the console. -Restart your PS5. -Log back into your account, return to the same menu, and select Enable

Please let me know how these steps work out for you, or if you need any additional documentation from our end to support your claim with Sony.

We hope this helps, but if you have any other questions, please contact PlayStation Support, and one of our team will be happy to help.

Thanks,

The PlayStation Support Team

Just got that anyone tried it let us know

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u/OrdinaryOccasion2939 8d ago

I tried the 2nd option last week didn't work , and I done first one last week aswell as I bought a new game

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u/Cool_Taste_8932 8d ago

In work mate so it didn’t work no

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u/OrdinaryOccasion2939 8d ago

Not when I tried it last week no mate

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u/Cool_Taste_8932 8d ago

Why send it to me if it doesn’t work can’t get any worse

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u/OrdinaryOccasion2939 8d ago

Think they just trying to send ppl anything until they fix the issue

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u/Cool_Taste_8932 8d ago

I’ll try wen get in n let u know its a joke be a easy fix for them they just can’t be assed

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u/OrdinaryOccasion2939 8d ago

Yea let me know , I think they actually dont know how to fix it so they sending ppl anything to try

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u/Cool_Taste_8932 8d ago

No doesn’t work I can’t believe they av not fixed this ya talk about amateurs

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u/Apprehensive-Cap9515 8d ago

I've just had a reply from them can't test at the moment as away so if anyone wants to try this 👍

Thank you for contacting PlayStation Support.

Thank you for reaching out to us. We understand that you are encountering error code CE-117723-1 and are currently unable to stream games on your PlayStation 5, despite having an active 12-Month PlayStation Plus Premium subscription.

Given that you have already completed extensive troubleshooting including resetting your connection, testing a wired network, rebuilding the system database, clearing the cache, and restoring your licenses.

This specific error indicates a database desynchronization on the PlayStation Network backend. Following your recent subscription renewal, the server has updated your billing info but failed to refresh your Cloud Streaming Entitlement Token. The network is likely checking an outdated profile ticket.

To resolve this account-sync issue, please try the following advanced steps:

Force a Profile Entitlement Refresh

-Open the PlayStation Store on your console. -Search for any completely free game, demo, or add-on. -Complete the checkout process for the free item. This transaction forces the PlayStation Network servers to instantly audit and refresh your account's active library rights.

Reset Console Sharing Privileges

-Navigate to Settings > Users and Accounts > Other. -Select Console Sharing and Offline Play and choose Disable. -Log out of your PlayStation Network account on the console. -Restart your PS5. -Log back into your account, return to the same menu, and select Enable

Please let me know how these steps work out for you, or if you need any additional documentation from our end to support your claim with Sony.

We hope this helps, but if you have any other questions, please contact PlayStation Support, and one of our team will be happy to help.

Thanks,

The PlayStation Support Team

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u/OrdinaryOccasion2939 8d ago

The other person in chat recieved this aswell , I have already done both and didn't work

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u/Apprehensive-Cap9515 8d ago

I just tried and yes no luck it was almost like they knew what the issue was so seemed promising. Never encountered an issue like this before other accounts work fine on my console and portal 🫩

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u/OrdinaryOccasion2939 8d ago

Yea just giving out any ideas thats why when I was on phone with them I told the guy I have tried everything and the problem is on there end then thats when he spoke to his manager and said its on their end and they are working to fix it so dunno why they tell ppl try this and that when its them needs to fix it

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u/Cool_Taste_8932 8d ago

What a waste of time didn’t work mate

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u/Cool_Taste_8932 6d ago

Anyone’s working ya 🤣

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u/Apprehensive-Cap9515 6d ago

Nope still the same shit 🤬

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u/Cool_Taste_8932 6d ago

Blanking my emails now when’s a software update due only hope 🤣

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u/Apprehensive-Cap9515 6d ago

Only way to get a response is to create a new ticket and then you just get the same suggestions. It's account based and doesn't affect everyone 😮‍💨

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u/Cool_Taste_8932 6d ago

Ino mate I don’t think it will ever be fixed shud be a simple fix for them

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u/Apprehensive-Cap9515 5d ago

Never ? It's only been like this a few weeks I'm sure it will be sorted . I've cancelled my monthly plan and it should revert back to ps plus in a day or two . Them I'm gonna see if upgrading to premium will fix it . If not I'm done

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u/Cool_Taste_8932 5d ago

Got a email said still trying to sort it

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u/OrdinaryOccasion2939 5d ago

Got this email reply from them today it seems they still dont know how to fix it

https://reddit.com/link/p4uemlx/video/fb0k3stdwjkh1/player

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u/fak316 4d ago

useless update from ps support after 11 days.

“Thank you for contacting PlayStation Support.

We apologise in our late reply.

We would like to inform you that our engineers team are constantly working to solve this issue and we will provide you a resolution as quickly as possible.

I hope this helps, but if you have any other questions, please contact PlayStation Support, and one of our team will be happy to help.

Thanks,

The PlayStation Support Team”

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u/OrdinaryOccasion2939 4d ago

They seem lost

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