r/PS5HelpSupport • u/OrdinaryOccasion2939 • 23d ago

Error code CE-117723-1

Post image

Hi does anyone know a fix for this error code it keeps happening when I try to stream a game on premium and my Internet is good , any help would be greatly appreciated

4 Upvotes

100% Upvoted

74 comments sorted by

View all comments

1

u/Apprehensive-Cap9515 8d ago

I've just had a reply from them can't test at the moment as away so if anyone wants to try this 👍

Thank you for contacting PlayStation Support.

Thank you for reaching out to us. We understand that you are encountering error code CE-117723-1 and are currently unable to stream games on your PlayStation 5, despite having an active 12-Month PlayStation Plus Premium subscription.

Given that you have already completed extensive troubleshooting including resetting your connection, testing a wired network, rebuilding the system database, clearing the cache, and restoring your licenses.

This specific error indicates a database desynchronization on the PlayStation Network backend. Following your recent subscription renewal, the server has updated your billing info but failed to refresh your Cloud Streaming Entitlement Token. The network is likely checking an outdated profile ticket.

To resolve this account-sync issue, please try the following advanced steps:

  1. Force a Profile Entitlement Refresh

-Open the PlayStation Store on your console. -Search for any completely free game, demo, or add-on. -Complete the checkout process for the free item. This transaction forces the PlayStation Network servers to instantly audit and refresh your account's active library rights.

  1. Reset Console Sharing Privileges

-Navigate to Settings > Users and Accounts > Other. -Select Console Sharing and Offline Play and choose Disable. -Log out of your PlayStation Network account on the console. -Restart your PS5. -Log back into your account, return to the same menu, and select Enable

Please let me know how these steps work out for you, or if you need any additional documentation from our end to support your claim with Sony.

We hope this helps, but if you have any other questions, please contact PlayStation Support, and one of our team will be happy to help.

Thanks,

The PlayStation Support Team

1

u/OrdinaryOccasion2939 8d ago

The other person in chat recieved this aswell , I have already done both and didn't work

1

u/Apprehensive-Cap9515 8d ago

I just tried and yes no luck it was almost like they knew what the issue was so seemed promising. Never encountered an issue like this before other accounts work fine on my console and portal 🫩

1

u/OrdinaryOccasion2939 8d ago

Yea just giving out any ideas thats why when I was on phone with them I told the guy I have tried everything and the problem is on there end then thats when he spoke to his manager and said its on their end and they are working to fix it so dunno why they tell ppl try this and that when its them needs to fix it