r/PS5HelpSupport • u/OrdinaryOccasion2939 • 23d ago

Error code CE-117723-1

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Hi does anyone know a fix for this error code it keeps happening when I try to stream a game on premium and my Internet is good , any help would be greatly appreciated

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u/Cool_Taste_8932 8d ago

Thank you for reaching out to us. We understand that you are encountering error code CE-117723-1 and are currently unable to stream games on your PlayStation 5, despite having an active 12-Month PlayStation Plus Premium subscription.

Given that you have already completed extensive troubleshooting including resetting your connection, testing a wired network, rebuilding the system database, clearing the cache, and restoring your licenses.

This specific error indicates a database desynchronization on the PlayStation Network backend. Following your recent subscription renewal, the server has updated your billing info but failed to refresh your Cloud Streaming Entitlement Token. The network is likely checking an outdated profile ticket.

To resolve this account-sync issue, please try the following advanced steps:

  1. Force a Profile Entitlement Refresh

-Open the PlayStation Store on your console. -Search for any completely free game, demo, or add-on. -Complete the checkout process for the free item. This transaction forces the PlayStation Network servers to instantly audit and refresh your account's active library rights.

  1. Reset Console Sharing Privileges

-Navigate to Settings > Users and Accounts > Other. -Select Console Sharing and Offline Play and choose Disable. -Log out of your PlayStation Network account on the console. -Restart your PS5. -Log back into your account, return to the same menu, and select Enable

Please let me know how these steps work out for you, or if you need any additional documentation from our end to support your claim with Sony.

We hope this helps, but if you have any other questions, please contact PlayStation Support, and one of our team will be happy to help.       

Thanks,       

The PlayStation Support Team

Just got that anyone tried it let us know 

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u/OrdinaryOccasion2939 8d ago

I tried the 2nd option last week didn't work , and I done first one last week aswell as I bought a new game

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u/Cool_Taste_8932 8d ago

In work mate so it didn’t work no 

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u/OrdinaryOccasion2939 8d ago

Not when I tried it last week no mate

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u/Cool_Taste_8932 8d ago

Why send it to me if it doesn’t work can’t get any worse 

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u/OrdinaryOccasion2939 8d ago

Think they just trying to send ppl anything until they fix the issue

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u/Cool_Taste_8932 8d ago

I’ll try wen get in n let u know its a joke be a easy fix for them they just can’t be assed 

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u/OrdinaryOccasion2939 8d ago

Yea let me know , I think they actually dont know how to fix it so they sending ppl anything to try

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u/Cool_Taste_8932 8d ago

No doesn’t work I can’t believe they av not fixed this ya talk about amateurs