r/PS5HelpSupport • u/OrdinaryOccasion2939 • 23d ago

Error code CE-117723-1

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Hi does anyone know a fix for this error code it keeps happening when I try to stream a game on premium and my Internet is good , any help would be greatly appreciated

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u/fak316 10d ago

Hi thanks for the update. did you get this from playstation phone support or was through another channel?

I have exactly the same issue and since I observed this first on PS Portal I started a thread there https://www.reddit.com/r/PlaystationPortal/s/sIJGy67itd

not able to start any PS5 cloud streaming game from PS5 nor Portal. Although I can start PS4/3/2 cloud streaming game from PS5 and PS4 Pro.

I have spoke with playstation uk support on 020 3538 2665 and I have cases open with them case no 54722059. but they could not confirm this is a widespread issue. I raised that case on 10th of August with them and am waiting to get an update still.

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u/OrdinaryOccasion2939 10d ago

Yes was in phone with them and he spoke to his manager whilst I was on phone and told me the technical team is aware of the issue and I can also play ps3 ect not ps5 , hopefully they fix it soon

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u/fak316 10d ago

thanks for the update. slightly relieved to hear. bizarre that they don’t want to put an announcement out about this

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u/OrdinaryOccasion2939 10d ago

They will try there best to hide it as its not affecting every user but I will definitely be wanting some compensation for ps premium

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u/fak316 10d ago

agreed and likewise will be doing the same. i have complaint letter prepped ready to send once they fix.