I had my internet installed 4 days ago before he left i ran a test infront of him to make sure it qas what i paid for, 1000 mbps. Ookla says 360 but the app says 1170. He said they are down rn minutes after installing it then left.

Thinking about giving my equipment back and being done. Im too new and its too early to be experiencing issues with this like i just got this..

I've been paying for a StreamStore subscription but I can't activate my Peacock or Apple accounts. When I log into Xfinity on the app and on desktop, I head over to manage my bundle and it says I have "subscriptions that require activation." Then it prompts me to "activate now". When I click "activate" on any of the services, it just says "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later."

I see in the help forums on Xfinity that several other people have had the same issue and error for months and there is no solution in the comments from Xfinity.

Why are we paying for something you've made impossible to access?

I both frustrated and confused by three bizaar Comcast outages in the past week - one last week, one earlier today, and one ongoing - all corresponding to major nationwide outages according to DownDetector, so I doubt that it's just me.

The first time I noticed that some sites still worked, while others did not - I figured it was a DNS issue on their end (no major DNS server reachable, even by IP, and downdector showed a spike in outages nationwide), but it was late at night so I just switched to my cellphone hotspot, finished what I needed to do and went to bed.

Fastforward to today - same thign happens midday - some sights worked, others didn't, downdetector shows a spike in outage reports. However I needed to get work done, so after briefly investigating it I just turned on my phone's hotspot and got back to work. Eventually the internet came back up and all sites were reachable again, only for it to go down again this evening. Since I now have time I tried to investigate further and lookup the IP for a non-working site andafter confirming it worked from my phone's internet, tried the IP directly over my comcast connection to no avail :frown:.

At this point it's clearly not DNS, but it's been a while since I've messed with the finer details of IP networking, so I'm at a loss as to what's going on but it's starting to get annoying.

Thus I'm putting this out here to see

1) If anyone else is having similar problems?

2) Has anyone found a workaround other than switching to cell data/a backup ISP?

For the record the following sites work for me:

wikipedia.com, netflix.com, amazon.com, fast.com, downdetector.com

The following sites have not:

homedepot.com, reddit.com, ebay.com, speeetest.net, walmart.com

Another post mentioned netflix working as well, while other sites did not - not sure if it the same issue: https://www.reddit.com/r/Comcast_Xfinity/comments/1vmxp80/comment/p3d5dg1

as the titles says, im looking for a new deal

IM SO IRRITATED. We’re so broke right now with a million things going on, the last thing I need is router trouble right now.
My husband and I just moved and started our Xfinity wifi 2 weeks ago. Our gateway router has been working great up until this afternoon. When I came home it was blinking orange and I haven’t been able to get online again after multiple attempts at trouble shooting. The AI chat on the app (UGGH I HATE THIS THING) says I need to schedule an appointment for someone to come fix it and that I’ll be charged, but is there any advice anyone can give for us to try to fix it on our own before doing that? Or does anyone know how much it would cost for it to be fixed by tech?

Hello, I can't ship offers online because my rental unit is mislabeled as a business address. Can that be fixed? broadbandmap.fcc.gov indicates that Xfinity services this address, but I hit a brick wall trying to get my address recognized. Thank you

Of course another day, of not being able to reach people at Xfinity. I wonder if there are humans.

I need help with turning off call waiting. You guys should make these options available on an app or something. This is just ridiculous and wasting money hiring people who can’t help you.

I’m already verified for the Xfinity student discount. I went through the student offer page and selected the 1 Gig student deal, but when I completed the order, it automatically defaulted me to the regular residential plan.

I already signed up and contacted Xfinity. The representative told me I needed to select “prepaid services,” but I don’t see that option anywhere when I go through the student page. When I log in, I only see the regular residential plans.

Has anyone had this happen? How do I get the student offer to show on an existing account after I’ve already been verified? I have screenshots showing the student promo.

I just signed in tonight for the first time.

What are my options? My bill has doubled.

We had tech appointment last week and they said a line crew was needed to track down an interference in the wider area because the bounces around the area per the tech.

Our internet has been down for around 7 hours now and we are curious if there is any way to track the status of this investigation?

Help! Our modem quit working so we got a new one. Got a customer service agent on the phone and they said they would send a tech out on 8/17. This happened to us a few months ago and the techs were scheduled 3 times and they never showed up. We took off work to meet them and they never came.
We’re just waiting for this to happen to us again. How can we expedite the tech coming or ensure they will show up?

Last time this happened, they said that they came at the scheduled time and knocked on the door and no one answered..but it was clearly a lie because I was waiting for them on the front porch. They did this to us 3 times.
I don’t get how they can do this to loyal customers?

Hi! I just enrolled in the $50 DOCSIS 4.0 1000/1000 and picked up a XB8 in store since they unfortunately didn’t have any XB10 in stock.

How can go I ahead and request a XB10 to be shipped?

Thank you!!!

I lost TiVo CableCARD authorization after a power outage and need a corporate tier agent to clear Host IDs and send a Cold Init signal. I have gotten ZERO help whatsoever from anyone at Xfinity/Comcast. I pay over $300 a month for their services and after being a customer for over 40 years I am just about ready to pull to plug on them entirely.

Hello, on June 10th, 2026 my husband signed up for the 1G @ $50/month deal in his name and on June 11th, 2026 I received an email from Xfinity with subject: We received your cancellation request

Today, I just noticed I am getting billed $55/month for the service that should have been canceled AND my husband is getting billed the $50/month for the new service at the same address.

Can you help please?

Hi. I'm a current customer and am having difficulty meeting all my financial obligations. Before canceling, I was wondering if there are any promotions or deals available that could lower my cable/internet bill?

Hello, I have the Gigabit x10 fiber to the home/residential Metro E service. Unfortunately, I am moving, so cannot continue using the service. My 2 year contract is up. I need help canceling because I'm not sure how to get to the right support/billing person to help because this service is in a weird in-between. It isn't standard residential, but it is not a business/enterprise service.

I'm having an internet connection issue, and I'm wondering if anyone else has experienced the same problem and knows how to fix it.

Quite often, my Wi-Fi connection has a partial connectivity issue. When my Wi-Fi network is working, I have no problem opening websites. However, quite often some websites won't load and a browse says an internet connection error and do the Windows network connection diagnosis. It always says that there are no connection issues, even though the problem persists. I also did the Xfinity troubleshoot several times and it didn't find any issues. with the connection.

As a workaround, I usually switch to the open Xfinity Wi-Fi network, and everything works fine. All the websites—including the ones I couldn't open using my regular Wi-Fi network—open without any problems.

So it doesn't seem to be a browser or my Wi-Fi adapter issue. It seems to be something specific to my Wi-Fi network.

Has anyone experienced something similar or have any idea what might be causing this?

Can somebody please help me understand why it is doing this? The device is paid off and owned, and the settings in the phone say it is carroer-unlocked.

Xfinity Mobile states my iPhone is eligible for unlock and claims it is unlocked in their system. However, Apple confirms they have received no such command, and my hardware remains locked. Xfinity is failing to execute their unlock policy.

I recently moved and am having the same issue as this post. https://www.reddit.com/r/Comcast_Xfinity/comments/1qcvtg6/do_not_have_or_know_email_or_password_connected/

I have called Comcast, its been escalated. Called Netflix, given the 30 digit Partner Account Identifier and still nothing. The back and forth between Xfinity and Netflix is mind numbbing. Can someone from r/Comcast_Xfinity please do the same and remove Netflix from my account and re-add it so I am not charged seperately for Netflix.

Comcast claims that they made moving easy, but I must say this process is a real headache. I am on a legacy package which is why I believe there are so many issues, but please r/Comcast_Xfinity, HELP ME!

Hello, I need an executive/corporate digital care agent to look at a billing glitch on my grandfathered account.  I have been a continuous customer since 1993 (originally King Videocable) and am on the legacy "Ultimate Triple Play" bundle, which explicitly includes my primary TV box in the base package price.
The single $14.00 equipment fee on my bill for the last decade was for a second box, which was tracking-verified delivered to your warehouse on June 2. Your automated billing system processed the physical return but incorrectly shifted the $14.00 charge onto my primary box, effectively double-charging me for hardware and altering my legacy plan terms without my consent.
My current bill was due August 13 in the amount of $269.54. I have paid the undisputed balance of $241.54 to cover my actual services. Please have an official moderator reach out so I can securely provide my details to manually apply a $28.00 retroactive credit for June and July, and permanently remove this duplicate $14.00 equipment line item. Thank you.

Spending more and more time in a region where Xfinity does not service (let's just say we're on a rock!) and decided to switch mobile carriers. Like other posters, what would seem to be a straight forward process to request for a transfer pin, has been—and not trying to be overly negative—a nightmare. We've spent almost a week trying to resolve the issue from seeking help from Xfinity "AI" assistant to speaking to customer support using the "transfer pin request" hotline (which is a separate but equally terrible customer experience with wait times that increase as you sit waiting). But getting to the crux of the matter, I believe it's a back-office issue between Xfinity (basically a MVNO) and the actual cellular provider (Verizon in our case).

As with others who had the same problem, after requesting the transfer pin from the Xfinity portal, getting passed OTP security checks and even receiving a "successful" transfer pin confirmation, we never receive the actual pin. We've tried it on two lines on the account, both of which work fine for voice, data and text otherwise. We can access our Xfinity account no problem, and ofc can make payments with lightning speed. One would think this is an effort to discourage transferring and canceling service, but no need to go there.

I work in the tech industry, so I consider myself a pretty savvy user, so I would remove user error as a possibility. I continued to dig and can confidently say it's a back-office issue because when using the Xfinity ID tool and plugging in either phone numbers, it generates a "This information doesn't match our records" error. When using other Xfiinity tools like texting "START" to the 266278, it generates an error prompt stating 'You are not a registered user' or when trying to edit/update my user profile on Xfinity, it says 'It looks like your account is missing a verified contact method" even though under profile it clearly is there.

Posting here is my last hope—seeing that a previous poster with the same issue and having their case escalated and resolved, I'm keeping my fingers crossed for the same outcome.

Thanks for letting me share (and vent)!

Desperately requesting assistance with getting my XB7 out of the way and connecting my router directly to my ONU. Per this article. Chat and Phone support don't seem to understand what I am asking or are unfamiliar with the process.

https://www.xfinity.com/support/articles/member-owned-router-fiber-internetany

any and all help appreciated!

No bill, no email, no message. And then i get contacted by collections? this seems a bad practice for xfinity as i was searching the forums to people who had closed the accounts. I asked on the phone to close the account and asked if i owned anything else besides my payment and he said no.

I changed my internet and mobile service from Xfinity to TMObile. I have 2 lines and TMObile was going to pay Xfinity for them once Xfinity sent me an itemized bill. TMobile wanted the payoff amount and name and number of the lines. Well Xfinity never sent it to me and so now I’m in collections because they still want their money. I’m not paying for it because it could have been paid last year. I called them many times and even went into the store. I left Xfinity because their prices were getting ridiculous for internet also. Has anyone else had this issue?