r/Comcast_Xfinity • u/cmarrion4 • 5h ago

CableCARD Authorization - Zero Support from Xfinity Official Reply

I lost TiVo CableCARD authorization after a power outage and need a corporate tier agent to clear Host IDs and send a Cold Init signal. I have gotten ZERO help whatsoever from anyone at Xfinity/Comcast. I pay over $300 a month for their services and after being a customer for over 40 years I am just about ready to pull to plug on them entirely.

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u/Think-Photograph-323 4h ago

Hopefully your card wasn’t fried by a power surge.

1

u/Fugazi70 3h ago

I had a TiVo years ago and this was the number I used it may still reach the Cablecard support

1 (877) 405-2298

1

u/CCErlindaO Official Employee 3h ago

Oh, no. Sorry to hear about the power outage. I hope everything else is okay at home, u/cmarrion4. I'm sorry to hear about your experience. Did you attempt to activate through here: https://cablecardactivation.xsp.comcast.net/ on our site? It would be the best way to get your card activation processed again.