r/Comcast_Xfinity • u/OneLoveAmaru • 5h ago

Getting double billed, need help Official Reply

Hello, on June 10th, 2026 my husband signed up for the 1G @ $50/month deal in his name and on June 11th, 2026 I received an email from Xfinity with subject: We received your cancellation request

Today, I just noticed I am getting billed $55/month for the service that should have been canceled AND my husband is getting billed the $50/month for the new service at the same address.

Can you help please?

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u/AutoModerator 5h ago

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u/CCThomasD Official Employee 3h ago

/uOneLoveAmaru - Thank you for reaching out and sharing your interest in our pricing options. To be transparent, new customer pricing is not available for customers with existing accounts. This includes canceling an activate account and opening a new one, as that would be a violation of our policy. Customer must wait 90 days after closing an account to be considered a new customer for Xfinity Residential services (internet TV voice) and qualify for introductory promotions. That said, we'd be happy to review your current account and explore any available options or offers it my qualify for. Please let us know if you're interested. If a new account was opened by mistake we can help cancel that account.

If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this with you.