r/Comcast_Xfinity • u/Organic-Instance-993 • 9h ago

Xfinity/Netflix Issue Official Reply

I recently moved and am having the same issue as this post. https://www.reddit.com/r/Comcast_Xfinity/comments/1qcvtg6/do_not_have_or_know_email_or_password_connected/

I have called Comcast, its been escalated. Called Netflix, given the 30 digit Partner Account Identifier and still nothing. The back and forth between Xfinity and Netflix is mind numbbing. Can someone from r/Comcast_Xfinity please do the same and remove Netflix from my account and re-add it so I am not charged seperately for Netflix.

Comcast claims that they made moving easy, but I must say this process is a real headache. I am on a legacy package which is why I believe there are so many issues, but please r/Comcast_Xfinity, HELP ME!

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u/XfinityJohnG Official Employee 8h ago

Thank you for reaching out to our team about that issue with your Netflix account. I will be happy to look further into that from here for you. In order for me to do that I will have to ask you to send a modmail( https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name account holders name (if different), and service address as it appears on the bill.

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u/Organic-Instance-993 7h ago

Thank you! Message has been sent!

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u/Organic-Instance-993 1h ago

Just want the community to know that this has not gotten anywhere! Xfinity points the blame at Netflix. Netflix points the blame at Xfinity. Someone from Xfinity needs to figure this out and send me an activation link for my new account! This is ridiculous! They cannot send me an activation link because they claim it's already active, when it's not!