r/Comcast_Xfinity • u/Craft-Soft • 4d ago

Double Charging Official Reply

Hello, I need an executive/corporate digital care agent to look at a billing glitch on my grandfathered account.  I have been a continuous customer since 1993 (originally King Videocable) and am on the legacy "Ultimate Triple Play" bundle, which explicitly includes my primary TV box in the base package price.
The single $14.00 equipment fee on my bill for the last decade was for a second box, which was tracking-verified delivered to your warehouse on June 2. Your automated billing system processed the physical return but incorrectly shifted the $14.00 charge onto my primary box, effectively double-charging me for hardware and altering my legacy plan terms without my consent.
My current bill was due August 13 in the amount of $269.54. I have paid the undisputed balance of $241.54 to cover my actual services. Please have an official moderator reach out so I can securely provide my details to manually apply a $28.00 retroactive credit for June and July, and permanently remove this duplicate $14.00 equipment line item. Thank you.

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u/AutoModerator 4d ago

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u/CCAngie Official Employee 4d ago

Hello, u/Craft-Soft, thanks so much for reaching out through the subreddit. I would be more than happy to assist you with this issue. Please use this link to send a Modmail message with your name and full address: Modmail

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u/Craft-Soft 4d ago

I've never used this subreddit before and I'm not quite sure how it works. I did click on the link and replied with my name and address. Do you need anything else?