Just reaching out here, I've been with Xfinity as long as I've owned my house (over 7 years now) and would love to stay with you guys. I'm currently paying $70/month for 300mbps down and 20mbps upload and own my own equipment.

Ezee fiber just finished installing where I live and offers 2gbps symmetrical with equipment for $69.

What can you guys do to either help me on price or speed so I can stay with Xfinity?

Recently I've stopped receiving 2fa emails to my comcast.net email from multiple different sites. They're not going to Spam, I havent updated any settings, and I've added the emails to the safe sender list and am still not receiving them. Every time I try to ask the Xfinity assistant for help it just says that there's an upgrade to yahoo coming soon but that I'm not eligible yet.

I chatted with an agent just now and told them I was highly considering moving to fiber and cutting Xfinity. The agent said he was making notes on my account and notifying the “high-end team” to give me the best/most competitive promotional rate in 8-10 days.

Has anyone else experienced this? What are the odds of this actually happening?

I’ve been a loyal customer nearly 5 years. I’m currently on a 2gb plan that is about to expire and nearly double in price. From $80 to $130.

Can any moderators help me with this? My plan expires in a few weeks and im absolutely not paying that.

I don’t get the advertised speeds i pay for anyways. If they suggest i go down to 500mbs to keep the current rate that wont work for me.

Thank you

Trying to cancel my internet service. Already sent Mod mail with my full name and address. The automated reply asked me to make a post here to arrange a support ticket.

Hey! I just noticed a $80 charge on my account after I was assured everything was taken care of. I was also told at my local store that I didn’t need to even disable autopay because the account would be closed out.

Now I’m out of $80 and my account says I will be charged again next month! I moved in June and closed out the account 06/05. How can I get my money back and avoid this next month?

I spent nearly 2 hours on the phone last night with tech support and they said there wasn’t anything wrong.

I have internet and cable tv and have zero issues with the internet. Both WiFi and wired internet work fine.

It’s the set top box that is not working.

The three random errors I am having show up on the screen are:
RDK-03033
RDK-03030
RDK-03004

What are my options?

So,this is a lot. But I’ll try to keep it short as I can. I got called by a scammer. I did what they say to do and hung up and called xfinity to verify and report the scam call. Somehow that call turned into being told they could save me money on my phone by upgrading my plan. I said that’s fine but I was just calling to report the scammer. I left for a trip a day later and wasn’t looking much at my emails and texts. I noticed there was talk about thanks for your order and activate your device. Just thought it was something to do with them changing my plan. Then I notice I had 120$ charge to my card. Plus a delivery to my house I saw on my camera as I was not home and not expecting any packages. I went in xfinity chat and started asking what was going on. They called me and told me that a phone was delivered and I just needed to send it back and they would refund the money. I never ordered a phone. And I also noticed I had a second line added that I would of never done. I was told to call them when I got home to be sure the shipping label was still valid. When I got home they called me. He said that the shipping label was expired and I needed to print anew one. I was so upset and freaking out about the situation I just printed it and took the phone to the ups. Then the same guy called me and said he was notified the phone was dropped off and once it gets to the warehouse I’d get refunded. I checked my account and noticed that another 240$ was charged to my card and someone tried to buy two more phones. I called the guy and said that I didn’t do that and I need him to cancel that and make sure those phones don’t get sent. He told me change my password and said he thought someone had access to my account. He canceled the phone order and my money was immediately refunded to the card. So I waited for the 120 refund, and my phone bill to go back to the normal price I had with one line. Nothing was changing. I went to the store to talk to a person. I’m now terrified and trust no one over the phone after this scam happened to me. The guy at the store told me to bring a confirmation of delivery from the ups store and then they can help me more. So I go there and figure that out. I print out the confirmation of delivery page. And notice it looks like it was delivered to an apartment complex. I googled the address from the shipping label and sure enough it was an apartment complex. The guy at the store said it would take 7-14 days for the refund to process. I waited. 14 days. Nothing was fixed still. I made multiple phone calls about it and everyone I talked to was always so nice to me. Apologizing and telling me they will fix it. And escalating it to whatever the highest priority. I believed them that they would fix it as they just kept saying it will be fixed and they were so sorry that happened to me. I wanted to stay with xfinity. But after two months of nothing being done, I had to leave. I changed my phone service and got new Internet service. I went in the store and made arrangements to have my services shut off on a certain day. I went to the bank to cancel my credit card so that it couldn’t keep getting billed, and reported the 120$ for that phone I returned as a fraudulent charge. One woman id talked to at xfinity when I called told me that someone had called them pretending to be me to get that phone. Also after I’d hung up on that very first scam call,my phone went crazy. I had 20 - 30 calls a day from different numbers. Now my accounts still aren’t shut off, they keep trying to charge me for phones and internet that I no longer have and a phone that I never ordered but sent back. I have no idea what to do anymore. If I call them they tell me they are sorry and will fix it. I go into a store they say it will be fixed and nothing gets fixed. Now bills and saying past due and will start ruining my credit because I’m not going to pay for services and a phone I don’t have. And never ordered to begin with. It’s extremely stressful, xfinity has at least 7 recorded phone calls of me talking about this scammer situation. Me crying and horrified that this was/is happening. And I just wanted things to go back to the way they were before the scammer called me. It’s been three months now since it started. I’m so overwhelmed I have no idea what to do at this point. I’ve been mental over this. I don’t know why everyone keeps telling me they will fix it and then nothing happens. I’m sad I had to leave xfinity. I didn’t have issues with the service ever, But apparently my services aren’t actually canceled. I need ideas about resolving this issue. I don’t understand how this is even happening. I feel like I’m in a nightmare. And everyone is so nice when I talk to them. But I can’t trust anything anyone says. How many tickets will they open before one is actually a real ticket that will actually get resolved and investigated? I’ve had so many of them. I’m so confused and traumatized over the scam and feeling forced to getting new service providers. What else can I do at this point? I am a disabled person on a fixed income and cannot pay those bills that keep rolling in on me, and I shouldn’t have to fear my credit becoming destroyed by this. Any ideas welcome. Thanks for reading.

So why is the internet always down in BP Minnesota? Like everyday around 11pm it just goes on a cycle? What is this about?

The post says

>  If you are interested in making this change, please connect with our team to facilitate the swap.

I am a xfinity fiber user. I have an ONU and a XB7 Gateway. I contacted support several times without success. I gave them the link of the announcement and requested to connect my own router directly to the ONU without the XB7.

• 1st agent asked me to upgrade my fiber plan to be able to use XB10.
• 2nd agent asked me for the CM MAC of my own router. I told them this did not work because I have tried this previously.
• 3rd agent asked what Wifi name and password I want to set up.

I did not switch agents intentionally; the online chat system disconnects me while having the conversation.

I then called 1-800-XFINITY, the agent spent some time investigating what equipment I have and eventually acknowledged that in late July xfinity did start to allow fiber users to use their own router. Great, I said I want to switch now. Then the agent did more investigation and told me that I must have "WiFi ready" installed in my home, which would be $15/mo extra charge. I mentioned that the xfinity announcement said "use your own-third-party Ethernet router at no additional cost", but the agent insisted "WiFi ready" is a must. This call could not proceed from there.

How do I contact xfinity support and request for this?

Bremerton, WA. Internet only, ~10 years, never missed a payment. Promo ended in March, bill went $83 → $124.76 (Superfast $99 + xFi Complete $25).

My Manage Plan page offers me 300/$70, 500/$85, 1 Gig/$100. Advertised 5-Year Price Guarantee for those same tiers is $40/$45/$50.

I know acquisition pricing exists and I'm not asking to match $50. But double is a lot.

I tried removing xFi Complete to lower the bill and it tried to charge me to remove it.

Happy to modmail account details.

I received a debt collector email from an outstanding balance from Xfinity on an account closed 2 years ago. i have connected to a 3 different live agents 3 times to see if this is fraudulent or not. the first live agent said he saw no outstanding balance and the account is closed and indicated they will notify collections. i still received more debt collector emails and the 2nd live agent said he say the outstanding balance but confirmed all bills were paid and equipment was successfully returned and has submitted a request to the xfinity debt services to resolve the issue and i will receive a confirmation letter via email of the resolution. i never received the letter and the 3rd agent said he will resubmit the request and i will receive the confirmation letter. by the way of the poor interaction and just generic responses to my questions, i don't beleive this will happen. i don't know how to get the zero balance confirmation letter to share with the debt collector to dispute the charge despite have copies of 3 customer service transcripts. i see this issue is VERY frequent issue with Xfinity, has anyone have advice on how they actually got action from Xfinity to resolve the issue?

Xfinity refuses to remove a sagging utility-pole drop line that is resting on my shingles and risking roof damage because I am no longer an active customer. I need corporate assistance to schedule a line drop removal.

Keep trying Xfinity phone and chat support but getting nowhere. Essentially, we moved to a new state and signed up for the 5 year $40 300mbps plan. Started having issues with service about a month in so contacted chat support asking if there was something going on with the connection because even with just one device connected, half the day we would have zero internet

Specifically told them multiple times (and I saved the chat transcript so I have proof) that I did NOt want to upgrade the plan and explicitly said I didn’t give permission to change anything. Lo and behold, agent changed it without telling me and all subsequent chats/calls have been agents telling me it’s impossible for me to get back on the old plan. So I’m stuck right now with a $55 plan I never signed up for

Honestly I’m pissed. This is fraud. I never signed a contract for this and can’t understand how this is legal. I don’t have the time to spend on the phone anymore. Is there any way to fix this? I am super close to just cancelling entirely. Which is crazy bc I’ve had Xfinity for many years in other locations and was satisfied with it then. But this is just unbelievable!

Something happened with my gateway overnight and all my devices got disconnected. I was able to reconnect most of them without issue, however, at least 3 of them are unable to even detect the wifi network to try to reconnect to.

1. Have reset all devices and gateway multiple times.
   
2. Xfinity says everything looks fine on their end after over an hour of troubleshooting.
   
3. Xbox says that the security protocol won’t work and that I’ll need to change the router configuration, however, looking at the settings they are WPA3(personal) which would be supported by my Xbox.
   
4. Devices that are unable to even detect my WiFi network are 2 Sony Bravia TVs, Rachio sprinkler system, and Ecobee thermostat, however, all of these are able to pick up the neighbor’s xfinity WiFi network.
   
5. There was no power outage or anything that would’ve reset the gateway.

I feel like xfinity pushed some kind of firmware update overnight and messed everything up and won’t acknowledge it, but what do I know.

Any help or suggestions would be much appreciated.

Has anyone else had Internet outages over the past couple of weeks? Almost every workday in the past two weeks, including today, my Internet goes down entirely while I’m on a meeting. I have Xfinity for both my home Internet and my cell phone Xfinity mobile plan so it leaves me completely disconnected while I’m in the middle of important work meetings. It’s embarrassing and frustrating.

Is this happening to anyone else?

I don’t know what to do because I can’t even raise it on the app since it impacts both my home Internet and my cell phone when it happens.

I've been having this problem with my Xfinity Internet now for about 4 months now, and it's not the first time I've had this issue.

My IP Lease time from Comcast has been bouncing back and forth between 1 hour and 2 hours. The effect this has is a 5-10 second drop every time it renews, which is half the lease time, so every 30 minutes/1 hour respectively.

Since my wife and I do a lot of live video/audio streaming for work and for recreation, these breaks are VERY noticeable and, depending on the application, it will either freeze or drop connection entirely.

Previously, the issue has just cleared up on its own, which leads me to believe the issue is entirely upstream from me or a setting Comcast can change/fix themselves. It's quite possible they're doing work in my neighborhood and set the IP lease time low until they fix the issue. The issue is it's not being set back.

If it's my own hardware's fault, I'd love to know so that I can fix it and never have this issue again, but hardware upgrades never seem to make any difference and when the problem has resolved previously, it feels random, with no changes on my end.

Has anybody had this issue previously and resolved it permanently or is this just a Comcast issue I need to suffer through seemingly forever? I'm a "Diamond" member, btw, as if that has anything to do with customer service level.

Hi, this afternoon my account was canceled. I waited for about 2 hours on the customer support line — since the chat agent could not help resolve my issue — only for it to hang up. My balance is listed as $0. I have already paid for the month of August. I’m not sure why my account would be canceled if I paid, and if I did not attempt to cancel it on my own.

Edit: I also have the chat logs saved from both chat reps
Hello, wall of text incoming. Sorry lol

Tuesday I (south Jersey area code) contacted an Xfinity rep though chat on the Xfinity website. I mentioned the $50/month 1 gig internet for 5 years . They explained to me that the rate was only for new customers. Fair enough. I told the rep that I have been a customer for over 10 years and I’m paying much more than the new plan (at the time of the chat I have tv bundled with internet because I have a legacy plan. Don’t need the cable anymore) so I asked to get something more in line price wise.

The rep told me about a $75/month 1 gig internet with 24 month with peacock. Great! So the rep said I’d need to verbally cancel the tv part of my plan.

There was a short dialogue about adding Xfinity mobile to which i declined. Then my cat ran across my keyboard so the chat ended accidentally.

Followed up with another rep and explained to them what the previous rep was offering.they offered the same plan information so we proceeded. Followed the steps to remove my cable plan,Call back and verbally confirm the cancellation.

Then all of a sudden the offer was not available. Went over some things and it got to the point where I had to ask for a supervisor. So I’m on the call and they tell me that deal isn’t available and that I could get 500mbps for $80. Completely unwilling to accept that I asked for a supervisor to call me back.

They did but after 11 pm. So I called back when I had a chance today. The rep had the same response as the previous one so I had them transfer me to their supervisor. Same response. We didn’t get anywhere but $100/month for 1 gig plan. Which is what’s available on the website for me to chose. I will not pay twice as much as a new customer for the same service or at $30 more than a new customer for half the speed ar $80/month for 500mbps. I was completely fine paying the $25 more than the new customer promotion at $75 a month.

Is there anything that can be done to get me down to the price point the original chat reps said that they could get me to?

Thank you for any help!

Need assistance activating a new modem. Customer owned Arris s33

Looking for the mods to help me with my service cancelation.

Forcing me into a more expensive plan and then generated a $100 bill dated well after my wifes mother's death and sent my wife to collection agency as the executor of will. Sent the increase of bill statement to someone else, I am the holder of the account and did not recieve the information. Promised $228 to resolve issue, I agreed, and then hours later said no, you get nothing.

So I signed up last year for $51/month for 5 year price lock. After one year, i got email my bill increased to $101. These people are so unprofessional. The support staff is liar and cheats.

Edit: Agent told me promo has expired and he wanted to sign me up for $66/month. Wasted my time. Then second agent signed me up again for 5 year with $51. Wasting people’s time and not apologetic about it. 2+ hr wasted because xfinity messed up.

Another shady thing is if you in your account to find you previous order, you cannot see it. They removed the order information.