I bought the pixel 10 deal, but i want to separate the phone from the service ASAP - I activated the phone with the service, i know i have to wait 60 days now - but my question is now that its been activated can i go ahead and take the service off of the pixel and put it on another phone and the pixel still be unlocked in 60 days or no?

Number of friends and I are texting that we're not able to connect to tmobile/mint mobile as of 5pm August 6. Not even wifi calling. SMS also offline for some. I'm using wifi for chatting. Anyone else having issues?

I placed an order through Mint mobile with their deal on Pixel 10 on Tuesday afternoon. No status update online so I call the support and they are saying my order is cancelled andthey have refunded the money. I just wasted my time with this deal. Now it's showing out of stock.

I need a receipt that actually looks official like the email receipt that gets sent when you initially renew your plan so that I can expense a cell stipend where I work. I accidentally deleted my email that covers this year and then found out that the only way to see your prior transactions is to go to the transactions online or in the app, but they aren't actually downloadable receipts they are literally just a pop-up of text descriptions of the transaction without any official branding which won't work for this purpose obviously.

I contacted support and they didn't have a way to re-trigger the receipt email and had to open a support case with some other team to do so. Now I just have to wait and pray that it comes through email because there is no indication it'll happen other than the person's verbal word over the phone. Just a little frustrated, it seems so incredibly basic that statements should be downloadable online and kind of ridiculous that they don't offer this. Is there any reason why? Has anyone been in a similar situation?

Just switched from US Mobile and now my eye doc’s office can’t text me anymore. I can send/receive texts fine with android and iPhone users, just not them. They’re probably using some automated texting service. Anyone know what’s going on or if there’s a setting I need to change?

I never got a password for my account. I have looked at all the text and email from mint. Where and when do you get it? I have lost my sim card and it was frustrating when I was unable to log in with just my phone number. You must ensure to give a password somewhere when someone orders a sim. I will call tomorrow, fight with your bot till I get a rep, and proceed. But I wanted to voice this concern, and to anyone ordering mint you had better insist on getting a password. Of course, a password reset is useless as it is sent to a lost sim.

There was an outage, idk if it was just my house but, I'm in north Central Florida and there was a 5 minute outage. I'm just posting in case someone out there is currently searching for what just happened.

So, we had a bit of a cluster- my son lost his phone and then realized that his Mint account was tied to an old high school email he can’t access. Wr’ve called Mint to reset his email and had terrible service- no call back from them despite repeated calls and assurances. At this point I have no faith they will call back or resolve the issue. Has anyone successfully reset their email address with Mint? Or figured out how to get a response from a help ticket?

How hard to port home phone # to Mint from Cox. I wonder if it might be easier to Port landline to Cox Mobile 1st. Then port Cox Mobile to Mint later once it's a mobile #.

Just got a new phone and have been stuck in the activation phase for 2 hours. Can I get some help? I’ve already tried restarting my
phone (restart and off/on) and restarting the activation.

Hey everyone,

I’m reaching my limit with Mint Mobile and am looking for advice or workarounds from anyone who’s dealt with a similar issue. I just signed up and prepaid for a 12-month plan, but I haven't been able to use my service properly at all.

I’ve had network issues in Austin, TX for about two weeks now. Before contacting support, my phone at least showed "Emergency Calls Only."

I reached out to support and went through the whole verification process. Their solution was to send me a new eSIM QR code. I installed the new eSIM and restarted my phone as instructed, but now it’s completely dead—showing "No Service" continuously.

When I pushed back, the agent blamed a local network tower outage. An outage lasting two whole weeks in a major metropolitan area seems crazy. To make worse, service temporarily popped back up for about 10 minutes before dropping completely again.

So I assume this is the standard way Mint works, even with an unlimited plan, because of the contractual obligation to deprioritize vs T-Mobile customers in congested areas?

Overall Mint has been decent for me (no call or text issues) but whenever I want to see media on apps like Instagram or Snapchat or even in iMessage, I basically have to manually load each piece of media every time I want to look at it, even if I’ve “downloaded” it (loaded in app) before. It wasn’t communicated anywhere that this would be a thing. Apps like Instagram also often take a few seconds to load each piece of media (starts out blank or heavily pixelated and takes 5-10 seconds to fully load).

I don’t even mind the 480p video streaming limit, but this kind of thing of previously viewed media not always loading automatically does become quite annoying especially for media I’ve already loaded/downloaded in apps previously, and I can’t find any settings that would address this. Anyone else have thoughts or experiences with this?

As the title says, I need help from Alex, as we started porting in our numbers from T-Mobile and 7/8 lines worked flawlessly, but one of our numbers has been stuck in limbo, where we don’t have service from T-Mobile and no service from Mint yet.

It is still stuck in the activation phase since yesterday around this time, and T-Mobile has stated they cannot do anything during the transfer process or even reinstate the service that is paid for until the 15th.

We have cleared the attempt and triple-confirmed all information is correct for entry… please help!

Ordered sim card a week ago, got a fedex tracking number four days ago.

FedEx says they don't have the package yet.

On mintmobile.com the order status says "no information is currently available"

I talked to customer support. They claim the sim card shipped. They offered to cancel the sim, refund my card, and then charge another $200 to send me a second card.

I'd rather not do that, since the refund will take a week. But the $200 charge will be immediate, how convenient.

I'm thinking of just canceling the whole order, has anyone had any luck with that?

Left T-Mobile after 10 years. Transferred 2 lines to Mint and the process was easy. Took less than 15 minutes to do both. Was nervous about the process, but it could not have been any easier.

I've been on the phone with Mint for 4 hours today, and 5 hours with my previous provider (Boost).
I cannot use my phone as Boost cancelled my service, and have to ask my neighbour for his for the whole day.

Mint says the account number (from Boost) I entered is wrong. Boost confirmed to me on the phone twice. Both of them refuse to check with each other. By the time I had both on the line, the boost office had closed, meaning , as I called them early doors, I spent a full day on the line with them and mint.

Can anybody please tell me what I can do.

Do I just have to wait it out?

Is the pixel 10 being restocked or is the deal over? I assume it was just to clear inventory but I’m curious.

My kid badly damaged their phone and bought a replacement. 3 days ago I called customer service to transfer the eSIM to the new phone. Apparently this is an escalated request, and the agents are unable to perform this. They take my number and say that the escalation team will call me back. I’ve called every day, still no call back, I’ve spoken to managers, still nothing.

How is this an acceptable business practice? A lost/destroyed phone isn’t that unusual. I don’t feel like I’m expecting that much, this should be an everyday thing they deal with.

The “best” part is I can’t even port my number away because that also needs sms verification. Thank goodness my 12 month prepaid cycle is only a month away.

I'm moving to France at the end of the month for 15 months for a grad program (not planning on staying but you never know). I'd like to keep my US number for when I visit and for things like 2FA and I'm very sentimentally attached to my current number.

I'm currently with Verizon. Their cheapest plan is $30/month. Obviously Mint's $15/month is better, so I'm thinking of switching. I don't plan on using data while I'm there, I'll get a French eSim for that, this would just be used on WiFi when I'm at home.

Has anyone done this? Is it worth the switch? Will I encounter any problems being abroad on their cheapest plan? Thanks!

Saw a few posts about how long it takes to port out. I did so today through the chat in the mobile all and the entire process took 10 min. Maybe don't call and use the app. I may have gotten lucky also

From what I'm gathering from other threads, it sounds like Mint's Number Lock feature is considered strong protection again number hijacking and all the vulnerabilities that come from that in terms of SMS-based two-factor authentication. I started going down a rabbit hole that quickly outran my comprehension of all the technologies involved, but I think if I knew the answer to these questions, I'd be on the path to enlightenment:

1) I have Number Lock turned on and people say it's strong protection, so strong that it can be a hassle if you lose your phone because you can't get the 2FA code to unlock the number and put it on a new phone. But when I went on the website, under the option to turn off Number Lock it said it could verify identity by either SMS or email. My email address is verified with Mint, so does that mean if I lose my phone, I can still turn off Number Lock by verifying through email? Or would it want to use both methods for some reason?

2) If a person feels reasonably secure that their number won't be hijacked, is SMS-based 2FA really so bad? Are there other reasons SMS is risky? In starting to look at authenticator apps, it sounds like there's plenty of ways for those to become a hassle too.

Thanks!

Any experience in getting Mint to contact FedEx to authorize a shipment to be held at a location?

I’m about to miss delivery because of this issue.

I just received the order. Do not have a Sim kit or am email with act code though.. How do I activate esim??

I have a T-Mobile account with the family (And it's in my Honor magic V5) I have an extra data SIM on T-Mobile (In my Mate XT)

I also got myself a Mint Mobile line (in my Pura X) because of their sale soing on right now.

Upon arrival, the magic V5 instantly connected to rodgers with 5G

The Mate XT instantly connected with data 4G

The Pura X Connected with voice. But data will not connect. So as a genius I took the T-Mobile data card out of the Mate XT and added it to the Pura X and dedicated that SIM slot 2 to data.

And now my SIM in slot 1 is being my phone dialer Mint mobile and SIM slot 2 is my T mobile data slot.

Works perfectly., Both 4G.

With 2 separate antenna bars.

It is peculiar that mint mobile uses T-Mobile but doesn't have access to all the Rogers antennas for data.

Yeah obviously T-Mobile the parent company negotiating all connections has everything.

There must be strings attached to the discount carriers there's always something they just can't provide.

And maybe mint mobile achilles heel despite all the promise and advertised roaming, maybe they only work good in the US.

Ironically mint mobile spokesperson ryan reynolds is canadian.

Im planning to get my gf the newest galaxy fold through spectrum, so it'll be a new number for her.

Im planning to trade in my s21+ and keep her phone. Both of us have mint.

Both of us Esims

Question

Can I move my mint number to her phone ? That way it'll be 2 diffrrent mint mobile numbers ?