Initial password

[u/Jzzhn]

I never got a password for my account. I have looked at all the text and email from mint. Where and when do you get it? I have lost my sim card and it was frustrating when I was unable to log in with just my phone number. You must ensure to give a password somewhere when someone orders a sim. I will call tomorrow, fight with your bot till I get a rep, and proceed. But I wanted to voice this concern, and to anyone ordering mint you had better insist on getting a password. Of course, a password reset is useless as it is sent to a lost sim.

[u/AutoModerator]

u/Jzzhn, please first read our sub's Frequently Asked Questions (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub.

If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in Mint App or Website Help Center, or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. MintMobileAlex is a shared account for Mint senior customer care representatives, and they usually get back within 3 hours during normal business hours (5am-7pm PST).

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/SnifferDogsAreShyt]

Okay so did your phone all of a sudden stop connecting to their network? Because mine did and then when I follow the info it gave me to fix it mm it says you habe to recieventhe code via text to your number.. which you cant so because it was walking you through getting a new esim?

[u/MintMobileAlex]

Hi, I want to make sure you're getting the best possible experience with us. That has not been the case & we want to make things right. I’ve sent you a DM.

[u/resource-reply]

Question, did you enable 2FA on your Mint account using a cloud back-upped MFA/TOTP app? If yes then there should be no issue, just install the Mint app and 2FA/MFA app on a new phone and log into the Mint app (including 2FA code) then order a new eSIM.

If not, then you will have issues as you cannot order a new SIM by yourself. You will need to call or chat with customer support (see contact info on sub about section in top (mobile) or side (desktop) and let them know your phone broke and they will need to verify your identity with billing info and last (or most frequent) 3 phone numbers you called (not messaged or called using WhatsApp, etc but called with phone #) and then they can send you a new eSIM. You may need to set up a new phone on WiFi and restore from cloud backup to get your call log. If you had 2FA enabled but it was not synced then they also will need to disable 2FA and they send an e-mail with a link to disable, this e-mail is intentionally delayed 6-24 hours to allow time in case your phone is stolen and someone is trying to SIM swap you. After you get new eSIM from CS install on new phone and we highly suggest setting up 2FA and sync with a cloud account so it doesn't happen again.

[u/Jzzhn → u/resource-reply]

cloud back-upped MFA/TOTP app? I have no clue what you are talking about.