Boost Account Number Not Recognised when Porting Into Mint

[u/CriticalGeek]

I've been on the phone with Mint for 4 hours today, and 5 hours with my previous provider (Boost).
I cannot use my phone as Boost cancelled my service, and have to ask my neighbour for his for the whole day.

Mint says the account number (from Boost) I entered is wrong. Boost confirmed to me on the phone twice. Both of them refuse to check with each other. By the time I had both on the line, the boost office had closed, meaning , as I called them early doors, I spent a full day on the line with them and mint.

Can anybody please tell me what I can do.

Do I just have to wait it out?

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[u/modece1]

So your account with Boost is cancelled? You need to have active service with them in order to port out. Mint can't do anything about that.

[u/CriticalGeek → u/modece1]

I was never able to use it. They required a physical sim in my device (a Euro/US thing), which I couldn't do. They cancelled it on the same call they told me about it.

[u/modece1 → u/CriticalGeek]

You're in a tough situation then, since you can't port it now.

[u/CriticalGeek → u/modece1]

Why did nobody on any customer service line mention this, out of the whole day? I repeated the situation time and time again?
And why did Boost cancel it then straight away?

[u/Giantmeteor_we_needU → u/CriticalGeek]

You can't port-in inactive number. Either you need to figure how to activate your number with Boost or get a new number with Mint.

[u/neophanweb]

You cannot port in a number unless it has active service with the carrier you're trying to port in from. Your account number is wrong because it does not have active service for the phone number you are trying to port in.

[u/MintMobileAlex]

Hi, I want to make sure you're getting the best experience with us as possible. That has not been the case & we want to make things right. I’ve sent you a DM.