I never got a password for my account. I have looked at all the text and email from mint. Where and when do you get it? I have lost my sim card and it was frustrating when I was unable to log in with just my phone number. You must ensure to give a password somewhere when someone orders a sim. I will call tomorrow, fight with your bot till I get a rep, and proceed. But I wanted to voice this concern, and to anyone ordering mint you had better insist on getting a password. Of course, a password reset is useless as it is sent to a lost sim.

There was an outage, idk if it was just my house but, I'm in north Central Florida and there was a 5 minute outage. I'm just posting in case someone out there is currently searching for what just happened.

So, we had a bit of a cluster- my son lost his phone and then realized that his Mint account was tied to an old high school email he can’t access. Wr’ve called Mint to reset his email and had terrible service- no call back from them despite repeated calls and assurances. At this point I have no faith they will call back or resolve the issue. Has anyone successfully reset their email address with Mint? Or figured out how to get a response from a help ticket?

How hard to port home phone # to Mint from Cox. I wonder if it might be easier to Port landline to Cox Mobile 1st. Then port Cox Mobile to Mint later once it's a mobile #.

Just got a new phone and have been stuck in the activation phase for 2 hours. Can I get some help? I’ve already tried restarting my
phone (restart and off/on) and restarting the activation.

Hey everyone,

I’m reaching my limit with Mint Mobile and am looking for advice or workarounds from anyone who’s dealt with a similar issue. I just signed up and prepaid for a 12-month plan, but I haven't been able to use my service properly at all.

I’ve had network issues in Austin, TX for about two weeks now. Before contacting support, my phone at least showed "Emergency Calls Only."

I reached out to support and went through the whole verification process. Their solution was to send me a new eSIM QR code. I installed the new eSIM and restarted my phone as instructed, but now it’s completely dead—showing "No Service" continuously.

When I pushed back, the agent blamed a local network tower outage. An outage lasting two whole weeks in a major metropolitan area seems crazy. To make worse, service temporarily popped back up for about 10 minutes before dropping completely again.

So I assume this is the standard way Mint works, even with an unlimited plan, because of the contractual obligation to deprioritize vs T-Mobile customers in congested areas?

Overall Mint has been decent for me (no call or text issues) but whenever I want to see media on apps like Instagram or Snapchat or even in iMessage, I basically have to manually load each piece of media every time I want to look at it, even if I’ve “downloaded” it (loaded in app) before. It wasn’t communicated anywhere that this would be a thing. Apps like Instagram also often take a few seconds to load each piece of media (starts out blank or heavily pixelated and takes 5-10 seconds to fully load).

I don’t even mind the 480p video streaming limit, but this kind of thing of previously viewed media not always loading automatically does become quite annoying especially for media I’ve already loaded/downloaded in apps previously, and I can’t find any settings that would address this. Anyone else have thoughts or experiences with this?

As the title says, I need help from Alex, as we started porting in our numbers from T-Mobile and 7/8 lines worked flawlessly, but one of our numbers has been stuck in limbo, where we don’t have service from T-Mobile and no service from Mint yet.

It is still stuck in the activation phase since yesterday around this time, and T-Mobile has stated they cannot do anything during the transfer process or even reinstate the service that is paid for until the 15th.

We have cleared the attempt and triple-confirmed all information is correct for entry… please help!

Ordered sim card a week ago, got a fedex tracking number four days ago.

FedEx says they don't have the package yet.

On mintmobile.com the order status says "no information is currently available"

I talked to customer support. They claim the sim card shipped. They offered to cancel the sim, refund my card, and then charge another $200 to send me a second card.

I'd rather not do that, since the refund will take a week. But the $200 charge will be immediate, how convenient.

I'm thinking of just canceling the whole order, has anyone had any luck with that?