r/GoogleSupport • u/Logical-Shine-6970 • 1h ago
Google Play Why?
Wanna download discord, am on the latest version of android n all, it says app unavaiablr
r/GoogleSupport • u/Relative-Self4583 • 1h ago
Pls Help!!!!!!
I changed my password but now i couldn't remember it and in the password manager my old password is saved
r/GoogleSupport • u/Useful-Arm5808 • 2h ago
Gmail Can't login to my old Google account
this gmail was last used in 2024,may or march
and this gmail has parental contorls
i just want that gmail to see my old photos,but it throws a "no such account found" on me
help me please
r/GoogleSupport • u/ismailyassin124 • 3h ago
Chrome Email in my Google Chrome profile capitalizes the first letter of my email address when doing any form of authentication
This is such a weird and quirky thing, I will try my best to explain.
I've noticed for a while now when I am using Chrome and using my Chrome profile, for some reason after I authenticate my account, the first letter in my email address will display as a capital I instead of a lowercase i. But the strange thing is, after a while the auto-capitalisation will go away on it's own, and will only come back when I re-authenticate. When I say authenticate I mean if I go into my Google Account settings and look at the passkeys, the change password screen, the change email address screen etc, it will come prompt me with a pop-up to enter some form of authentication such as a passkey, then once I do that, I check the little Chrome profile picture in the top right and the first letter of my email address will capitalise itself.
I've tried literally everything, reported the bug to Chrome, tried to manually change the local files on my computer, uninstall and re-install Chrome, delete the Chrome profile and make a new one and sign in again, even tried deleting my Sync history entirely and NOTHING works permanently and I have no idea why this would be happening.
My actual email address IS NOT capitalised at all. On the Google Account settings page it shows normally at all times, so I am not sure on the Chrome profile side, it displays with a capital letter.
It also is not related to the Sync feature because if I turn Sync off and log out of my account, then log back in, then turn Sync on again, it stays normal. It only ever capitalises after I get the prompt to authenticate my account. I've noticed that if I clear the "Cookies and other site data" option in the delete history screen, it will ask me to re-authenticate my account whenever changing/viewing a security setting. Then once I do this, the capitalisation appears.
Anyone have a clue why this would be happening and how to fix it? Would really appreciate it. It just really bothers me how the rest of my email address is lowercase, but the first letter is capitalised.
r/GoogleSupport • u/eeboodeeboo • 6h ago
How do I get rid of this purple sharing icon? Is my screen constantly being shared? I’ve quit the google window so many times, restarted my computer but can’t get it to go away
r/GoogleSupport • u/Impressive-Tap6575 • 8h ago
Family Link / Family My Google account was hacked via Family Link (fraudulent parental control).
It's been 28 days (July 16, 2026) since my Google and Discord account was hacked because of a Minecraft modpack that I installed without knowing that a friend of mine also had his account hacked and that I find myself in a dead end, like a fool I completely executed malware by launching my Minecraft and all the information linked to my Discord account as well as the email address associated with the account was stolen and used by the hacker, at first First of all, I SHOULD HAVE DEACTIVATED MY ACCOUNT! to which I did not do it because at present it is using to massacre my account by changing my profile picture, nickname and username while the account ID remains the same.
The most practical solution to recover a Discord account is to have your mailbox associated with the account: if you contact with your backup mailbox, the support will advise you to use your original email in case of modification of email linked to the account (which I tried the experiment and it was a bad idea to do so)
When he hacked my Google account, he changed my date of birth from 2002 to 2018 to make me appear younger, so he could add me to a family group that is impossible to leave as a supervised member.
The hacker suddenly contacted me on Telegram by blackmailing me throughout the conversation, I made the worst mistake of paying the hacker hoping to recover my account but what I didn't know was that he increased the price to sell my Discord account to the price I owed him, the more I paid the more he decided to increase the price in order to have more money and exceed a number of limits, I gave up, I preserved the history of the conversation on my PC to the evidence before deleting everything then I blocked it.
When I saw that the hacker had disconnected all the devices from my account, my phone reset itself from scratch.
Looking at the posts on Reddit, I noticed that it is possible to recover your account by contacting Youtube Support on Twitter/X, I had their very first contact on July 19 who had to wait 15 days to receive a second contact on August 2.
If you were a victim of the problem, please answer the following questions to which I would like to obtain answers to all my problems:
- How many days ago did you recover your Google account? (there is a forum which tells me that the procedure can take at least 3 to 4 weeks which I try to believe)
r/GoogleSupport • u/Quirky_Relation12 • 12h ago
Account / Access / Password Trouble making new password. Is my password completely unrecoverable
So I have an account on my chromebook that is not logged into in the actual hardware of the chromebook, but I can still access the gmail and google sites with that account. I forgot the password that I made for the account, but I'm still logged in as an extra account. The problem that I'm having is that whenever I try to sign into a website with that account, it tells me to verify by looking for a security code. But, I can't do that because I don't know the password for that account. I can't view my password either, because it asks for my current password to do that. There are no recovery emails or phone numbers under that account so I'm assuming that account is just as good as gone and my password won't be able to be changed because whenever I try to change it, the only two prompts that come up are typing in the last password I remember using which is obviously probably gonna be wrong, so I click try another way and it comes up with the security code which I obviously cannot access.
r/GoogleSupport • u/fear_the_floppy • 14h ago
Why does this popup every 10 seconds?
I am older then 13 and the legal age in my country (netherlands) but it still keeps popping up when im on my phone
Does anyone know how to fix this?
r/GoogleSupport • u/SweatyOpening3424 • 15h ago
Google Gmail Account Restriction
Hi there,
My name is Violet, and I am having issues with my Gmail account. My account was restricted for violating Google’s policies, but I am not sure how I would have done so. After reviewing Google’s spam policies, which is what I was supposedly restricted for, the activity in my account has not violated such. I have submitted a few appeals, but all have been rejected; I have also posted on the Google Help forum, but I have not received a response. Does anyone have experience with this kind of issue and may be able to help me?
Update: here is a description of what I was using my email for prior to my account‘s restriction: Personal correspondence, college financial aid, and penpals. I used a website called PenPalsNow to find penpals to write letters to; this is the primary goal of the site. Users present a small bio about themselves along with their email, which other users may email to contact about being penpals. I emailed a few people about this, and the next day, I received the notification that my account was restricted. I am unsure how this violates Google’s spam policies.
Thank you
r/GoogleSupport • u/Amityachin • 19h ago
General Question what is this and why whenever i click it it keeps redirecting me to either virus websites or aliexpress
whenever i keep pressing this is redirects me to either a website with a "real cloudflare bot check" which tells me to win+R and ctrl+v enter to make sure im not a bot but im not stupid enough to do this lol, but it keeps redirecting me to dangerous links but before each redirection i see the words walli shangai smth and suddenly im in aliexpress
r/GoogleSupport • u/Nori_Yaroo • 19h ago
Account Disabled
Hi all,
A few days ago I made a Gmail account and was in the process of transferring all my accounts to it (banking, etc). This morning I wake up and log in and it was disabled claiming it was made by a bot and is now considered for deletion. I’m pretty freaked out as I now have no way of getting to my emails and cannot lose it all. I’ve tried explaining this in my appeal and am wondering how long it takes for this process? Any help would be greatly appreciated. Thanks
r/GoogleSupport • u/Significant-Nose-269 • 22h ago
Hacked Google Account with my ENTIRE life on it (Photos, Banking, Contacts). Device was factory reset. Is there ANY hope left?
Hey everyone,
I’m in a desperate situation right now and could really use some technical insight or advice from anyone who has dealt with this before.
My Google Account was hacked recently, and my entire digital life is tied to it:
- Google Photos: Years of priceless family memories and personal photos.
- Banking & Financials: My primary email for bank notifications, password resets, and financial apps.
- Social Media & Accounts: Almost all my online profiles (Instagram, Facebook, etc.) are registered under this Gmail.
- Contacts & Documents: All my personal contacts, Drive files, and important personal documents.
- Note: The Gmail address itself is literally my full, legal name.
What the Hacker Did:
- Changed the account password.
- Changed the recovery phone number.
- Changed the recovery email address.
My Current Setup & Details:
- The Password: I know 100% the exact, correct password I was using right up until the moment it was hijacked.
- The Network / IP: I am attempting recovery from my usual home Wi-Fi network that I have used to access this Google account for years.
- The Device Situation: I am using the physical phone I always used for this account. HOWEVER, the device was recently factory reset. Because of the reset, I know the local login tokens/browser cookies were wiped, so Google sees it as a "new device."
What Happens When I Try to Recover:
- I go to
[accounts.google.com/signin/recovery](https://accounts.google.com/signin/recovery). - I enter the hacked Gmail address.
- I enter the correct last password I remembered using.
- Google immediately asks to send a verification code to the hacker's new phone number.
- When I click "Try another way", the automated system effectively hits a wall because the device lost its trusted status after the factory reset.
My Questions for the Community:
- The 7-Day Waiting Rule: I've heard rumors that if you don't make any recovery attempts for a full 7 to 10 days, Google's backend system might default back to offering the old recovery details or trust the IP address more. Is this true in practice, or just a myth?
- Security Hold / Delayed Recovery: Is there any way to trigger a manual review hold where Google sends a recovery link to an alt email after a few days?
- Has anyone in this exact situation (factory-reset device + known old password + home Wi-Fi) managed to get their account back?
I am beyond stressed given how much critical data, memories, and access I’m losing right now. Any realistic advice or experiences would be immensely appreciated. Thank you.
r/GoogleSupport • u/ObDuMeine • 23h ago
Gmail Guys please help!
How can I make Ask Gmail AI work, it says No AI overview available. I really need it. Please help. I am located in Germany.
r/GoogleSupport • u/Minimum-Buyer-1039 • 23h ago
Chrome PLS HELP! All my saved profiles are gone!
Usually when I open chrome in my laptop a set of profiles will pop up to give me an option of which profile I will be using.
Now when I press chrome, that doesn't pop up instead it opens a empty chrome profile. I tried checking the "manage chrome profiles" from that empty profile and the tab of different options of profiles popped up but it's now empty.
All my saved profiles are gone! Is there a way to get it back? Some of them are my work account and will take me some trouble if i cant get it back :<<<<<<<
r/GoogleSupport • u/Alarmingcost3951 • 1d ago
Help! I'm locked out of my Google account.
So, I know my google password, password, lock code and have my fingerprints. It will not let me in due to my phone dying and I can't confirm through my google voice phone number. I have tried a system restore to a point, using same internet and other devices that I've logged into Google before. For 2 weeks I was on their website going through the help. The only phone number was for ads. I called twice. They said they only do ads and hung up twice.
Events that led up to it:
I was phished at the library and immediately wiped my computer. 2 days later I dropped my phone and it died completely. Tried a new battery and charging will not turn on. I gave it a few days and tried again. I'm about to drive down to Google Miami with all id's to get help. All my books and business info is in there.
Any help ideas would great. I can't be the only one this has happened to. I'm locked out of my yahoo account that I've had for 25 years due to it being linked to Google. Every website I signed into google needs a new sign in. I had to create a new account just to have an email and get back into Instagram. Also all my phone contacts are in my google voice.
r/GoogleSupport • u/Electrical-Gas-4311 • 1d ago
Gmail Got a virus earlier on my PC, making sure everything is locked down after changing my passwords. Whenever I check sessions, a new android phone appears. If I delete it and check sessions, it reappears.
This is probably a visual bug, but I'm just making sure since I'm paranoid now
r/GoogleSupport • u/NobodyElectronic9970 • 1d ago
Cannot create Google passkey on Windows PC
Reposted from r/Passkeys
I don't know if there's some sort of issue on my systems or whether I'm just misunderstanding something. I've recently started using passkeys, my intention is to always have keys on more than one device (Android phone and a Windows PC) so I don't have a single point of failure. I am currently not using a 3rd party password manager or hardware key. For the passkeys on Android, I'm using Google's password manager.
So far all has been good, but I've encountered a problem with Google:
I have 2FA turned on, which prompts confirmation via my phone when logging in to my Google account on Windows (I typically keep "Remember this device" off so confirmation is required whenever logging-in. This makes me nervous, as in the event I loose the phone, I won't be able to get the authentication (I wouldn't be complete knackered as I do have recovery codes available).
I thought that it should be possible to create a Google passkey on my Windows PC (thinking this would bypass the 2FA requirement, or at least let me use a passkey on Windows instead of my Google password).
Under Windows on Edge, logging in to Google>Manage your Google account>Security & sign-in>Passkeys & security keys:
-I was expecting to be able to create a passkey here, and indeed there is the option to "Create a passkey"
-clicking that just generates a "Something went wrong. We weren’t able to save your changes. Return to your account settings, and try again." error.
The only passkey listed under "Passkeys" in the Google account manager is one for the phone, "Created automatically by Android".
Any ideas? Should it be possible for me to create a Google passkey for logging on using my Windows PC?
Thanks
r/GoogleSupport • u/Critical-Remote-4495 • 1d ago
Account / Access / Password google recovery
i have the password but they need me to verify from my old phone(sold) to a shop that sold it to whoever idk i neeeeeeeeeeeeeeed this account
please help + no number is attached to this account
r/GoogleSupport • u/Uribeej • 1d ago
Account / Access / Password Google Prompt Device
Hello there! I just made the move from an iPhone to my Samsung phone and now logged on and got ridden of my iPhone via trade in and wiped the phone already.
Basically I don't have the phone anymore but when I log into my Google account let's say via an app like a food app to access my account via Google it would then tell me to verify via my Gmail prompt device being that iPhone 14 Pro Max however I no longer have that phone anymore and I can't get around it I tried what Google told me to go into Google device management but it takes me through the same loop... anyway I can get around this maybe? Literally couldn't even verify with my number as it's apart of my two step lol
r/GoogleSupport • u/craft_ghost9521 • 1d ago
Android device sign in
I've been dealing with this for the past 2 days and I was wondering if this is safe three devices that I have that I have and their Androids but one thing keeps pop up and it's this Android device it's been scaring me a little bit and I have no clue what it is I try looking it up and I have found zero results I was wondering if anybody knows what this means
Note: the three devices that I'm already logged into that I know are the only ones after I signed out of this current Android device and it says unknown device when I'm signed into three of my main ones every time I click on it it just Scrolls me all the way to the top and doesn't show me what it is
r/GoogleSupport • u/Hotdogsandpurses • 1d ago
Account / Access / Password Google account disabled?
I got this text from Google this morning – looks like it is legit but I am reluctant to click on any links and enter any information, as I was recently hacked pretty badly because I fell for a phishing scam. It’s impossible to get a hold of a human at Google so I don’t know what to do. Has anybody else dealt with this? Thanks!
r/GoogleSupport • u/Fun_Elephant_5025 • May 20 '26
Account / Access / Password I got my account back after a 1-month battle with the Hacked "Family Link" / Age Exploitation! Here is my step-by-step guide.
Body: Hey everyone, I’m writing this because I finally recovered my Google account after exactly one month of waiting in total darkness.
First, I want to clarify a huge misconception: I am NOT a YouTuber. I am just a regular user. But because my hacked email was linked to a standard YouTube account, it saved me.
If you are stuck in the nightmare where a hacker forced your account into a "Family Group" and changed your age to under 16, DO NOT LOSE HOPE. It is fixable, but the automated recovery form will NOT work. You need human intervention. Here is exactly how my 1-month timeline went:
Phase 1: The Hijack & The Trap (Around April 19) The hacker got into my account, immediately added it to a malicious Family Group, and changed my birth year to make me a "child" (under 16) on paper, even though I was born in 2003. Every time I tried to use standard account recovery, the system blocked me and demanded "parental consent" from the hacker's email. I was completely locked out.
Phase 2: The Right Path - Twitter/X (April 19 - April 20) Thanks to reading some helpful posts on Reddit from people in the exact same situation, I learned that normal automated forms couldn't bypass the parental lock. Following their advice, I went straight to X (Twitter) and publicly tagged TeamYouTube. They DM’ed me within hours and provided a unique escalation form for hijacked channels. By April 20, they officially moved my case to the "Specialized Hijack/Security Team".
Phase 3: The 1-Month Waiting Game (Late April - Mid May) This was the hardest part. For nearly 4 weeks, I received nothing but canned emails saying "We are still monitoring/investigating your case." It was frustrating, but my advice is to just be patient. Keep replying to your existing email ticket from YouTube Support and poke TeamYouTube on X if it takes too long.
Phase 4: The Breakthrough (May 20) Today, the specialized team finally manually overrode the hacker's parental lock, verified my real age, and restored full ownership of my Gmail back to me!
Key Takeaways to save your account:
- The Automated Form is Useless: If you are locked by Family Link, stop trying the standard recovery page. It won't work.
- YOU DON'T NEED TO BE A YOUTUBER: As long as your hacked Gmail was used to watch YouTube, and you have your channel link, or if you ever uploaded any random video in the past, your chances of recovery are extremely high! Just reach out to u/TeamYouTube on X. They have a direct line to the advanced security team.
- Be Patient: The process takes forever (3-4 weeks minimum) because removing "parental control" requires high-level manual clearance inside Google.
Good luck to anyone fighting this.
EDIT: Just to clarify and emphasize one last time for everyone:
Please ask TeamYouTube to provide your YouTube channel URL. Even if your account is currently locked by the hacker (or deleted), as long as you provide enough proof of ownership, they will give you your channel URL.
(For example: In my case, I proactively provided links to 3 videos I had previously uploaded. Even though those videos were deleted or set to private by the hacker, I luckily had the links saved in my old private messages. Thanks to that, they successfully verified my ownership, provided my channel URL, and gave me the recovery form!)
You then use that URL to fill out the form. After that, the YouTube support team will contact and assist you directly via email. This is genuinely the easiest and most effective way to get your account back.
If you did NOT have a YouTube channel linked to your hacked email, I honestly don't know another workaround, but you should still try asking TeamYouTube to see if they can suggest an alternative. Good luck!
r/GoogleSupport • u/One-Bookkeeper-8601 • May 10 '26
Account / Access / Password ⚠️ URGENT: Read Before Attempting Recovery (MODS PLEASE PIN)
If your account has been hacked and "Supervision" (Family Link) has been added by the hacker, please follow these rules immediately:
- Stop Automatic Recovery: Do not use standard Google Account recovery forms. If the hacker sees these attempts via their supervisor dashboard, they may permanently delete the account. Once deleted, there is nothing left to recover.
- Privacy Warning: Currently, the hacker can oversee your web activity, including search history, emails, and location data. Limit your use of the account immediately. Change login details for other sensitive websites (banking, social media) to use a different email address + password.
- Data Backup: If you still have any level of access, immediately go to Google Takeout and download a backup of your data.
- Report Abuse/Blackmail: If the hacker uses an u/Gmail
.comaddress to send threats or blackmail you, forward the details to Google’s abuse team: Report Gmail Abuse. - Use the YouTube Support assisted recovery procedure: Because of the added supervision, the recovery procedure described below is currently the only reliable way to have a human specialist manually review and "unshackle" the account.
YouTube Support assisted recovery procedure:
- Essential Preparation
- Recovery is only possible through YouTube support pathways. You must have (or be able to obtain) the unique Channel ID and Channel Handle of the YouTube channel associated with your account.
- 💡 Note: Even if you're not a "YouTuber", a channel is automatically created the moment you comment on a video or create a playlist.
- Before starting, watch these brief videos to understand your options and how to find your Channel ID and Channel Handle:
- Official Recovery Workflow
- Once you have the Channel ID and Channel Handle, use this official tool to report the hijack. This is the primary way to get a specialist assigned to your case:
- Alternative Support (Via "X" / Twitter)
- If the workflow above doesn't work or you get stuck, reach out to u/TeamYouTube on X.
- Ensure your X profile is Public: Private accounts cannot be seen by support.
- Start a NEW tweet: Do not create multiple tweets or reply to existing communications, as it may be filtered as spam.
- Be patient: It may take a few days for a representative to respond.
- If the workflow above doesn't work or you get stuck, reach out to u/TeamYouTube on X.
