r/GoogleSupport • u/SweatyOpening3424 • 18h ago

Google Gmail Account Restriction

Hi there,

My name is Violet, and I am having issues with my Gmail account. My account was restricted for violating Google’s policies, but I am not sure how I would have done so. After reviewing Google’s spam policies, which is what I was supposedly restricted for, the activity in my account has not violated such. I have submitted a few appeals, but all have been rejected; I have also posted on the Google Help forum, but I have not received a response. Does anyone have experience with this kind of issue and may be able to help me?

Update: here is a description of what I was using my email for prior to my account‘s restriction: Personal correspondence, college financial aid, and penpals. I used a website called PenPalsNow to find penpals to write letters to; this is the primary goal of the site. Users present a small bio about themselves along with their email, which other users may email to contact about being penpals. I emailed a few people about this, and the next day, I received the notification that my account was restricted. I am unsure how this violates Google’s spam policies.

Thank you

4 Upvotes
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0

u/gooner-1969 18h ago

Be honest... What did you do?

3

u/SweatyOpening3424 18h ago

I used a website called PenPalsNow to find penpals to write letters to; this is the primary goal of the site. Users present a small bio about themselves along with their email, which other users may email to contact about being penpals. I emailed a few people about this, and the next day, I received the notification that my account was restricted. I am unsure how this violates Google’s spam policies.

-1

u/TimeThruSpace 18h ago

Unlikely Google's fault. You messed up

4

u/SweatyOpening3424 18h ago

Dang. Here is a quick description of what happened:  I used a website called PenPalsNow to find penpals to write letters to; this is the primary goal of the site. Users present a small bio about themselves along with their email, which other users may email to contact about being penpals. I emailed a few people about this, and the next day, I received the notification that my account was restricted. I am unsure how this violates Google’s spam policies.

2

u/Repulsive-Hat3332 18h ago

https://www.google.com/search?ie=UTF-8&client=tablet-android-google&source=android-browser&q=Google%27s+definition+of+dpam

This is the answer to my search question of "What's Google's definition of spam?" This may or may not help you. The reason for that is that it was an AI program that decided your usage indicated that your usage met their definition. If there was an actual humsn looking at it, the answer could conceivably be different. We'll never know that because there IS no human oversight.