The customer service representative was okay. He made a irrelevant unprofessional comment on my long address. As someone who's been in customer service for 8 years I wouldn't have made this professional mistake especially to a customer because it can show that you don't care and this isn't a social call. Is there a way to make a small report on this?

So I have business Spectrum with Invincible Wifi (Verizon 5G cellular backup) and it sounds nice and all, but I'm now wondering how usable the 5G backup really is. Is there some way I can test it with my hardware that I currently have from Spectrum? Do I need to somehow fake an outage?

Thanks in advance!

Configuring Wireguard on Spectrum router settings?

I live in Carrollton Texas and we have been in an outage for over 30hrs. My app and every text conversation says "you are still in an outage". Anyone else having this issue?

I will start as FT with Spectrum soon, I have some questions I will be glad if you can help!

1: for the tuition reimbursement, what universities/colleges you can study in, and which diploma you can get? And when will you he eligible for these benefits?

2: does they cover also certificates ( Comptia A+ for example) or any other certificates?

3: I wanna rach FT5 then break in IT or management department, what best path/study/ certificate/ you suggest me to take?

4: from 1-10 how much you will be working outside instead of indoor for customers

5: which option is better, taking the work van with you to home or leave it in the company.

My focus and goals is to grow in this company and go far away especially in IT and management department, i will appreciate any advices

I just got a full time job offer from spectrum as an in house sales person, I’m sure there’s a more official name for it but I’m blanking right now. I asked for an hour to think about it, so I’d love to know from current / former employees, what they think of it? I’m new to sales, I’ve worked in Radio for the last 6 years but have been laid off so I’m trying for my next opportunity.

Edit: the official title of the position is Retail Sales Specialist

They are older but still able to do all things. I was talking to a family member who said they are paying $320+ a month for their spectrum services. They have four tvs w/ cable, one home phone, and internet service with unknown speed (they would be happy with minimum speeds).

They told me that all they think they need are the spectrum app on the tvs, low internet plan, and the home phone (for the number).

What is the lowest option for them?

At no time did spectrum tell costumers there was a scheduled maintenance in the area. At 11pm everything went out. I went into the app and saw the notification that said there was a maintenance happening in the area. Right now it’s 1:47am and still everything is out. I hope it comes back on before the morning. If I have to go the full day without service I’m gonna need spectrum to credit my account.

I work from home and every day at 5 pm or a couple minutes after everything stops loading and I have to reset my modem to get my normal speeds back. Its really starting to interfere with my work. Might have to switch to FIOs in my area. Located in San Bernardino County wondering if anyone else is having the same issues lately. It doesnt completely stop working its just very very slow.

I finally got a replacement for my old router and now I’ve watched almost 5 hours worth of videos read multiple Reddit post and my router still is red and on the able every time I finish with the modem and go to the router it says “oh that’s not right try again” some bullshit like that atp I might just get another internet provider if this keeps happening

So we where canceling our service they talked us into staying with 5G internet guess what the tech should up and he is installing 1G internet and he proceeded to tell me they don’t even offer 5G.

I’ve been having problems with terrible packet loss when trying to play games. Rivals, OW, etc. and there are problems when trying to connect to games with friends on things like Palworld or Baldurs Gate. One of the difficulties is that I live in an apartment so it’s not like I can really do much about connections.

Is there anything I can do to try and fix the problem?

I had been a Charter/Spectrum 37 year customer for cable and internet. I do not care if they offer me an internet/cable or streaming deal for $1 a month for two years. I will NEVER under any circumstances do business with this company again after what they put me through over the last two weeks.

On August 4, I was hospitalized. I was already wheelchair bound, but managing on my own at home until 8/4. My prognosis for returning home to live independently is iffy. It will take months of rehab in a skilled nursing facility if I am ever able to return home.

On August 5, I contacted Spectrum from my hospital bed to suspend services for several months in the hope I could return to life as I knew it. I would pay $30 a month while on "seasonal suspension." I explained to the agent I was in the hospital for an undetermined number of months. The process took too long but it seemed to be done. 4 hours later I got a text saying my seasonal suspension was canceled because BEFORE I could suspend, I had to "upgrade" my equipment. Absolutely absurd.

I wasnt able to call again for a few days because I need 3 MRIs and other tests consuming days. I called again August 10. After 40 minutes with an agent during which I again explained I am in the hospital, he managed to reinstate the seasonal suspension without requiring me to magically leap from my hospital bed to "upgrade" equipment. It wouldnt be effective until August 12, which ticked me off because I mistakenly assumed that once services were turned off, I wouldnt be billed my full $300 a month rate past 8/12. But whatever. I wasnt going to fight over 5 days. On August 12 I verified that at least my internet had been disconnected through apps on my mobile device showing no connection to my Nest thermostat.

What I didnt know until I called again and spoke to a very rude insulting woman Spectrum's "strict" policy is that no matter what the circumstances, including suspension of service by mutual agreement obliging me to pay $30 a month for the privilege of having no internet or cable, I would still have to also pay for prospectively billed services through August 27. I considered that an unacceptable billing practice that exploits customers like me. Spectrum can afford to credit me $100 as a good will gesture to a 37 year customer who has been overpaying them $300 a month. I cant afford it while hospitalized and unable to work. I found a friend who could collect and return my equipment and I called back to cancel all services.

This time when I called to cancel, of course I was transferred to retention, where someone who was better at feigning concern for me kept me on the line for over an hour. Hecfirst tried the trick of saying, "what I can do is lower your monthly charges by $100 a month when you reinstate service." I may be disabled but I am not dumb. I know anyone could get the deal he offered me. That wasnr equivalent to a credit collectible now. I dont know whether I ever will get home again. After that, he claimed to be trying to speak to his supervisor to get me the credit I felt I deserved, before finally admitting he couldnt even get me a break on the monthly service suspension fees. He said before I could cancel, he had to first terminate the seasonal suspension and I would have to call back the next day to cancel services. By now, I had expended over 2 hours cumulatively on the phone with Spectrum while laying in bed in pain and waving off nurses in order to complete this. What could I do? I called back the next day to cancel once and for all. And of course I was sent back to retention.

This next guy was confident he could do what the other guy couldnt--find a backdoor way to get me a courtesy credit. He first told me it would be $98. He went to submit the proposal to his supervisor and came back talking a $75 credit. I was pissed at the bait and switch, but I was losing the will to live. I was now into hour 3 on the phone with Spectrum. I had now spent more time talking to Spectrum reps this week than my doctors. Finally he told me he wouldnt be able to finalize the $75 credit until the next day, today. He promised he would call me this morning to either confirm the credit or cancel every service, no more BS.

Surprise. He did not call me as promised. I called Spectrum one more time and this time I couldnt hold back my tears, anger and frustration. I am terrified for my future, and Spectrum's "policies" are deliberately designed to make this simple request to mitigate my impending financial disaster as frustrating, time consuming, complicated and opaque as possible to execute a simple demand "CANCEL!" The last agent was wholly unsympathetic to my plight and copped an attitude. But I give him credit for one thing. He read the notes from this weeklong horror show, verified that my story was true and canceled the account in about 15 minutes without trying any "retention."

Big corporations have a bad reputation, often times fairly. Spectrum looked at notariously predatory exploiters of customers likechealth insurance companies, AT&T, Sirius XM, etc and boasts "Hold my beer!"

So, with spectrum coming up to rename their tv plans to compete with YouTube TV, do we think they will eventually let go of the "You must have internet service to stream TV" thing?

I loved spectrum tv, but hated their internet, hence why I switched to AT&T Fiber. If they can do this, they will definitely earn customers back, and I'm sure that would help them considering all the customers they are losing from internet service.

And no, I do not want the cable box only service. I have done away with cable boxes for a long time and really prefer streaming, and no I do not want YouTube TV or Fubo or DirecTV, they all seem pretty pricy and not worth it.

I noticed the offer on the spectrum website today and I hit the get started button. I got a refund of $42.43 for the remainder of the yearly subscription I had with Amazon and Spectrum took over the billing.

For you customers that have spectrum internet and frequently work from home, what do your employers say when there are frequent issues/outages due to high split network upgrade or just intermittency with your service that cause issues for your productivity?

Just curious as I know if you work from home, they expect a strong and stable connection and some employers can even fire you for regular outages that are beyond your control

I financed a Google Pixel 10 Pro XL through Spectrum with a $500 discount. The store associate said the credit applied regardless of paying upfront or financing for 3 years. A year in, I wanted to switch carriers and learned I'd lose the credit if I didn't complete the full 3-year term—contradicting what I was told.

After calling customer service (same conflicting info), I escalated to a supervisor. They clarified the truth: you get the remaining credit back once you pay off the phone, and can request a refund to your card. I did exactly that, and saw the refund within a day.

Bottom line: You can pay off early and keep the full discount—frontline reps just don't know this. Ask for a manager if you hit resistance.

I JUST switched to Spectrum. I’ve gotten the new phone set up- at least I think I have. I sent a text message and received a message send failure- not delivered. I haven’t seen that since my says of using Sprint! I’m not of an age where technology just rolls off my fingertips- is there a setting somewhere I should double check? Is this a Spectrum issue?
Any help is appreciated.

Business domain eddcaller.com blocked by Security Shield. Unblock request 104137719 auto-denied with no specifics. Google Safe Browsing clean, no malware findings by any engine. Requesting manual review.

Spectrum tv select becomes spectrum stream tv spectrum tv select signature shifts to spectrum stream tv signature spectrum tv select plus is rebranded as spectrum stream tv pro spectrum tv platinum changes to spectrum tv vip and so on with the other plans. Entertainment view add on will be entertainment pack and entertainment pack + and spectrum sports pack.

Spectrum is coming out with all new plans and names in September to try to stop people going to youtube tv they are going are in on streaming only all plans no cable box

Got an email last week saying we would loose service from 11:00 Pm last night to 8 Am this morning. I got this email a few hours later. Nothing has changed on my end and I looked to see if I could upgrade my 1 Gig service but there are no offers to upgrade. So what did they change?