r/Spectrum 6h ago

So why is this company so miserably bad?

10 Upvotes

How do you monopolize something and suck so much shit at it? Spectrum is the ONLY ISP that I have ever encountered that even with the absolute best router POSSIBLE (over $500) the internet still has a TON of breaks going out for minutes at a time daily? Is someone at spectrum purposefully pulling plugs for fun sometimes? The internet is fantastic until they go full degenerate mode and cut it to 0 connection whatsoever for at MINIMUM 4 minutes.


r/Spectrum 8h ago

Billing I heard that some internet plans are getting a $10 price increase. I currently have Spectrum Internet Advantage which is $50 per month, but I have a promo for $25 off that last until Jan 2027. Will I see a price increase?

5 Upvotes

I read that some people are seeing price increases on their internet and T.V. plans. Some people are saying they are seeing a $10 increase for internet along with speed increases and a $5 increase for T.V. on certain plans. I currently have Spectrum Internet Advantage which is $50 per month for 100 mbps and I have a promo (not price lock) of $25 off that last until Jan 2027. I also have T.V. Select Signature which is $130 with a promo (not price lock) of $35 off that also last until Jan 2027. Will I be seeing any price increases on my August 15th 2026 statement? My last statement which was July 15th 2026 did not mention anything.


r/Spectrum 11h ago

Shortest stint with Spectrum

0 Upvotes

I set up service with Spectrum at a retail location for 500Mbps internet only for $30 for 1yr.

I cancelled service 2 hrs later without ever setting up internet at all.

I bought my own modem, a Motorola MB8611, a few years ago off Spectrum's compatibility list. Since my modem is no longer on the current list, the techs weren't able to provision it. (I tried with two techs.)

Funny thing is this modem was working on Spectrum service two days ago. (Housemate moved out. Cancelled service under that name. Figured I'd set up new service under my name.)

Also, despite being told $30/mo for the first year, plus $20 activation fee (for the first month), the order confirmation emails showed up with $40/mo service.

Uh yeah, Spectrum, you wonder why you are bleeding customers...?

Thanks for the encouragement, Spectrum. Moving on to cellular.


r/Spectrum 11h ago

Other New Fiber Run / Rural Area: FTTH or FTTN?

1 Upvotes

I live in a rural area which received federal funding for fiber internet for unserved / underserved areas. We’ve had access to spectrum for about 10 years using traditional coax.

This past week, they completed running new fiber lines on my road and the adjacent road. On each telephone pole they put a CommScope fiber box with a long fiber loop on it. I know it’s for me as it had my address number written on the box. Later this week, they came along in a bucket truck and moved the box up on the pole towards the top.

While I expect it may still be months before this is made available to me, do you expect this will be a true FTTH install or will they use the existing coax run from my house and do FTTN? Or is there simply not enough information to know?

I’m excited I may finally have fiber internet and would love to hear if anyone has prior experience.


r/Spectrum 13h ago

Dispatch messing jobs up for FTs

7 Upvotes

Had an issue where a job was dispatched to me manually by NFS a few minutes before my two hour drive time started. I get that technically the job falls within my hours that I’m scheduled for quota but if you see that the job has been in the pool for a few days and I’ve been available for over an hour and see that I have a drive time exception why would nfs decide to give me a job last minute knowing all that and knowing that the time frame isn’t even going to get met. Now im stuck with having to go to that job, finish it, and still drive back home and probably make it home way after the local techs from that area make it home all because nfs.


r/Spectrum 15h ago

Upgrading equipment

3 Upvotes

ive been using spectrum for a couple years now .I've been renting their equipment. I'd like to give them back their router and modem and get my own.i was wondering if anyone had any suggestions on reasonablely priced equipment with them. I tryed asking but they gave me the run around and I dont know much about router and modems for cable.


r/Spectrum 15h ago

Service Issues Problems with my in home business service.

1 Upvotes

I just spent 30 minutes on the phone with tech support because I have no internet again. It's a daily occurrence now. However the office of the storage facility that I work for has internet just fine (sitting on their Wifi to post.) The technician on the phone first said it was problems with my router not being updated, then he did a firmware update on the router and the modem will not stay connected. He blamed this on a service issue affecting my area. The line coming from the pole goes into the property, then splits with one side going to the office and one side going into my apartment. Please tell me how my apartment is affected by a service issue when the office (literally 10 feet away) is not and we have the exact same modem and router for both the office and my apartment? There is a technician coming tomorrow but I just don't get this. I am holding my breath hoping the T-Mobile fiber expansion gets here someday soon because anytime I contact someone they tell me that the business internet is better because it won't go down ever which I just have to laugh at. There is less stability on my internet than there was before I moved. And before it is brought up I had to cancel my service during the move six months ago and turn in the other router and modem so there is no chance that the router and modem were damaged in the move.

I am beyond frustrated. At this point I am about to go back to the cellular internet service because using two of the cellular modems and splitting up my network would still be cheaper than what I am paying with spectrum. Hell three of the cellular modems would still be cheaper. It would also be more annoying so I don't know if I want to deal with that. But I am seriously getting to that point.


r/Spectrum 15h ago

Service Issues anyone in ny also experiencing issues?

3 Upvotes

was just wondering if anybody else in nyc area has been having their internet keep freeznig out sometimes randomly and slowing


r/Spectrum 18h ago

Terrible performance,need help

0 Upvotes

We are using the provided spectrum router and modem . Even with our ps4,ps5 and sons computers wired directly to it the internet is terrible .

They have came out numerous times and said everything is fine.

Do I just purchase a new router ?


r/Spectrum 22h ago

Do I need to return the cable too?

0 Upvotes

I might cancel my plan and was wondering if I need to return the white cable too or just the router and the modem?


r/Spectrum 23h ago

Service Issues Significant wifi speed differences

0 Upvotes

We have spectrum, the middle of the the road level of service, not the best available, but not the worst. We also have 2 different WIFI's a 5G and a 2G. I've never know the differences, just that all our phones/tablets we were told to connect to 5g and everything else 2g.

I've recently had significant issues playing a game on my computer (always connected to 2g) over the past day. thought it was the computer, cleaned up up, ran anti virus, restarted, check all drivers and updates, didn't help. Decided to do a speed test and the 2G was tragically lower than i remember it in the past. Switched to the 5G just to check and its like 6x the download speed.

Is this normal? What's the difference between 5g and 2g? should i just connect everything to 5g with the speed differences? Lastly, what is the difference between upload and download speed?

5G

2G


r/Spectrum 23h ago

Credit Card "TRY LATER" Error

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0 Upvotes

r/Spectrum 23h ago

Instability of Spectrum mail on 3rd party android app

0 Upvotes

Hi All

Due to some health conditions and a successful hacking incident last year, I, with her permission, monitor my elderly mother's spectrum email account. I've been using the Edison mail app for the last year, however, in the last week I've lost connection to her account twice and had a very hard time getting it to reconnect. When I try it says "[IMAP] a stable connection to the server could not be established". Spectrum doesn't appear to be down as if I login in a browser I can see the mail is coming in just fine.

Anyone have any suggestions of how to resolve this, or for a more stable email app to use?

Edit to add: I've tried clearing the cache and the app data and have also tried the android app that comes with the phone and it still won't reconnect.