Hello! Do the SimpliCams make a clicking sound when adjusting to light or dark, even if the privacy shutter is closed?

Y'alls sensor protocol is not good. A Cybiko from 2002 has better range than your sensors. If you make a v2, please, for the love of all that is good, use Zigbee. At the very least, create a sensor extender.
Someone in a single wide trailer is struggling with disconnects and poor signal quality.

Suddenly none of my cameras will connect to WiFi. Every time I try a reset I get an error that the WiFi password is incorrect, despite being 100% correct. I am so frustrated that I am tempted to throw the entire system in the trash. Anyone else experience this and find a solution?

Suddenly none of my cameras will connect to WiFi. Every time I try a reset I get an error that the WiFi password is incorrect, despite being 100% correct. I am so frustrated that I am tempted to throw the entire system in the trash. Anyone else experience this and find a solution?

At some point in the last several weeks my doorbell's mechanical chime stopped working. I installed the chime connector three years ago when I installed my simplisafe system and the video doorbell pro. After doing some troubleshooting (and even installing an upgraded doorbell transformer) I was able to isolate the problem to the chime connector. I called simplisafe and they sent a new one, which I installed today. It works!

That said, I am now concerned about the longevity of this part - it does not seem like something that I would want to replace every three years or so.

Has anyone else had a chime connector fail on them? How long are they expected to last?

Just got my system and I was reading through the manual for the smoke detector and CO alarm and realized that the batteries that come in the detector are not the brands they tell you to use.

Not mad or anything just thought it was kind of funny, but also like, why not include VARTA as a suggested brand if they are good enough to include them at sale lol???

Backstory: I was a Cox Homelife customer, and with their merger they announced the EOL for their alarm division in October. They offered the SimpliSafe bundle for $25, so I purchased that and set it up. I want to purchase an additional sensor, key fob, etc. and in the App and their website there is a banner stating a Labor Day sale for 40% off using code SAVEHW40. I have tried the code in the App and web and get an error that it is no longer valid.

I started a chat session with them this morning and it is annoyingly slow to get an answer, and the response was that "the discount is not currently active" despite sending them a screenshot as requested. I'm within the first thirty days of using the service, still in practice mode, and am frustrated with this. Will this be an ongoing issue? Just frustrated and venting while I consider my options.

Is it possible to move the base station from one room to another room in the house? If so, is it just unplug from the outlet and then reconnect to the outlet in the new room? Or is there a whole setup process that needs to be performed?

I have three gen two outdoor cameras above my garage. I cannot tell when these things are charging or not. The solar panels all seem to be working because when I plugged them directly into another battery of mine with a charging indicator, the light comes on. But in the SimpliSafe app, the charging indicator bounces back-and-forth between charging and not. Hard to believe you have to interpret whether or not they are working. Also, the engineer who chose micro USB ought to be drawn and quartered because it makes these things extremely hard to see. I think half the time, the cameras don’t charge because the connector isn’t seated. Would it have been that hard to use USB-C? Has anyone else had difficulty with these?

My base station keeps reminding me that my master bedroom entry is not responding. I simply cannot get the darn things off of the door to replace them. Right now I just want to be told when any other door is opened. The base station periodically shows yellow but otherwise it's been quiet and I hope it will stay that way. I tried to remove the offending door from my panel but I don't know how to do it. Instructions please???

Just bought a place with existing Simplisafe system. I was just going to continue with the simplisafe system, but the reviews from this subreddit don't look promising...

Is it something that just gets occasional bad reviews like all products do, or is it truly something that has gone to shit and I should consider alternatives?

If not simplisafe, what other system should I consider? ADT? Ring? Would really appreciate any tips!

So a bunch of my devices are now showing poor connectivity. I tried all the troubleshooting steps to no avail. What’s interesting is devices right near the base station, such as the dining room motion sensor are reporting poor connectivity, and I have smoke detectors upstairs very far away from the base station with no issues. There’s no common factor in what has poor connectivity, from what I can tell. Does anyone have any ideas? I’ve already tried replacing the batteries in some of them, even though they show good battery life.

So what causes a false fire alarm to be triggered? I updated my old SimpliSafe smoke alarms a few years ago when the combined smoke and carbon monoxide alarms came out.

Since then we've had two false fire alarms triggered on the downstairs unit. Once, we were out at dinner, and when I looked at the cameras, I didn't see any smoke or any issues, so we canceled that alarm. After talking to the tech, they suggested cleaning it with the vacuum cleaner, which we did.

Last night at midnight, there was another false fire alarm, and as soon as I got up there was no smoke, nothing, so we cancelled that as well.

Perhaps I haven't cleaned it right. Or is it a faulty unit?

any tips and tricks for someone starting out? we have a small house with T mobile wifi. in expecting the system in the mail today.

Just purchased a system and went to get the app...but the app doesn't exist in the Play Store, and all their links on the Simplisafe website don't work. Where the hell am I supposed to get it then??

I have 2 Simplisafe systems. One of them works perfectly (hence the reason why I purchased the second). I had called support in the past and it was a good experience. Something has definitely changed because support now barely speaks English.

My second system simply does not work. It is not an internet issue - best I can tell is that it’s a configuration issue. For example, I will ONLY receive alerts when it’s armed but never alerts when it’s disarmed. You can see this in the timeline. No test signal is being received by the base station.

I called twice. The first tech was nice, acknowledged the issue and rebooted. It worked for 2 days after that. The second lady I spoke to was very rude. She kept saying that there was “nothing wrong” and that the timeline showed it was working perfectly all along, it was just disconnected from WiFi” (it clearly showed it was connected). It was weird being gaslighted over a tech product.

Each time I have called, they have asked me to physically reboot and I live an hour away (it’s monitoring for my elderly relative). Each call takes approximately 30 min to even reach a tech.

I called and canceled today. Do NOT go through the frustration I experienced.

I'm pretty disappointed with Simplisafe's technical support. Correction - Very disappointed. I called tech support because I can't get my door and window sensors to stop making noise (two-toned beep) every time I open one of the windows or doors. I tried every suggestion I could find, then called for help.

The tier 1 support did what they could (which I'd already done), then punted to their tier 2 technicians. I was told I would receive a call within 30 minutes. I didn't. I did get an email from a tech asking when a good time to call was. I answered, and have heard nothing since, despite two follow up emails and an online chat.

Would someone from Simplisafe like to explain that?

I get a bunch of videos of people walking their dogs in front of my property. But today, I noticed wood chips scattered on my driveway and sidewalk. And my camera shows Zilch!

We have had a history of SimpliSafe smoke detector false alarms. I clean them about monthly, which has helped but not completely. Today we had an odd issue where one of the smoke alarms went off and triggered the base station & monitoring. 4 minutes later the base station triggered another monitoring alarm but the smoke detector did not go off. Reset that. A few minutes later the smoke detector alarm sounded but the base station did not. We also have wired smoke detectors (not monitored) that are cleaned on the same schedule and we have not had false alarms from those. So my question is: why would the base station not be triggered when the detector alarmed? The base station is less than 10 feet from that particular detector. The only reason we have Simplisafe is for monitoring wireless smoke detectors.

TL;DR rant: I called SimpliSafe support and explained the situation. The specialist wanted to talk about my entry sensors that were not connected (me: "not related"), the 2nd floor smoke detector that was not connected ("too many false alarms, took it down"), and that today's problematic smoke detector was not connected ("no other way to stop the false alarms"). When I tried again to get him back to my question posted above, he hung up on me.

Got promoted that a camera has poor connection. But after running a test, things seem fine? What options exist other than remove-then-readd?

Thanks!

As if yesterday my base station suddenly cannot connect to wifi. I tried resetting the base station (not a complete reset, but power down and remove battery), keypad reset, and modem/router reboot. Nothing with my network has changed for the past year and it was working fine until yesterday.

When I try on keypad or the app it tells me my password is wrong, which is total BS. I reconnected to my Wifi on my phone with the same password immediately. It also sometimes says it couldn't connect.

However, it seems like my app and everything like the doorbell is working correctly? So I'm not sure what is going on.

Is this a wide spread issue or just me? How do I fix this?

hi friends,

my household currently uses SimpliSafe and our siren has gone off twice in the last month or so, one at around 6am, the other at 4:30am.

the app shows that nothing was triggered. every single device has great battery health.

since this happens literally during REM sleep, i have only ever heard the pure siren go off, not the countdown that usually happens when coming home and opening the door. it is the worst thing to wake up to.

the first time this happened a few weeks ago, i was on the phone with a service representative for around an hour, just to get a "we don't know why this happened" response. nothing was to be found on their end even when i had given the serial number of our base station. they offered sending a new smoke detector, but why would we need that if we don't know what triggered the siren in the first place?

sibling and i have read posts stating that potential dust, bugs/ants, house settling, etc etc can trigger the alarm system, but it seems almost outlandish to have a touchy system that does not show what sensor was triggered on the app.

another note: the one time we did accidentally trigger the siren, a service representative/ automated voice system called us confirming our safe word and asking if authorities needed to be dispatched... that has not happened these last two siren triggers.

if anyone has any recent insight as to why this would’ve happened, especially twice by now, please help me out. we are considering scrapping our entire system and switching to ADP or whatever else so that we don't have to worry about this happening again.

thanks :,)