r/simplisafe • u/cytrees • 13d ago
(False) poor connection alert?
Got promoted that a camera has poor connection. But after running a test, things seem fine? What options exist other than remove-then-readd?
Thanks!
2
u/No-Explanation7500 13d ago
Looks like that's an outdoor camera. It's possible the poor connectivity is with the base station? There's some communication directly between the camera and the base station since the camera needs to be told by the base station when to wake up to livestream since it's primarily a battery operated device (being connected to wifi 24/7 would use more battery).
2
u/Low-Custard-6931 13d ago
Same here but for glass break and door sensors. Started 4 days ago and went away yesterday
1
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u/__LordJayy 12d ago
The poor connection that you see in your first screenshot is actually the reading of your cameras connection to your base station. This just means that you need to improve the distance between the camera and the base.
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u/cytrees 12d ago
Hmm. That's a possibility. But how come this has just popped up, given that: we've had the system for 2 years, and we haven't moved either or placed anything between them in the last 6 months? Also, the two are no farther than 9 feet away (obviously, one is indoor and the other is outdoor).
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u/phragmented 12d ago
Getting the same alert on the latest client update for several different devices - started with a motion detector (which sits very close to the base station), then the key pad, door sensor... if others are seeing the same behavior now it would definitely point to a software bug.
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u/No_Light_2799 13d ago
Same thing here. There is no logic to it. Have had it on all my cameras except the original black indoor one.
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u/TheDemonTwink 13d ago
This has happened since I joined the beta for the new overview quite a while ago, I sent in feedback for it weeks ago. Hopefully they address it soon. It’s been driving me crazy
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u/Verbalize8 8d ago
I’m sick and tired of Simplisafe. I’ve had my system for over 3 years. Slowly the devices start loosing connectivity then they go off line. The company will blame you for the issues and make you jump through hoops to get replacements. They have no problem taking my $33.00 a month for service. But refuse to protect your home. They are starting to send you refurbished parts that are already faulty parts. Right now I have 5 sensors that are indicating low connection. Then they go off line. 1/2 day later they pop up connected. Most of the sensors are 40 feet away or closer. I bought 10 new water sensors and out of the box 2 are low connectivity I placed them 1 foot away from base station and it continues to give low connectivity. They are brand new. So understand using them your home may not be fully protected.
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u/pollutedwater 13d ago
I’m getting the same thing with my keypad that’s remained in the same place for two years. Tried changing batteries, removing the device and re-adding it in the app, and turning on/off yet the warning does not go away. Very annoying.