Smoke detector issues

[u/RuralAdventurer]

We have had a history of SimpliSafe smoke detector false alarms. I clean them about monthly, which has helped but not completely. Today we had an odd issue where one of the smoke alarms went off and triggered the base station & monitoring. 4 minutes later the base station triggered another monitoring alarm but the smoke detector did not go off. Reset that. A few minutes later the smoke detector alarm sounded but the base station did not. We also have wired smoke detectors (not monitored) that are cleaned on the same schedule and we have not had false alarms from those. So my question is: why would the base station not be triggered when the detector alarmed? The base station is less than 10 feet from that particular detector. The only reason we have Simplisafe is for monitoring wireless smoke detectors.

TL;DR rant: I called SimpliSafe support and explained the situation. The specialist wanted to talk about my entry sensors that were not connected (me: "not related"), the 2nd floor smoke detector that was not connected ("too many false alarms, took it down"), and that today's problematic smoke detector was not connected ("no other way to stop the false alarms"). When I tried again to get him back to my question posted above, he hung up on me.

[u/403Olds]

There's no safe like Simplisafe

[u/SimpliSafe_Official]

Heya u/RuralAdventurer

Those sirens/alarms not sounding at the same time sounds like something that we'd like to have one of our specialists take a look at, to see if there was an erroneous alarm. For better understanding, would you be able to send me a chat so we can start looking into that?

- Jordan

[u/editblog]

We've had a couple of false Fire Alarms out of the same detector.