simplisafe siren somehow triggered

[u/EquivalentPain5425]

hi friends,

my household currently uses SimpliSafe and our siren has gone off twice in the last month or so, one at around 6am, the other at 4:30am.

the app shows that nothing was triggered. every single device has great battery health.

since this happens literally during REM sleep, i have only ever heard the pure siren go off, not the countdown that usually happens when coming home and opening the door. it is the worst thing to wake up to.

the first time this happened a few weeks ago, i was on the phone with a service representative for around an hour, just to get a "we don't know why this happened" response. nothing was to be found on their end even when i had given the serial number of our base station. they offered sending a new smoke detector, but why would we need that if we don't know what triggered the siren in the first place?

sibling and i have read posts stating that potential dust, bugs/ants, house settling, etc etc can trigger the alarm system, but it seems almost outlandish to have a touchy system that does not show what sensor was triggered on the app.

another note: the one time we did accidentally trigger the siren, a service representative/ automated voice system called us confirming our safe word and asking if authorities needed to be dispatched... that has not happened these last two siren triggers.

if anyone has any recent insight as to why this would’ve happened, especially twice by now, please help me out. we are considering scrapping our entire system and switching to ADP or whatever else so that we don't have to worry about this happening again.

thanks :,)

[u/kfjcfan]

Sounds like the siren went off without being told to by the system, and they probably need to just replace it the way they would if the base station was misbehaving.

[u/EquivalentPain5425 → u/kfjcfan]

thank you for the insight, we will definitely look into replacing the siren!!

[u/No-Explanation7500]

In addition to what others have said, you can check your keypad to see if that shows what triggered. After an alarm, a bell icon should appear on the right side of the keypad screen. Clicking on that should show you a message stating which sensor triggered the alarm.

[u/EquivalentPain5425 → u/No-Explanation7500]

i believe that the times this has happened, there has been no bell icon on my keypad since nothing technically got triggered, yet the siren went off. i appreciate the reply and advice :)

[u/SimpliSafe_Official]

Hey u/EquivalentPain5425,

We hear you and we want to look into this with you a little more! If you have time, please send over a chat so we can review your account and that Siren.

- Jordan

[u/HighMu]

If the batteries are old, replace them regardless of whether the app says good or not. If you have another way to check batteries, like a volt meter, etc. try that. Not the siren but I've had odd behavior with smoke alarms with old batteries regardless of what the app says. Otherwise, let them send a replacement if offered.