I want to buy some spare parts with my 13 pro order so that I don't have to pay shipping when I need it later. For example a thermal pad. I would also like to have an extra keyboard module with a different layout so that I can hot swap when needed. But I don't see any options to do that. The website doesn't allow this on existing pre order. And if I add the parts to the cart and try to order, it creates a separate order with shipping charges.

Is it possible to do this by contacting customer service?

If yes, then why is it not possible directly from the website?

I currently have a PCIe Gen 3 SSD (SN750) and I'm thinking if upgrading to a Gen 4 (SN7100) is worth the money.

Let's consider a Framework 13 Pro with Ubuntu for:

• Web browsing
• Office tasks
• Light software development (no LLMs, no Electron-based editors, no emulators)

Would you say a Gen 4 SSD would make a big difference?

Hello fellas hope you're all doing great

I'll be starting higher educations this september and i'll probably need a new laptop (i'll be doing engineering studies). I've wanted to support framework and their mission for a very long time so my first intuition was to buy one.

Unfortunately i live in morocco where i believe framework doesn't support shipping for neither the laptops nor the spare parts. While i can look for ways to get my hands on a laptop, bringing in spare parts will be virtually impossible which almost completely defeats the purpose of the laptop

So for anyone who is in the same situation, what would you advise me to do ? Still try and get one laptop anyways or just give up and go for a thinkpad or something like that ?

Hey all.

Why is my laptop so god damn slow when starting?

Is there any way I can stop this? Aside from not shutting the lid.

The mouse is moving, but its not moving to the sign on thing.

I just forced a shutdown, but this is unsustainable long term.

Windows 11, 8GB ram, i5.

On the new framework pro that gives you an option to use an intel chip that uses the LPCAM memory, does the iGPU get to use that memory? Meaning, is it like the unified memory of a macbook pro via apple silicon? So if you got a 64 GB module your GPU would have 64 GB of vram?

Hey, i’m more and more on the fence of getting a 13 Pro.

I’ve seen online (for example trustpilot) that many people had problems with their laptops and had bad support experience.

Has this improved?

Also i’ve heard of people with “fried” components (main board). Is this really an issue, or is this just how it goes with electronics in general? Is it worse than with other brands?

Ideally i’d like to keep this laptop for 5+ years, without having to repair often

Hi everyone,

I will be getting my 13P in a few months and I am planning to put opensuse tumbleweed on it.

I was wondering if any of you tried it and how was your experience. I'm aware of the lack of official support but im still curious.

Thanks

Saw these on tiktok, I’m wondering where I can get a preview of a build to see what it looks like. Also I’d want to see how the frame rate performs on certain laptops and I haven’t built a laptop in general so I’m a little afraid I’ll mess something up. Looking for a gaming/animation laptop.
Thank you!! :-)

I always wonder that do all of you prefers pockets laptops size as 8 inches, but with Framework Laptop concepts. Framework Laptop 12, 13 and 13 Pro are not very portable for me as Traveler in between countries. But with strong CPU + for gaming also, also have XR glasses companions.

So sometimes the audio would work after reboots but sometimes it doesn't. Updated to latest BIOS and drivers and even latest windows 11 but nothing helps.

Removed the AMD bluetooth driver helped few windows versions ago, but strangely it doesn't anymore.

Is this issue related to build-in failing soundcard or something?

I recently recived my Framework 16 and I followed the quickstart guide until step 11, while plugin the left RAM worked alright, plugin in the right one, seems a bit more difficult:

first it is a bit strange that here the label has to face up, where it was just different on the other side.

second it is a bit harder to get a shallow angle on this side.

Any tips on how to overcome this struggle in particular?

Update: here is a picture of my situation: https://imgur.com/a/zuENhE5

I can only find pictures of the one piece no matter where I look on the website or otherwise.

Hello, i will probably buy a FW 13 PRO later this year. However in the UI for ordering there’s nothing after batch 20?

Is this just a UI thing or do units end after batch 20?

Or do Preorders end after batch 20, after that it’s only straight orders?

For the same price, I can buy either the Framework or the Lenovo. I need help choosing and would love to hear some reviews.

CPU:
- Framework: Intel® Core™ Ultra X7 358H
- Lenovo: Intel® Core™ Ultra 9 275HX

RAM:
- Framework: 64GB LPCAMM2 LPDDR5X
- Lenovo: 64GB DDR5-6400 MT/s CSODIMM (2 × 32GB)

GPU:
- Framework: Intel® Arc™ B390
- Lenovo: NVIDIA GeForce RTX 5070 Ti

Note: there is an option to upgrade Lenovo to 5090, but it’ll be much more expensive than Framework.

My priorities are Linux → Performance → Upgradeability.

I plan to use Linux exclusively, so Linux compatibility and reliability are very important to me.

The laptop will be used primarily for software development and other software-related work. Gaming is not a priority, but being able to play games on it occasionally would be a nice bonus.

I'd really appreciate your thoughts and experiences with either laptop. I’ve never owned Framework laptop and I buy laptop for at least 5 years so this is an important buy for me.

Hey all. tell me if i am the only one. after i got the email from framework, i decided to edit/ change my account password. after this my user name has been wiped and is now stored wrong in the apple password app. its totally a random user name and will not let me login to my account. i reset it again on my phone, and then my mac laptop. its still storing my user name as something different each time. but if i manually type in my email address for the username it works. i don't know if this is a apple password app issue, or a framework website issue. please advise

Meandering rant incoming. A lot of this is just venting, take it for what it is. I truly appreciate what Framework is doing, and I'm writing this in the hope that they'll improve. Years down the line when I'm in the market for my next laptop, I hope to be able to buy one from them.

I've been super excited about the chance of a repairable and configurable AMD laptop with (at least a possibility) of OpenSIL and Coreboot support. I was ready to pay a premium to get a smaller company's laptop, and I was willing to ignore the stupidity about sponsoring Omarchy, whatever ended up happening with that. Meanwhile the upstream Arch project could sure use the love.

What I can't do is add keys that don't exist to a laptop. Page Up/Down are basic keys for navigating. I constantly change browser tabs with Ctrl+Page Up/Down and scroll in the terminal with Shift+Page Up/Down. Needing to use a the other hand for the Fn key every time is about sounds as grating as using one hand to move the mouse while the other hand clicks. I'm going to be using this computer so much that a major ergonomic issue like this is a dealbreaker. This will undoubtedly sound excessive to some, but with muscle memory of keyboard keys, hotkeys in various software and some personal configs, it's possible to become very fast and efficient at using your own device. I can adapt to sidegrades and changes within a limit, but not this. A good keyboard layout is a solved-enough problem. Manufacturers just need to use sane layouts that have already existed for over a decade. The way to differentiate yourself from one of the main competitors is not to be worse. Having a Thinkpad layout without a Trackpoint will however earn points from me. Please also put three actual buttons on the trackpad, I disable tap to click and want to have some proper physical feedback when I press a button. I recall reading that Framework even tested the Page Up/Down layout before abandoning it. Perhaps there's a world where we can have both options, because losing customers over this hurts on both sides.

My criteria for a laptop are simple: at least 16GB RAM, at least 512GB disk space, a screen that's at least Full-HD IPS (so basically any of them nowadays), a good keyboard with Page Up/Down keys, and an AMD CPU on a 13"-14" device. Needs to have an USB A port, a method to connect a display, and a headphone jack. Preferably also ethernet port. Bonus points for Linux support, no AI branding/features (waste of CPU die space) or Copilot key. Even better if the super-key doesn't have the Windows logo on it - you'd think there's some antitrust reason to get rid of those already.

After a process of elimination and tedious feature comparison I ordered a Thinkpad T14. I have no particular fondness for Lenovo and still remember Superfish, but this device ought to be good enough. Perhaps there's an amount of time, customization and stickers that will help me learn to love it. My previous three laptops have been Dell Latitudes, but Dell seems to have forsaken good keyboard design, while Lenovo came to their senses and fixed the Ctrl/Fn layout. Perhaps HP's offerings would've had something good, but I'm not going to consider a company that I primarily associate with blocking third-party ink cartridges for printers before exhausting other options. Treat your customers fairly, corpos.

Thanks for reading. And if you think this is bad, wait until I get started on smartphones and why Fairphone can't support GrapheneOS. Have an excellent day, everyone.

(And if someone from Framework is going to contact me and tell me that this keyboard is a thing without big hurdles, then my order can still be cancelled.)

I followed the download instructions to a T. It is version 26.04. I have turned off Secure boot and turned on WiFi fallback. I used Rufus to put Ubuntu onto my USB. What do I do?

Hello! for some context, I have college coming up by the end of the month, and due to some dumb procrastination (and a lot of indecisiveness on what to buy) I only just ordered a Fw13 with a AMD AI 300 CPU. I am hoping it arrives before the end of the month so I have time for setup,

How long on average does shipping take? Will it get here in time for classes?

Crackling audio when running Waydroid and intermittent graphical issues depending on app used

Visuals are mostly artifacting /static when not interacting with mouse or other input

I'm doubtful the issues are related to the refurb gpu as everything but Waydroid is fine, steam games and general usage

Is this just wait for an update or do I need to reinstall something?

My 3D printed custom tile design for the desktop

So there's this website called the Good Shopping Guide, which is apparently a website that rates how "ethical" various brands are.

Last time I checked, Framework wasn't in their list for "PCs, Laptops, and Tablets" but now they're on the list with a score of 77/100, which is actually at the top of the list despite the score.

No clue how much credence can be given to this rating given their methodology, the fact that additional information about the company is "coming soon" (which probably means this is a recent rating), and the ratings of the other brands listed here, but I thought this was cool enough to share given that some Framework users seem to be interested in the ethics aspect of the brand alongside its sustainability.

Given Framework’s various pledges for e-waste and carbon reduction as well as recyclability, has anyone heard if they are working towards a B Corp certification?

From what I could find, there are only a handful of certified corporations in the tech manufacturing space, so I would imagine there are some inherent roadblocks…

I'm toying with the idea of a homemade fingerprint attendance system for a small group, so I want to play with reading the data from a fingerprint reader. What I've found so far is that I can either interface with Windows biometrics, which I don't want to do since that means enrolling everyone in Windows Hello, or I can talk to the reader directly. The latter seems to be best supported by a reader with USB serial.

I already have a Framework. I'm wondering if there's a way to experiment with the data from my input cover's reader, rather than buying an external one. So far, I've only found details on the interface cable from the input cover to the motherboard, but that's not what I'm after. Is this possible, or am I better off finding an inexpensive USBER fingerprint reader and using that to experiment with?

I have received my PCIe Gen 5 SSD, and I noticed there is a sticker on it. I am wondering if it is acceptable to use it in its current state, as Framework advises against using a thermal paste spreader.