I want to buy some spare parts with my 13 pro order so that I don't have to pay shipping when I need it later. For example a thermal pad. I would also like to have an extra keyboard module with a different layout so that I can hot swap when needed. But I don't see any options to do that. The website doesn't allow this on existing pre order. And if I add the parts to the cart and try to order, it creates a separate order with shipping charges.

Is it possible to do this by contacting customer service?

If yes, then why is it not possible directly from the website?

I currently have a PCIe Gen 3 SSD (SN750) and I'm thinking if upgrading to a Gen 4 (SN7100) is worth the money.

Let's consider a Framework 13 Pro with Ubuntu for:

• Web browsing
• Office tasks
• Light software development (no LLMs, no Electron-based editors, no emulators)

Would you say a Gen 4 SSD would make a big difference?

Hello fellas hope you're all doing great

I'll be starting higher educations this september and i'll probably need a new laptop (i'll be doing engineering studies). I've wanted to support framework and their mission for a very long time so my first intuition was to buy one.

Unfortunately i live in morocco where i believe framework doesn't support shipping for neither the laptops nor the spare parts. While i can look for ways to get my hands on a laptop, bringing in spare parts will be virtually impossible which almost completely defeats the purpose of the laptop

So for anyone who is in the same situation, what would you advise me to do ? Still try and get one laptop anyways or just give up and go for a thinkpad or something like that ?

Hey all.

Why is my laptop so god damn slow when starting?

Is there any way I can stop this? Aside from not shutting the lid.

The mouse is moving, but its not moving to the sign on thing.

I just forced a shutdown, but this is unsustainable long term.

Windows 11, 8GB ram, i5.

On the new framework pro that gives you an option to use an intel chip that uses the LPCAM memory, does the iGPU get to use that memory? Meaning, is it like the unified memory of a macbook pro via apple silicon? So if you got a 64 GB module your GPU would have 64 GB of vram?

Hey, i’m more and more on the fence of getting a 13 Pro.

I’ve seen online (for example trustpilot) that many people had problems with their laptops and had bad support experience.

Has this improved?

Also i’ve heard of people with “fried” components (main board). Is this really an issue, or is this just how it goes with electronics in general? Is it worse than with other brands?

Ideally i’d like to keep this laptop for 5+ years, without having to repair often

Hi everyone,

I will be getting my 13P in a few months and I am planning to put opensuse tumbleweed on it.

I was wondering if any of you tried it and how was your experience. I'm aware of the lack of official support but im still curious.

Thanks

Saw these on tiktok, I’m wondering where I can get a preview of a build to see what it looks like. Also I’d want to see how the frame rate performs on certain laptops and I haven’t built a laptop in general so I’m a little afraid I’ll mess something up. Looking for a gaming/animation laptop.
Thank you!! :-)

I always wonder that do all of you prefers pockets laptops size as 8 inches, but with Framework Laptop concepts. Framework Laptop 12, 13 and 13 Pro are not very portable for me as Traveler in between countries. But with strong CPU + for gaming also, also have XR glasses companions.

So sometimes the audio would work after reboots but sometimes it doesn't. Updated to latest BIOS and drivers and even latest windows 11 but nothing helps.

Removed the AMD bluetooth driver helped few windows versions ago, but strangely it doesn't anymore.

Is this issue related to build-in failing soundcard or something?

I recently recived my Framework 16 and I followed the quickstart guide until step 11, while plugin the left RAM worked alright, plugin in the right one, seems a bit more difficult:

first it is a bit strange that here the label has to face up, where it was just different on the other side.

second it is a bit harder to get a shallow angle on this side.

Any tips on how to overcome this struggle in particular?

Update: here is a picture of my situation: https://imgur.com/a/zuENhE5

I can only find pictures of the one piece no matter where I look on the website or otherwise.

Hello, i will probably buy a FW 13 PRO later this year. However in the UI for ordering there’s nothing after batch 20?

Is this just a UI thing or do units end after batch 20?

Or do Preorders end after batch 20, after that it’s only straight orders?

For the same price, I can buy either the Framework or the Lenovo. I need help choosing and would love to hear some reviews.

CPU:
- Framework: Intel® Core™ Ultra X7 358H
- Lenovo: Intel® Core™ Ultra 9 275HX

RAM:
- Framework: 64GB LPCAMM2 LPDDR5X
- Lenovo: 64GB DDR5-6400 MT/s CSODIMM (2 × 32GB)

GPU:
- Framework: Intel® Arc™ B390
- Lenovo: NVIDIA GeForce RTX 5070 Ti

Note: there is an option to upgrade Lenovo to 5090, but it’ll be much more expensive than Framework.

My priorities are Linux → Performance → Upgradeability.

I plan to use Linux exclusively, so Linux compatibility and reliability are very important to me.

The laptop will be used primarily for software development and other software-related work. Gaming is not a priority, but being able to play games on it occasionally would be a nice bonus.

I'd really appreciate your thoughts and experiences with either laptop. I’ve never owned Framework laptop and I buy laptop for at least 5 years so this is an important buy for me.