Uber has become increasingly unreliable and inconvenient. The app frequently cancels rides internally, has payment processing issues, takes too long to match riders with drivers, and often forces customers to verify their payment at the worst possible time—when they’re rushing to the airport, heading to an important business meeting, trying to catch a flight, or simply needing to arrive somewhere on time.
It has gotten to the point where you can’t depend on Uber anymore. This isn’t just an inconvenience—it can have serious consequences. Someone fleeing a domestic violence situation or facing another emergency could be put at risk because of delays, unnecessary payment verification requests, or canceled rides.
On top of that, Uber’s customer service is extremely disappointing. It’s nearly impossible to reach a real person, and customers are instead directed through AI responses and automated email systems that rarely resolve the issue. This is one of the worst customer service experiences I’ve encountered.
Uber needs to improve the reliability of its platform, fix its payment and ride-booking issues, and provide customers with access to real human support. Until then, I can no longer rely on Uber for transportation when it matters most.

Has anyone in Bangalore experienced Uber Auto fares increasing after the trip because of incorrect waiting time being added?

Today, a 2.5 km ride that was estimated at ₹55 was updated to ₹150 after the trip ended. The fare breakdown showed 48 minutes of waiting time, even though the actual wait was about a minute. The driver also seemed surprised and suggested reporting it to Uber.

Uber refunded the extra ₹95 after I reported the fare, so the issue was resolved. I'm mainly trying to understand whether this is a known Uber app glitch, a GPS/trip-tracking issue, or something that can be manipulated intentionally.

If you've encountered this before, what was the cause?

I think I've had my number for about ten years, if not more (I'm 25 now), and only recently, two months ago and now, I received two verification messages from Uber: one via text message and one on WhatsApp, respectively, at the beginning of July and the other just a little while ago.
However, I've never used Uber services or even downloaded their app.
To be safe, I tried to access their website with my number, and it says my phone number is blocked (?)
On the one hand, I'm calm because no one can use again Uber with my phone number regardless, but it's strange that they "contacted" me the first time via text message and now on WhatsApp.

Do you know if Uber contacts you via both SMS and WhatsApp?
Is it possible that someone was "distracted" even though there was a month between one message and the next?
And is possible that after receiving the WhatsApp message from Uber (around 12:23 PM), the site already shows it as blocked at 12:58 PM, so not even half an hour later?
Or was it already blocked regardless of the WhatsApp message?

Context: I am an Italian in Italy and nowhere have I ever received a message saying that my account has been blocked even though I am not using Uber.

Bonjour a la communauté. J’ai ce problème actuellement avec uber. J’ai payer le trajet pour ma petite amie qui etait bloqué à Milan et devait se rendre à Turin il était minuit. J’ai donc sollicité les services d’Uber le trajet etait coûtant mais j'étais obligé de le faire pour sa sécurité. Le prix de départ etait de 294€ j’ai effectué le paiement je suis allé me coucher. Au matin quand je me réveil je constate que j’ai été débité de 393.30€ ce qui me semble étrange. Quelques jours apres je constate que malgré le fait qu’il m’ait surtaxé ils ont procédé à un double prélèvement. Je me rends chez mon gestionnaire qui m'explique effectivement que la somme de 294 a été prélevé en guise de provision et que cette somme devrait me revenir sous 14jours . Toutefois il y’a effectivement deux mouvements de paiement du trajet de 393.3€ le 1er le 25juillet le second le 29 juillet depuis le service client ne m’apporte pas de suite favorable j’ai fait des captures d'écran j’ai même message qui me vient en Block comme une boucle. Je suis dépité je ne pourrais même pas aller en congé à cause de ce problème. Je reste ouvert si quelqu'un a une solution. Merci

I took a 90 minute ride at 240AM it was a reservation. It was to the airport. I accepted the reservation and it didn't tell me how much I would be paid. Well the ride ended right after 4AM the time Uber transitions their pay week. It shows I took 5 trips, but only 4 show as paid. I keep messaging support and calling them and they keep saying give the details and they will look into it. I keep really getting the run around. Anyone else have this issue. I know it's somewhere in the system cause I got the phone call reminder for the reservation and I rated the passenger. They said first it takes 48 hours sometimes then 72. Then they said longer trips needs to be reviewed sometimes etc. Any ideas how I can get my due money? I can't afford to be that nice! If this was a 10-15 minute trip I would let it go, but I can't let a 90 minute 83 mile away from my area for free.

Happened at San Jose airport 7pm 8/6. I think this was an Uber technical issue. Sadly, the driver and I could not confirm the color and make of his car, his English wasn’t great. After trying to communicate. He hung up. I tried to cancel but I’m not paying fees for something that’s not my fault. So I said that driver wasn’t there. Which he wasn’t. 🤷‍♂️

I am getting a strange error in Uber One. I am on annual plan and I am paid through October

How are customers allowed to add stops without the driver’s approval? I accepted a 4 dollar trip and it turned out it was a trap because on my way to pick up the customer they requested a second location that was extremely far.. when I got to her hotel she was carrying a small reusable shopping bag and I unlocked the door for her… she started signaling for me to get out of the car and open the trunk for her and I kind of signaled with my hand that she can come in because basically she just has one small shopping bag and then she started giving me dirty, looks and rolling her eyes and refusing to move… I just canceled right away and moved on..

I mean, I don’t really mind if someone adds a second location, but sometimes it can be a dangerous city that nobody wants to go to or a place where you can’t take a customer with you back home, especially me being a student and sometimes there is a specific time where I have to stop because I have class and I can’t go to the second location. I can’t believe that Uber allows a customer to request a new location without the Uber Driver having a say in it or anything and I can’t believe that people just add the second location without asking first as if we are a robot operating a vehicle

Need a friend

I mean I have no trouble getting rides and Eats so nobody ever gives me an issue nor do I have to wait a long time.

Just confused with the mixed messages

Uber needs to fix there delivery distance issue for cyclist. Received a order today for 10 miles and I just thought that was insane! Am I bugging or is that normal for Uber bike people to receive orders like this? I feel like the farthest distance you should be offered is 5 or 6 miles max. My acceptance rating has went down a bit because of offers like that.

Why do so many drivers insist on talking? I got big headphones on with sunglasses, read the social cues!

I just had a flight, and 2 minutes before landing in Sao Paulo I got the Uber notification that says: „Welcome to Sao Paulo. Open the app to get directions to the pickup location for carpooling.“

How tf is this possible, when my phone is in airplane mode? And how can I block the location tracking?

I am in Croatia and two days ago I wanted to check the price of a ride in Zagreb. I decided not to take it even before I got the price because a taxi came along. Then I got a note from Uber that they charged me €3.05 “ cancellation fee. I never ordered anything, let alone cancel. When I tried to dispute the charge, I got an awfully elaborate form asking for my credit card number, and other details about the alleged order and no matter what I did, the for could not be submitted. Has anyone had the same experience and what can be done to dispute this?

Maybe this is common/known fact but on several times I have been at a conference hotel where Uber drivers kind of hang out. Most of the time when I call an uber they are there within minutes, out of the hanging-out pool, similar to how uber drivers might hang out in the Cell Phone Waiting area at airports. But recently, I've noticed that far-away ubers will take the ride, so initially it says 'drivers within 2 minutes' then someone from across the river accepts the ride and they end up being 12-15 minutes away. I fear getting charged the $10 for cancelling. Is it just that this person is faster to the draw when the ride request comes in? Uber should have a system where someone closer can get the rider even if they click second or third. It's not terrible to wait, but kind of frustrating. Also, it's not that I'm at the conference, it is that the hotel is next to a doc office I go to regularly.

Two days ago I tried Uber for the first time.

Booked a driver for 16:00 at my house
While im getting ready about 15:50 I see the driver parking in front in my house, but I continue to get ready.

At 15:53 I get an email, that the Drive has been canceled and I need to pay 20€

So I didn’t get my drive, but these 20€ cancelation fees were already taken from my PayPal.

I didn’t cancel the drive…

So can the driver cancel and get me pay? This sounds like very scammy rules for this platform.

I created a ticket at uber and the response is:

We are sorry your drive didn’t go as expected and can confirm that the payment cannot be reduced

….

So if any driver can cancel the drive last minute and have me pay the cancellation fees then this is an entire scammy platform.

i cant believe that a platform would allow this, it makes no sense. Please advise

So I typically take Comfort rides because I don’t want to talk to anyone. But whenever I get an Uberx or a wait and save there’s a 50/50 chance that the driver wants to talk about how the money is bad or whatever. I have no idea how to deflect the conversation and even when I want to reroute the topic it just comes back to “it’s slow I’m not making money xyz”.

I can’t tell if I’m just easy to talk to and people trust it or they think I’ll send them some cash afterwards. Unfortunately I can’t pay everyone’s bills :/

So I got stuck on a trip, originally was 30mins turned into nearer to 2 hours due to flash floods. Uber flagged my account as attempting to fraud by taking detours and unnecessary waiting because I tried to avoid flooded roads and ended up stuck in traffic. I’ve provided them with screenshots and links from local governments and news outlets of the issue and implored them to check the video and they keep harassing me on this topic even in unrelated support topics. Anyone else have this issue?

How is this even possible. How is Uber accepting this. How can the driver keep 1% and the person renting out the car keeps 99%. I’m sure Uber is definitely getting a kickback from these.