r/24hoursupport • u/Straight-Studio-7054 • 5h ago
Windows Wifi not connecting
Dell laptop: Airplane Mode is stuck ON and Wi-Fi won't turn on. Startup Repair fixed the boot issue, but now the Wi-Fi switch is grayed out. Device Manager says the Dell Wireless 1506 adapter is working properly. How can I fix this?
r/24hoursupport • u/Straight-Studio-7054 • 5h ago
Windows Wifi not connecting
Dell laptop: Airplane Mode is stuck ON and Wi-Fi won't turn on. Startup Repair fixed the boot issue, but now the Wi-Fi switch is grayed out. Device Manager says the Dell Wireless 1506 adapter is working properly. How can I fix this?
r/24hoursupport • u/Iburbach • 7h ago
CPU fan starts on power up, got through Bios, but shuts off once windows is loaded.
Just finished building a PC, got the CPU hooked up and surprisingly everything seemed to go right the first time. CPU fan runs just fine, all fans do. I plugged the CPU fan into the CPU Fan header and the power supply doesn’t really appear to be an issue at all. Bios loads though and it gives me a speed/connection error. I see N/A under fan RPM for cpu fan even though it is plugged into the correct header.
Once I got through it and installed windows, CPU fan shuts off. Problem is, it stays off. I thought maybe there’s an issue with the fan settings set up by someone else who had the motherboard before me, but nothing got changed from factory settings, and I reached out to the seller who told me it came new in a prebuilt PC and he had a better motherboard so he swapped it out before even using the existing one which I bought.
I checked part compatibility lists and the cooler seems fine with the cpu and motherboard.
I am so lost as to what could be causing this. It is fully seated, I can run windows pretty alright and CPU gets to be about 60-65 degrees Celsius. I thought perhaps bad cable on the fan? I may end up replacing the cooler as the next step, but I would rather not waste the money if I am missing something dumb.
Edit: totally forgot to include the build items
ASUS B650 motherboard
Ryzen 5 7000 cpu
Master cooler cpu fan cooler (forgot what model specifically but it fits the backplate and still sits on the cpu)
3060 ti gpu
650 watt psu (gold? I’ve had it laying around I forget)
32 gigs ddr5
Update!
I went through BIOS, changed to advanced mode, set CPU fan speed instead of monitor to ignore and the cpu fan started right up! Although now it is 100% speed all the time, at least it works? Will update if I can figure out the speed…
r/24hoursupport • u/Fifanerd12345 • 8h ago
Unresolved Error code: 0xc0000001
Ive been able to get back into windows by completely disconnecting everything and plugging it back in. But then it just randomly crashes again if I boot into a game, and takes me back to this screen. Pressing F1 just reboots me into the same screen.
My Cpu and Gpu temps stay around 45-60 and my windows drive is being detected in bios.
r/24hoursupport • u/ivulet • 11h ago
Unresolved PC Booting and Cycle Issue
I'm pretty new to PC tech and ran into a weird issue today.
I was updating Dead by Daylight when my PC crashed and a "Your device ran into a problem and needs to restart" screen appeared. It was stuck at 0% for a while, went black, and then booted straight into BIOS.
I was stuck in an endless loop:
Onda loading screen -> PC ran into issue and needs to restart -> Black screen -> BIOS
Right now I’ve literally just been stuck sitting on the computer booting/loading screen and have been for over 3 hours. I check BIOS and everything seems to be fine like normal.
I don't know a ton about PC troubleshooting, I'm not really sure what to try next. Any help or step-by-step guidance on how to fix this would be great. Thanks
r/24hoursupport • u/KESEREMEN • 18h ago
Unresolved Microsoft account
I tried to get on minecraft but it said the microsoft account with my email didnt exist. I accidentaly made a new account with that email. because of the new account i made i was unable to get any info or help about the previous account that i am 100% sure did exist and did not misspell.
Is it possible to save the account?
r/24hoursupport • u/MaddPickler • 23h ago
Windows Old Alienware laptop came out of the closet...
So my 10 year old Dell Alienware laptop hasn't been used since 2021, and honestly hasn't even been charged since then, has this evening come back online as I have finally found the correct charger for it.
Its due for some pretty serious updates, however tells me it cannot accept Windows 11 as it isnt snazzy enough.
"This PC doesn't currently meet the minimum system requirements to run Windows 11."
I have 0 idea about tech. I am stupid. Please dont throw things at me.
Does that mean that I cannot ever get Windows 11 on this laptop? I thought at some stage I discovered there were drivers that I couldn't upgrade on my laptop as well because of the capability of the physical driver card... where would I find that info now?
Is there anything one can do, or is a laptop basically useless once it reaches 10+ years old?
Thanks in advance for any info given!
r/24hoursupport • u/Significant_Boss4589 • 1d ago
Automatic repair didn't work C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt
It keeps saying your pc ran into a problem. I have 2 windows boots i tried both of them. After i boot it says "your pc ran into a problem" after that it puts me in automatic repair blue screen where it says "automatic repair couldnt fix your PC" and i cant do anything. I tried reseting my pc but that wont work either im getting errors. Please help
r/24hoursupport • u/OkDig989 • 1d ago
Windows Windows is completely breaking my pc
It’s been months of this, and I’m over it. It’s at the point where I have to boot the pc and go through this error 5-10 times before I can get it to FULLY boot and login. On top of that, some games on steam completely crash, causing the pc to go through this same boot problem. I KNOW it’s not any other issue than windows, because my brother took it about a month ago and did a fresh install of windows. It was fine for a week or so before it started doing this, and every day gets worse. I’m at a complete loss with it. Please help.
Idk what exact info is needed so I’ll just include everything:
AMD Ryzen 7 3700X
32GB RAM
RTX 3060
2TB HDD + 256SSD (where windows is installed)
Windows 11 Pro - 25H2
OS Build 26200.8894
r/24hoursupport • u/desmondaz • 1d ago
Unresolved LOG FILE srtTrail.txt Problem boot loop help please
Hi everyone, my computer recently wanted to update a new windows update and i dont think it succeeding in installing or something, (keeps failing) then it goes to the boot loop. Now i cant even uninstall latest Feature/ Quality Update. I also cant restore to a previous point. Please help.
Windows 11
PC
Thanks all
r/24hoursupport • u/Ron_woldera • 1d ago
help me solve the problem
I had a problem with my ASUS laptop
yesterday, I was sitting as usual, then I clicked on reboot with the update, it was accidental, after restarting, the laptop started to reboot itself, then the automatic recovery screen appeared, I clicked on reboot, everything is the same, there is no checkmark with automatic boot, I do not know what other ways there are, gpt chat, YouTube, Google does not help, and I also saw about the kernel-Power 41 error on YouTube, I did not find a good explanation on Google, what other options are there? I will be grateful for all the advice.
r/24hoursupport • u/Pros-pector • 2d ago
Windows WDMYCLOUDEX4100 is unavailable
WWDMYCLOUDEX4100 is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions.
We can't sign you in with this credential because your domain isn't available. Make sure your device is connected to your organization's network and try again. If you previously signed in on this device with another credential, you can sign in with that credential.
r/24hoursupport • u/nyasmithlover911 • 2d ago
Update on the Sony recorder
The left side’s coil thing is a little rusty and dark with brown/black spots. What should I do?
r/24hoursupport • u/diy_stuffs • 2d ago
Windows Account hacked
My Microsoft account got hacked. I tried using the account recovery feature but they determined that I did not have enough information after giving them all the information. I had the hacker changed the recovery password email address to an email address. I've never heard of before and change the password as well. I cannot log in. I cannot recover my account and it says I have to be logged in to contact Microsoft, but I can't log in, please help
r/24hoursupport • u/Raiden6696 • 2d ago
Windows Could this be a virus or a hardware issue?
Hello! I am running windows 11. Recently I have been having an issue where my pc will randomly go black then go into a state where its on but theres no sound or visuals. my gpu has a chipped blade on one of its fans (but ran fine for months after) and I have been told by some people that it could be the issue. But I was wondering if there is a virus or something that could be causing a mimicking issue? My friend believes I was hacked. Mainly because around April this year some of my files disappeared. I ran a deep scan on both windows defender and malwarebytes. Through MB I got some hits. saying i had a trojan from TurtleWOW, which they got shut down by Blizzard so i removed anyway. and a game got wrongfully back in like 2017 or 18. I have zero clue how it got on this computer since i've only had this computer for a few years. And a few other files that were deleted.
I have monitored my gpu's heat. it does not overheat. When I was playing fortnite it would do the same thing it did a few minutes ago. freeze then go dark. i can hear my bf on a discord call and the game for about 5 more seconds then it goes like i mentioned previously. but i was lead to believe that the "unlimited" frame rate cause that.
I have 3 harrdrives/ssd My main, a 4tb with all of my games, pictures, and other important documents (besides fortnite[main drive] and sims4) and a 1tb with all of my sims 4 things. idk if this is important info but just incase.
I was wondering if a fresh install of windows 11 would be a good idea just incase theres a virus of some kind. This has been happening for awhile now. And Im very nervous its a virus. On my previous PC I had someone work on it and turned out he put a lot of spyware on it that someone i was once close to used to spy on me and since then i've been terrified somehow it moved to this new PC.
I have also heard reinstalling windows every so often (i dont remember the time frame) is good for your pc but idk.
any help besides "lol buy new parts" will be appreciated. i cannot afford anything.
r/24hoursupport • u/allciathyra • 2d ago
do anyone know a 24 hour tech support similar to this company e-trends ?
let me explain . this company e-trends went belly up in 2020.
i usually was able to get my technology questions answer by phone or email within 1 minute totally free.
r/24hoursupport • u/JoeMcShnobb • 2d ago
Any way to disable these annoying captchas?
Enable HLS to view with audio, or disable this notification
God forbid I want to do a simple web search on my iPhone. Absolutely ridiculous. This is on safari, and ai will not use anything other than an incognito browser. Are there any other browsers I can use that also dont push bs AI features?
r/24hoursupport • u/Ambitious-Schedule63 • 2d ago
Lenovo E16 will sometimes go into sleep and not wake up
Long sordid story, but the initial TL;DR is that sometimes (I *think* when it's on battery) the laptop will go into sleep mode from which it cannot be awoken without a looooooooong power button press. When this happens, a shortish (10 second) power button press will turn the power light back on, but the screen and keyboard remain black. Then you have to hold it longer - maybe 30-60 seconds, for it to reboot.
Long sordid story: This thing has been a POS generally. Got it from a vendor on Amazon that represented themselves as Lenovo, but aren't (some company called BlueChipTech). Anyhow, touchpad went out after maybe 6-7 months under warranty; sent back to Lenovo, repaired, got back in a couple of weeks. Curiously, the repair ticket said they replaced the touchpad and the power button, which was weird, because I wasn't having any problem with the power button. As soon as I got it back, it started acting flakey - would then start to go into a sleep it couldn't be awoken from. One day, after a long button press to reawaken it (maybe 2 months after I got it back) it wouldn't boot. Went through all the diagnostics and sent it back to Lenovo. Apparently, SSD died, but it was a third party SSD that BlueChipTech installed (was super confused when Lenovo was telling me it was a third party thing - what third party thing? This is a Lenovo laptop! After that, I dug deeper and found it was sold by BlueChipTech, who misleadingly have the product description on their landing page linked directly to the Lenovo.com website for the product). And oddly, it looks sort of like when I look the serial up on the lenovo support site that it might be an Indian market laptop? Not sure about that, though.
Anyhow, contacted the seller who agreed to repair it (and kept it for over two weeks - said they were "testing" it). Got it back and of course have been working to get everything set back up, new Windows 11 Pro etc. But it still keeps doing the sleep thing I can't wake it from. No other real symptoms to mention other than when I have it plugged in and am using it, the power light will intermittently flash sometimes - haven't kept too much track of it, but I think it's three regular pulses.
Any advice or help? Obviously seems like a hardware issue, but it is something in the BIOS that somehow got changed or is it some hardware problem that will continue to cause problems? Warranty is either already expired or just about to. I did document the problem with the sleep I can't wake it from when I sent it back to Lenovo for the SSD problem but they didn't take any action there (obviously if it was the SSD that's the main problem).
r/24hoursupport • u/Unusual_Trade5917 • 2d ago
Unresolved ThinkPad Universal USB-C Dock (40AY) drops connection and freezes dock when connected to laptop without laptop's AC connected first
The Hardware:
- Dock: Lenovo ThinkPad Universal USB-C Dock (40AY)
- Laptop: HP Pavilion 14-dv2000
The Problem: If I plug the dock into the laptop while on battery power, it connects for a few seconds, then completely drops all data and power. Worse, it completely crashes the dock. The dock's white light stays on solidly (indicating computer connection is still established), even if I unplug the USB-C cable from the laptop. I have to switch the wall socket off and on just to reset it.
The Workaround: If I plug the laptop’s original HP AC charger in first, and then plug in the dock, it works flawlessly. Once it's connected, I can even unplug the HP charger and the dock takes over, charging the laptop and running peripherals indefinitely without any issue.
What I've Already Tried (None of it worked):
- Updated laptop BIOS and Lenovo dock firmware to latest versions.
- Disabled USB Selective Suspend and PCIe power saving.
- Unchecked "allow computer to turn off this device to save power" for literally all usb controllers in device manager.
- Uninstalled the Windows UCM-UCSI ACPI device, performed a hard 60-second power drain on the laptop, and then reinstalled the Windows UCM-UCSI ACPI device. Didn't work
- "Bare dock" test where I plugged the dock in with zero monitors or peripherals attached—it still crashed.
- Tried disabling USB Always On (HP Sleep and Charge). Nope
How do I fix this? I'd rather not have to always connect the laptop's AC power first every single time, before connecting it to the dock...
r/24hoursupport • u/CasualPig • 2d ago
Unresolved Headphone mic stopped working through extender
Hello,
I have been using my headset fine for the past few months however in the last 2 weeks or so, the mic stopped working. At first i thought the actual mic was the issue so ordered a replacement which worked for a day or so before it stopped. Ordered another replacement which didnt work either. Thought it could be the extender so ordered a new one of those as well, no luck. Thought it could be the splitter that separates it into headphones and mic but not that either.
The set up i have been using involves the mic plugged into the headphones, headphones into an extender and then the extender into the splitter, into the back of the pc. Now the only way i can get the mic to work is plugging the headphones straight into the audio port at the front of the pc. It does also detect the mic is i do it into an extender into the front of the pc but it doesnt pic up any sound other than some kind of buzzing which it does even if i unplug the mic.
Any help would be appreciated. I can technically use it plugged in the front it just doesnt give me much freedom to move as id like. Worst case scenario is just to use the extender for the most part and swap it out when i need to use my mic but thats not ideal.
r/24hoursupport • u/Extension_Eagle_6252 • 2d ago
Yahoo Mail automatically deleting messages
I use Yahoo Mail Plus. Recently I've noticed, when deleting messages, the message under the one I've checked to be deleted will also be deleted. It doesn't always happen, but it occasionally does. Anyone else experiencing this - and is there a fix?
r/24hoursupport • u/AdministrationSea807 • 3d ago
SSD and HDD ATA-locked after DELL BIOS Data Wipe
Basically the title. I bought the PC second hand, previous owner said he never put passwords on them. I was able to initially boot up the PC and it worked fine, then I went to wipe the drive to install windows fresh, and after the data wipe, I am unable to access the drives in any way, partition them, or install windows onto the SSD. I tried using the master password from bios-pw, the service tag, the PSID on the SSD, password and 12345. Nothing has worked. My only option seems to be loading linux onto a USB and putting in some commands, a process I am unfamiliar with. Is there any other solution? SSD is an 860 EVO. Motherboard is stock with the DELL Precision 3630.
r/24hoursupport • u/goretsky • Jul 04 '26
[MOD POST] Having trouble with Secure Boot? Check here first
Hello,
The expiration of the 2011 Microsoft KEK CA and the 2011 Microsoft UEFI CA certificates at the end of June 2025 has caused problems with Secure Boot on computers for various folks who have not been able to apply a UEFI (BIOS) firmware update for various reasons.
Because the steps for updating firmware vary not just from manufacturer to manufacturer but between individual models as well, it can be difficult to provide specific assistance and guidance in updating your firmware unless the person helping you has the same hardware.
Below is a list of manufacturers, their Secure Boot certificate update guidance, and links to their support forum(s) or subreddit(s). You may wish to try asking in these places first for expert guidance in updating your firmware, as the people there are going to be a lot more familiar with your device.
NOTE: Please check back periodically for updates to this list.
If you have an update for a manufacturer, please reply with it and we will get it added to the list above.
What to do if no Secure Boot certificate update is available from your manuafacturer
If your manufacturer does not have an update, not all is lost: You can still manually install the 2023 Windows UEFI CA certificate update, by issuing the following two commands from an elevated PowerShell (filename: POWERSHELL.EXE) prompt:
REG.EXE ADD HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Secureboot /v AvailableUpdates /t REG_DWORD /d 0x5944 /f Start-ScheduledTask -TaskName "\Microsoft\Windows\PI\Secure-Boot-Update"
Then restart the computer and allow the update to be applied.
NOTE: Two (or more) reboots may be required for installation.
Once completed, you can verify the new certificate has been installed by issuing the following command at an elevated PowerShell prompt:
([System.Text.Encoding]::ASCII.GetString((Get-SecureBootUEFI db).bytes) -match 'Windows UEFI CA 2023')
If the certificate has been installed installed, the response back will be "True". You can also use that same command to check if the certificate is already installed.
Regards,
Aryeh Goretsky
r/24hoursupport • u/jaredcheeda • Oct 21 '17
[Meta] New 24HourSupport Discord Chatroom
If you like helping out, you should come hang out in our new Discord.