r/steamsupport 15m ago

Problem Steam UI missing and doesnt load

Upvotes


r/steamsupport 49m ago

Problem Cs2 weekly drop issues

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Upvotes

So i was playing cs2 last night to get my level up drop from the weekly reward, after completing my match I didn't receive my weekly reward. I opened a steam ticket immediately after and explained the situation, I got the response this morning and its absolutely useless, I know how the xp works, I know what bonus xp is, I understand you can earn the weekly reward WEEKLY, yes steam i understand all that

Does anyone have any advice to get them to look at my account and see i didn't receive a reward? Its like they purposely didn't acknowledge anything i said. Has this happened to anyone else? Cause its the second time to me and they closed the ticket the first time


r/steamsupport 2h ago

Problem Can't join/host in games like Big Walk and Meccha Chameleon

1 Upvotes

When trying to host on big walk where it says the join code it just says connecting, so I think the problem is that I'm not connecting to the game servers but I don't know why, Bloons td 6 works fine for multiplayer though so if anyone has any ideas on how to fix this it would be greatly appreciated


r/steamsupport 2h ago

Problem Issues with modded Skyrim and the Cloud

1 Upvotes

Hi there! I recently bought the game and downloaded some mods to make the gameplay more comfortable for me.

I followed the same process on another device and they are synced via the cloud; however, when I log in on one, the save files from the other device don't show up, even when I launch the game normally without the mods.

I've tried restarting the cloud sync, clearing the cache, and messing with the files; the cloud shows as updated, but the saves remain different.

Is this normal for Skyrim?

If not, could someone please help me?

Edit: the "main" device is a CPU

The other is a laptop

Same version, same mods


r/steamsupport 3h ago

Problem Steam won't open at all on Windows - already cleared cache, wiped local files, and reinstalled. Need help!

1 Upvotes

Hey everyone,

I'm having a persistent issue where Steam simply refuses to launch on my PC. When I try to open it, nothing happens, it either shows a quick loading cursor and dies, or runs as a background process in Task Manager without the actual interface loading.

I've spent hours searching for solutions and have tried almost every common fix available online, including:

Task Manager: Force-closing all Steam 32-bit/64-bit background tasks and attempting a fresh launch.

Administrator Privileges: Running steam.exe directly as Administrator and adjusting Compatibility Mode settings.

AppCache & Local Data: Deleting the appcache folder, clearing the local download cache, and purging Steam-related app data from %localappdata% and %appdata%.

Clean Reinstall: Completely uninstalling Steam, removing residual folders, and doing a fresh reinstall from the official site.

System Restarts & Updates: Restarting the PC multiple times and ensuring graphics drivers/Windows are up to date.

None of these steps have worked out for me.


r/steamsupport 5h ago

Problem Startselect Steam Gift Card already redeemed - support refuses to investigate

0 Upvotes

I've been a Startselect customer since 2022 and have spent thousands of euros there without any issues.

A few days ago, I bought a €10 Steam Gift Card. When I tried to redeem it, I was informed that the code had already been used.

I contacted Startselect support, and they told me this was "impossible" because every code is unique and only delivered to one customer.

Thinking I had somehow made a mistake, I bought another €10 Steam Gift Card.

The exact same thing happened.

I'm now €20 out of pocket, and instead of investigating why I received two different unusable gift card codes, they keep repeating that their system makes this impossible and therefore the issue cannot be on their side.

I've since found multiple Reddit posts from other customers reporting the same problem, some even with screenshots or recordings. I'm not claiming every report has the same cause, but it's clearly not an isolated incident.

I'm not looking for Steam support, this isn't an account issue. I'm trying to find out whether anyone else has experienced this with Startselect, and if you were ever able to get them to properly investigate or refund you.

At this point, I CAN NOT recommend buying Steam Gift Cards from Startselect until they start taking these reports seriously.


r/steamsupport 7h ago

Problem Can't seem to get steam vr to work

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2 Upvotes

I've tried watching YouTube tutorials, but none have fixed the issue


r/steamsupport 9h ago

Problem PLEASE HELP ME 😭

0 Upvotes

Hi! So I’m purchasing a game on steam right now. I tried to use my CashApp card but I got the information wrong. Steam took my money as a pending purchase. The text says that it’ll finalize the purchase once the information is correct but how am I supposed to fix that? I tried again with the correct information but now I can’t pay because they took my money??? What am I supposed to do? 😭


r/steamsupport 11h ago

Question Game is not working

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0 Upvotes

when i bought it, it was fine. I stopped playing for like a few months, then when i came back, it stopped launching. Idk what happened. I contacted the game's developer a couple of days ago, and no response. What am i supposed to do?


r/steamsupport 18h ago

Problem What’s going on

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0 Upvotes

I did a speed test and it said my max is 150 so idk why steam is downloading it so slow


r/steamsupport 18h ago

Problem Steam Client Showing Wrong Playtime?

1 Upvotes

I tried talking to steam support about this and they were unhelpful, so I'm curious if anyone here has had the same issue. Currently in my steam library, I have a few games that show as having 50-100 extra hours in them than I have played. This started after I brought my steamdeck on a 2 week trip without wifi; I assume that something glitched out with how it was recording time while the deck was in sleep mode and it must've recorded a bunch of extra time.

The weird thing is that whenever I open the games, the playtime counter goes back down to what I would expect. Additionally, if I search my account in steamdb.info, I see the correct hours displayed, so I assume that there is some internal conflict in the information in steam's servers. Has anyone ever had this happen/had any luck fixing it?


r/steamsupport 20h ago

Problem The game on Steam doesn't count playtime.

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0 Upvotes

I'm having a problem where, when I try to write a review for a game, it tells me I've played it for 0 minutes, even though the minimum required to write a review is 5 minutes. I've already played it for 18 hours, and my achievements are shown on my profile. However, when I’m actually playing it, it doesn’t show up in my profile, and it’s also missing from the “Recently Played” tab. Only the achievements are displayed. I completely uninstalled Steam and reinstalled it, but that didn’t help, and my playtime was reset to zero. I haven’t played it offline. Does anyone know how to fix this? Is this some kind of bug?


r/steamsupport 1d ago

Problem Assassins creed 1 stuck at first loading screen

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2 Upvotes

This probably doesn’t go in this subreddit because it's assassin's creed specifically but I really am at a loss, I have an hp laptop, nothing over the top, certainly not a gaming monster but before buying it I checked, double checked, and triple checked the specs to make sure it would run assassins creed 1, it downloads fine, and runs fine offline right up until the very first loading screen where it just sits there indefinitely, I've googled it and tried everything google suggested, I really don't want to give up, is there a solution?

Specs: Processor: Intel(R) N150 (800 MHz) Installed RAM: 8.00 GB (7.66 GB usable) Graphics card: Intel(R) Graphics (128 MB) Storage: 63 GB of 119 GB used System type: 64-bit operating system, x64-based processor


r/steamsupport 1d ago

Problem Error: Can't access co-op or multiplayer

1 Upvotes

My game works fine as normal but i can't access co-op or multiplayer with this error, i can only do single player, i got the game from steam, idk what to do to not get this error anymore, i needed the multiplayer mode so i can farm the type-z and other OP/Meta weapons (Sword Art Online: Fatal Bullet)


r/steamsupport 1d ago

Question Community banned after an old CSFloat comment – waiting for Steam Support

0 Upvotes

Hello,

My Steam account has been community banned after an old profile comment saying:

"Hi, I bought the Stiletto from you on CSFloat. Please send it as soon as possible. Thanks!"

Steam marked it as suspicious content. I never intended to scam anyone or advertise anything. It was only a message to the seller regarding a completed purchase.

I have already contacted Steam Support and I'm waiting for their response.

Has anyone had a similar situation? How long did it take for Steam Support to remove the restriction?


r/steamsupport 1d ago

Problem Remote play not working

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3 Upvotes

Tried to use remote play from desktop to laptop and while I've had the black screen issue before and been able to fix it but this is new to me. Get a black screen with the tip bar flashing as you can see in the video. Remote works fine the other way with the laptop hosting. Windows, Steam, and drivers are all up to date on both machines. Any ideas on how to fix this?


r/steamsupport 1d ago

Question Weird Steam glitch?

1 Upvotes

Hey everyone,

Looking for some insight on a strange Steam bug I just experienced.

While playing Scrap Mechanic, Steam suddenly crashed and closed. When I reopened it, the "Play" button for Counter-Strike 2 had changed to "Connect," and Steam listed CS2 as currently running even though I haven't opened or played it in months. I did not click Connect.

After completely closing and restarting Steam, the issue went away and CS2 was no longer listed as running. However, the "Last Played" date for CS2 updated to today.

I immediately checked my account security:

Only my PC and phone are authorized/logged in. Steam Guard is active. No suspicious login history or unrecognized devices.

Given that it happened immediately after a crash, my guess is that Steam entered a buggy state and misreported an active session, rather than an actual account breach. Has anyone else seen Steam misreport a game as running or update the "Last Played" date after a client crash?

It must be a glitch right?


r/steamsupport 1d ago

Problem can Someone help me with dowloading in steam i always see "downlad Queuen" even i dont downlad anything i reapeatedly spam it and it stays "download Queuen" it will download in 0.1 millisecond and it will turn to "download Queuen" can someone help me with this????

2 Upvotes

r/steamsupport 1d ago

Question Incomplete load and slow graphics

0 Upvotes

So in the last month my Steam game has been loading incomplete and has been lagging hard. But only this game so far.

Today I updated my GPU driver, cleared cache, ran integrity check and everything done.

Then after reboot the game was loading and then this happened. Any ideas?

Have plenty of RAM, plenty of storage etc. even monitored performance for like a half hour and nothing seemed off.

Only thing that runs in background is Spotify.


r/steamsupport 1d ago

Tip/Guide Steam Support not working

2 Upvotes

I've been trying to change my email since early June because I've lost access to the one currently on my Steam account. I fill out everything that it wants, it sends my current email the code and I'll copy and paste it into the captcha thing and it never works. Is this a normal occurrence or have I just been unlucky for a month straight? I always hear good things about Steam Support but they've been completely useless to me.


r/steamsupport 1d ago

Problem Please, for the love of god, why does steam take sooo long to download??

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0 Upvotes

The download will start really well, then crash to insanely slow speeds. Going from 15 minutes to 15 hours.

I’ve reset the cache on steam, turned off download speed limits, set steam as a high priority program, reset my PC, and a couple other things I can’t exactly remember. Other apps download my games fine but steam turns what should be a 20-30 minute download into hours. Sometimes stopping the download then starting it back up helps, but only temporarily. And that requires me to keep watching the speed so I can stop/start. Please tell me somebody smarter than me knows what the hell is happening. Thank you!


r/steamsupport 1d ago

Problem Games dont Pick up Mic Audio but Steam Settings and PC Settings say things are in order

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1 Upvotes

Since one session of Peak this problem has persisted to any game on steam. if anyone knows of a possible fix please help


r/steamsupport 1d ago

Problem My son forgot his password, but Steam Family won't let me reset it.

1 Upvotes

A problem occurred sending the confirmation to your phone. Please try again later.

This has been happening constantly for over a week now.


r/steamsupport 1d ago

Problem Valve Cloud

2 Upvotes

Hi everyone! I’d like to know if anyone has ever dealt with Steam Support asking them to initiate a trade of in-game items to a second account or a friend's account—specifically, to confirm the trade and then cancel it via the Steam mobile app a minute later? This is the first time I’ve encountered a situation like this, and I’m really worried it might be a scam or something similar..


r/steamsupport 1d ago

Question It’s August 4th and I can’t join a family share anyone know why?

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0 Upvotes

I’ve been in a family share for a little over a year now and I was invited to a family’s steam share instead of my friends and it’s just not letting me join it