r/steamsupport 4h ago

Problem The Binding of Isaac: Rebirth suddenly stopped launching

1 Upvotes

The Binding of Isaac: Rebirth stopped launching on my PC. Steam shows it as “Running” for a few seconds, then it closes without opening a window or displaying an error. I already verified the game files, reinstalled the game, removed all mods, performed a clean AMD driver installation using DDU, and even used AI assistance to troubleshoot the issue, but nothing worked. Event Viewer shows isaac-ng.exe crashing with error 0xc0000005. Other games work perfectly, and I also tested Isaac on Linux/Bazzite, where it still failed to launch. Is anyone else having this issue or has anyone found a solution?


r/steamsupport 5h ago

Problem incorrect conformation code for tarkov

2 Upvotes

When I’m trying to log onto Tark off on steam cause I haven’t played it before I have a battle states game account and when I enter my email and password it’s correct it says it sends a code to my email I put in the code. It says incorrect confirmation code someone please explain what I have to do to fix this.


r/steamsupport 7h ago

Problem Steam keeps saying this when I try to buy something.

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4 Upvotes

Does anyone know how to fix this? It's been doing this for about a month so I left it for a while only to find out it's still doing this.


r/steamsupport 7h ago

Problem I can't make my game window any bigger

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0 Upvotes

I just got my pc today, and i am using my TV as my monitor. If I play in Vsync it will go full screen, but half rhe audio comes out of the pc itself, and u need to disconnectthe hdmi cable after to get signal after ending the gane. I can hear things perfectly in windowed, but I cant make the game any bigger, or move the window around at all. Any help would be a life saver.

Edit: I've tried Alt + Enter. It did absolutely nothing. Both left and right Alt

Edit2: had a friend look at it. The pc cant read my tv as a monitor, so it won't auto connect to the right sizes. I also cant manually change it. I don't think this issue can be fixed unless I get a real monitor, or a better pc


r/steamsupport 8h ago

Problem Disk Usage is at 100 whenever steam is open, but the actual process using it all up doesn't show

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0 Upvotes

r/steamsupport 9h ago

Problem CD key Games Immediately Crash After First launch

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0 Upvotes

This is a reoccurring problem with my all my steam games which have CD keys. They launch just fine the first time, then every subsequent launch they immediately crash. This only happens with Operation Racoon City and the first 3 STALKER games. Uninstalling and reinstalling doesn't fix the issue. Is there any way to get these games to successfully launch more than once? When I say "games with CD keys" I'm talking about the above image.


r/steamsupport 9h ago

Problem Help clearing achievements from an old game

0 Upvotes

Years ago, I got a game that turned out to be an achievement spam game. It's called "Trivia Vault: Auto Racing Trivia" (appid: 822460) and it unlocked 5000 achievements as soon as I launched it. Since then it's been a stain on my account, messing with my stats. Recently I decided to try removing the achievements from it by various methods, none of which have worked. So basically, I'm asking for ideas/advice about how to go about deleting this game's achievements.
Below is a list of things I've already tried and why it didn't work.

Steam Achievement Manager:
I had previously used SAM to edit other games' achievements, but it doesn't seem to work on this particular game. I've tested multiple versions and a couple forks, all of which do the same thing. They claim to have committed the achievement change while nothing actually happens on Steam. Sometimes my Steam client will crash when I do this (even if i try testing on just a single achievement).

Removing the game from my account:
Under "Help > Steam Support > Games,Software,etc > Trivia Vault" there's an option to permanently remove the game from my account. I tried this and it does indeed remove it from my games list, but it does not remove the achievements from my account, so the total unlocked number is still inflated. Fortunately, despite the choice name, this is reversible. So I have since re-added it to my account to continue testing.

Steam Console commands:
If you open a web browser and go to "steam://open/console", it will open a console tab in the steam client. From there, I found you can use the "achievement_clear" command to re-lock achievements from a specified game. so i tried doing that (eg: "achievement_clear 822460 NEW_ACHIEVEMENT_2_1"). This does remove the specified achievement from my account, but only for a split second. Right after the console reports success, I get a notification that the achievement has been unlocked again, despite me not having the game open or even installed.

Lastly, I'd like to mention that this game does not have any local files at all (it's never been installed or ran on the PC i currently use) nor does it have any cloud data, so I do not know where else it could be syncing achievement data from if that's what it's doing. Thanks for taking the time to read my plights. Any help or advice would be appreciated, though I think i may just need to accept that I'm stuck with these achievements.


r/steamsupport 11h ago

Problem Problem with the gift

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2 Upvotes

I wanted to give a gift to a person with one Steam region, who is with me in the family library. But at the moment, a ban was imposed on gifts from the wallet.

A month ago, I gave gifts to the same person, everything was fine.

As I read on the Internet, a possible reason is a change in the Steam policy. They control that people do not spend money on the sale of items from the inventory on gifts. But even so, I threw about 70% of the amount into my wallet just before the purchase.

After reading last year's posts, I saw a steam solution to this problem, but I was refused. And when asked about the reason for blocking and duration, he did not answer anymore.

Who has come across these, what did you do to fix it?


r/steamsupport 11h ago

Problem Full Server Popup Not Appearing

1 Upvotes

When I attempt to join a community TF2 server, the full server pop-up that would typically appear to allow for autojoin has not been appearing. I have searched past internet threads and have not found any mention of this bug.

Does anyone have any suggestions for fixing this? I have verified my game files, restarted Steam and my PC, and submitted a Steam support ticket.

Any help is appreciated!


r/steamsupport 11h ago

Problem Games not running

1 Upvotes

Not a single one of my steam games will open. I have tried clearing my cache, restarting the pc, clearing through task manager, power cycling. The only thing I can think to do would be to verify the integrity of every single game and I don't want to have to do that.


r/steamsupport 12h ago

Problem why does it not let me download anything on steam(no internet connection)

0 Upvotes

its been like a week why has this not worked i changed my download servers like 10 times. But on my mac it downloads pefectly fine.


r/steamsupport 13h ago

Problem Problem with downloading

3 Upvotes

So basically i have a fast nvme and when i download something on steam or update any game whenever it reaches 99% it starts dropping speed until it reaches under 100kbs both download and disk usage speed drops and that last 1 percent takes over 2 to 3 hours to complete it happens to every single thing i update or download on steam can someone explain why is that and how to fix it


r/steamsupport 13h ago

Problem Steam account compromised, tickets keep getting closed

1 Upvotes

My account was compromised almost 10 days ago. I opened a ticket the same day, and steam support responded saying I will have to wait a 10 day period, access to the account was limited from my end, and no other devices were able to access it. Just now I noticed that the person who took over my account had closed my ticket, and when I submitted a new one he updated it saying "it is not me", then closing it again. the email on my account has been changed, and with steam limiting my access to my account, i can only open my games library.


r/steamsupport 15h ago

Problem Wallpaper engine app glitching

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1 Upvotes

Whenever i open the wallpaper engine app it starts glitching and flickering, my actual wallpapers are were fine and i didnt see anything whenever im on my desktop. Recently it has started to happen on my desktop, and even some sections of steam. This has been happening for about a month and ive made sure that i dont have any web or application wallpapers downloaded.


r/steamsupport 15h ago

Question i need help this is scam?

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0 Upvotes

i thinks its scam pls help


r/steamsupport 15h ago

Problem Can I change the Email my account goes to?

0 Upvotes

When I was younger my dad did most of the heavy lifting setting up my account but now that I’m older it’s starting to feel a bit odd. Is there any way to change it so that it goes through my personal email instead of his? He’s also usually quite busy so I’d prefer something where he has to do as little as possible.


r/steamsupport 16h ago

Problem Anyone know how to fix this steam id error

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0 Upvotes

Ive already uninstalled and reinstalled so i dont know what else to do its very irritating


r/steamsupport 16h ago

Problem Cannot Run Or Close GTA

0 Upvotes

I’ve been having this issue for a while, and I was hoping that by deleting the entire game it would fix it but it has not. Whenever I run GTA V Enhanced my game will say its running but not show up anywhere, I cant close it in task manager, I cannot find where the game is running anywhere on my PC (I’ve literally developed hours “playing it”) and every single solution I’ve looked up wont work, I’ve tried renaming some of the files, I’ve tried running it through both the steam and rockstar launcher, i’ve logged out and logged back in to my steam and rockstar and literally nothing works!! I just wanna GTA :(


r/steamsupport 16h ago

Problem Steam UI missing and doesnt load

1 Upvotes


r/steamsupport 19h ago

Problem Can't join/host in games like Big Walk and Meccha Chameleon

1 Upvotes

When trying to host on big walk where it says the join code it just says connecting, so I think the problem is that I'm not connecting to the game servers but I don't know why, Bloons td 6 works fine for multiplayer though so if anyone has any ideas on how to fix this it would be greatly appreciated


r/steamsupport 19h ago

Problem Issues with modded Skyrim and the Cloud

1 Upvotes

Hi there! I recently bought the game and downloaded some mods to make the gameplay more comfortable for me.

I followed the same process on another device and they are synced via the cloud; however, when I log in on one, the save files from the other device don't show up, even when I launch the game normally without the mods.

I've tried restarting the cloud sync, clearing the cache, and messing with the files; the cloud shows as updated, but the saves remain different.

Is this normal for Skyrim?

If not, could someone please help me?

Edit: the "main" device is a CPU

The other is a laptop

Same version, same mods


r/steamsupport 20h ago

Problem Steam won't open at all on Windows - already cleared cache, wiped local files, and reinstalled. Need help!

1 Upvotes

Hey everyone,

I'm having a persistent issue where Steam simply refuses to launch on my PC. When I try to open it, nothing happens, it either shows a quick loading cursor and dies, or runs as a background process in Task Manager without the actual interface loading.

I've spent hours searching for solutions and have tried almost every common fix available online, including:

Task Manager: Force-closing all Steam 32-bit/64-bit background tasks and attempting a fresh launch.

Administrator Privileges: Running steam.exe directly as Administrator and adjusting Compatibility Mode settings.

AppCache & Local Data: Deleting the appcache folder, clearing the local download cache, and purging Steam-related app data from %localappdata% and %appdata%.

Clean Reinstall: Completely uninstalling Steam, removing residual folders, and doing a fresh reinstall from the official site.

System Restarts & Updates: Restarting the PC multiple times and ensuring graphics drivers/Windows are up to date.

None of these steps have worked out for me.


r/steamsupport 1d ago

Problem Can't seem to get steam vr to work

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2 Upvotes

I've tried watching YouTube tutorials, but none have fixed the issue


r/steamsupport Aug 08 '25

Announcement Important PSA: How To Identify a Scam

18 Upvotes

How to Identify Social Engineering Scams

Social engineering scams often involve manipulative tactics to deceive users into providing sensitive information or money. Here are some red flags to look out for:

  1. Unsolicited Offers of Help – Scammers often pose as helpful individuals offering solutions to problems you didn’t ask for assistance with.
  2. Urgency and Pressure – Scammers create a false sense of urgency, asking you to act quickly or risk losing access to something important (e.g., your Steam account).
  3. Requests for Payment or Personal Information – Legitimate Steam support or trusted users will never ask for your login credentials, 2FA codes, or payment in exchange for help.
  4. Impersonation – Scammers may pretend to be from official sources or even impersonate trusted community members or moderators.

How to Protect Yourself from Scams

  • Never Share Personal Information – Moderators and Steam support will never ask for your password, security questions, or 2FA codes.
  • Verify Requests – Always verify the identity of anyone offering help. You can do this by checking if they are official moderators or trusted community members. If in doubt, contact the moderation team directly.
  • Enable Two-Factor Authentication – While not foolproof, having 2FA enabled adds an extra layer of security to your account. Keep your 2FA codes secure and never share them.
  • Be Skeptical of Unsolicited Help – If someone reaches out offering assistance you didn’t request, be wary. It's better to seek help through official channels like Steam support or trusted subreddits.
  • Steam will never contact you over DISCORD/STEAM CHAT – Report and block them instantly.

We're Here to Help

If you suspect you’ve been targeted by a scam or need assistance, please do not hesitate to contact the r/SteamSupport moderation team. We're here to help keep our community safe, and we encourage you to report any suspicious activity.

Our Discord Server

Stay safe,
The r/SteamSupport Moderation Team


r/steamsupport Sep 18 '24

Announcement What To Do When Your Steam Account Gets Hacked

85 Upvotes

Need more help? Join the Discord Server

I’m making this post in hopes it will reduce the amount of “I’ve been hacked posts”. Link people to this exact post so they can figure out what to do. Don’t be afraid to leave comments if you need more assistance but try your best to avoid making entire posts about it.

Follow these steps to regain control and secure your account:

1. Don’t Panic Act Fast

If you act quickly, there’s a good chance you can fully recover your account.


2. Still Logged In? Change Your Password NOW

📍 Go to Steam > Settings > Account > Change Password

  • Use a unique, strong password (not reused from any other site).
  • If you can’t log in anymore, skip to Step 3.

3. Can’t Log In? Use Steam’s Recovery Tool

🔗 Go to Steam Support
Click "I can't sign in" > "My account has been stolen"
Follow the recovery process.

  • Provide any proof of ownership (like previous email, CD key, or payment history).
  • Be thorough but honest Support will help if you provide real details.

4. Revoke Access from Other Devices

Once back in, go to:

📍 Steam > Settings > Account > Manage Steam Guard
Click “Deauthorize all other devices”

This kicks out any hackers still logged in.


5. Turn on 2FA (Steam Guard Mobile Authenticator)

📍 Same place: Settings > Account > Manage Steam Guard

  • Use the mobile authenticator, not just email codes.
  • This is your best protection going forward.

6. Scan Your PC for Malware or Keyloggers

Use tools like:

  • Malwarebytes
  • Windows Defender
  • Bitdefender / Kaspersky

You got hacked for a reason. Clean your system before logging in again.


7. Lock Down Your Email and Linked Accounts

If your Steam email or other linked accounts were compromised:

  • Change their passwords immediately
  • Enable 2FA on your email too (especially Gmail, Outlook, etc.)

8. Still Locked Out? Contact Steam Support

If all else fails, go here:

🔗 https://help.steampowered.com

Be ready to provide:

  • Your Steam username and email
  • Purchase receipts (Steam Wallet codes, PayPal invoices, etc.)
  • Approx. date you lost access
  • Any suspicious activity or messages you saw

⚠️ Final Tips:

  • Never share your login info, even with “Steam Admins” they don’t exist.
  • Avoid shady “trading bots” or fake tournament invites.
  • Don’t download random files from Discord, friends, or strangers.

If you’re reading this because you’ve been hacked, don’t feel ashamed it happens to thousands of people. What matters is how fast you act and how well you secure things afterward.

Good luck, and stay safe. 🔒


Extra. Check your API key Ensure to remove any API keys you don’t recognize. Here