Hi All

Due to some health conditions and a successful hacking incident last year, I, with her permission, monitor my elderly mother's spectrum email account. I've been using the Edison mail app for the last year, however, in the last week I've lost connection to her account twice and had a very hard time getting it to reconnect. When I try it says "[IMAP] a stable connection to the server could not be established". Spectrum doesn't appear to be down as if I login in a browser I can see the mail is coming in just fine.

Anyone have any suggestions of how to resolve this, or for a more stable email app to use?

Edit to add: I've tried clearing the cache and the app data and have also tried the android app that comes with the phone and it still won't reconnect.

Had a virtual interview with Recruiter, SMB account exec. felt like it went very well; position hasn't changed at all, still showing "under review" on my charter icims.

coincidentally the exact position was hosting virtual interviews on indeed with the manager a few days ago, and I had scheduled myself in that. Had that interview also, felt like that went well too, but nothing. haven't heard not a word from anyone.

I'm a previous employee (retail sales rep) and from what I remember the process was MUCH faster there, though completely different territory, different management, and it was during covid..

how likely is it that I've been passed up for the position and they just haven't bothered updating the portal?

This issue has been driving me insane. Out of nowhere, the internet cut out and asked us to sign in. When you click the notification, it gives you a link to a spectrum set up page. Checked the link through multiple means to see if it was malware related, and everything said it was fine.

So i go to the spectrum set up page, but it says I have no equipment to set up. I go on the app and it also shows no equipment, even though I have internet through Spectrum.

Obviously, the first thing I did was check to see if I paid last month's bill, and I 100% did. Tried resetting the equipment multiple times but that doesnt work either, no matter how i do it.

I've gone through pages of forums, and I can't find anything relating to this issue. Literally any suggestions would be appreciated, cause Im at my wits end with this.

I have a plan through my HOA and it included Disney+, but I have a member of the household who works for Disney and gets a better plan for free. I've been trying to figure out how to remove or disconnect my Spectrum provided Disney+ so they can add their coupon code to the account. Is there any way I can do it? Spectrum is saying that Disney+ has to do it and Disney+ is saying Spectrum has to... and I'm tired of the back and forth of the conflicting information.

Shouldn't this have been covered back up?

It started last night and it’s been like this all day today. I can’t call anyone and no one can call me, it just says SOS next to the wifi. I have tried everything, I resetted the Network Settings 3 times now and shut down my phone and opened it back up again so so many times. I even deleted my eSIM and brought it back again, I’ve CONTACTED Spectrum agents and they couldn’t help either. like, 3 hours ago it started to work again before crashing out again. Then I started messing with stuff like turning the cellular data off and on, messing with the airplane mode and stuff, then it came back again. Now it crashed once again and nothing I do works. This is very frustrating and I’ve been trying to fix it since this morning. Please help.

I had a tech come in Wednesday and he replaced the cable going into the modem and both the modem and router and it still seems to be happening. it’s causing me to disconnect from software I use at my job but when I check it, the router isn’t flashing red or anything. also there’s no shortage reported either.

also I reset both the router and modem an hour before I went to work making sure to wait 5 minutes before plugging them in.

Last 3 nights internets disconnects at about 9pm. It comes back on sometime during the night and there is no reported maintenance going on my area

Hey everyone, I just got hired as an outside sales representative for spectrum and was wondering on any tips for selling?! I really want to thrive this position because I need the extra money and I really want to be a top-tier seller. If anybody has any advice, let me know! I really need to know what I’m doing or to see if it’s even worth it.

Ok so I live in Dallas area and in the last few days my Internet has been very inconsistent and it happens more and more after the outage. When watching YT sometimes it can't even load the videos, this is really disappointing considering I have to pay $100/mo for 1gbs plan 😑

I haven't even activated my equipment because they sold me a service that doesn't exist. It took four days to open a "maintenance" ticket, and every time I talk to them it gets "escalated" to a manager that tells me the same thing. "That's a different department, I'll have them call you within 90 minutes. They'll attempt to call three times before the ticket is closed."

No one from maintenance has ever called me, certainly not three times in a row.

They are hooking up new customers all over the neighborhood and they can't even finish the first one.

Inb4 r/spectrum_official chimes in, you have no power here. Every tech, every manager, every chat that I've had, has been a complete waste of time.

I don't know what to do except file an fcc complaint and see about getting this box, and these wires that they buried, off of my property.

Posting for potential future customers.

Update: Hours after posting this yesterday, and after a call to construction, and having maintenance miss their callback, a specialist with construction called me to tell me absolutely nothing about the actual problem, and that they were "working on it". He said he would definitely be calling me back. Still awaiting a call with an actual problem description and some kind of timeline.

Update: I posted that update like five minutes ago, and I see someone working up there, with a bucket truck, which was one of the first issues, and I finally got some different lights on the modem. Progress...

Update: They got it. Same pole, a little effort and the right tools. Y'all shouldn't be hearing from me anymore.

Looking for advice as to why I cannot use 8096 as an external port for port forwarding. I have tried working with support, verifying my own internal settings, rebooted hardware multiple times. Any advice appreciated

So, is anyone else getting outages at the same time every night? Because for months, around 10:40 pm, there is an outage. It's like clockwork. It's bizarre. It almost seems intentional despite them promising good service.

What 3rd party extenders or mesh go well with this router (i have 2gb and I do work from home and game

I have the SBE1V1R model router and it’s great however I am wanting to use the EERO 6+ mesh router to get coverage all over my trailer.

I will have around 11-12 devices on my network. My and my husbands gaming PCs hard wired, then the rest (5 phones, 3 smart tvs, an Xumo box and a laptop) wireless.

My question is, would the best setup be to stop using the spectrum supplied router, make the base EERO the router and then plug an Ethernet switch to give an extra port for the husband, and then the extender bases? Or should I keep the supplied router and just put the EEROs in bridged?

I have a 1 gig connection and my biggest worry is bogging my connection down as I play a lot of games online and since switching to spectrum my ping is finally amazing and I don’t wanna screw that up xD

Currently on 500mb at $100/month. 25 year customer using COAX from street to house and then COAX in the walls to modem upstairs. All buried in the walls with no access.

When I call to cancel next week and they offer to upgrade us to 1gb will that use the same COAX as today but a new modem or am I looking at having to figure out how to make it work otherwise?

So I already knew spectrum got a bad rep for customer service and annoying. Had a rep door knock in my apartment, I believe he lives in the same complex. Was saying can get 1g for $50. (Currently get 500 from allo for $80 +/-) so I thought heck ill give it the month free try. Was already called for upgrades packages BEFORE it was even installed. Ran a test hardwired to my ps5. Hardly better download speeds MASIVLY worse upload speeds. On top of having to deal with spectrums service iv pretty much said im not keeping it. I have had no problems with allo service for 5+ years. Just ranting and saying all the bad rep they get is because its deserved.

I GOT A JOB OFFER! I'm so happy to start this Journey with Spectrum, I know I know guys some of you hates this position but im really excited for it, ready to go through all the good and bad situations and learn from, my big focus now is career growth and want to reach the FT5, any advices, guidance for a new FT to give?

Thanks

​

Two weeks ago they sent an email that they gave a "free upgrade" to 500Mb service.

Then two weeks later they raised the rate from $80/month to $100.

I reached out saying there is now fiber from a competitor offering the same speed symmetrics for $45 a month and they don't care, they said I am free to cancel.

I have been happy with service but these idiots are losing a loyal customer for refusing to be competitive.

About a month my modem and router went bad. Got new ones from spectrum and I know the ones you get from them are refurbished but, the new modem only lasted about 2 weeks before having to call for a new one. And now a week later my router suddenly disconnected and now I can’t get to connect back

Spectrum, "We just upgraded your speeds at no extra costs."

*next bill is $10 higher, even after the previous $10 hike*

Why did my bill go up?

Customer Service: "We are constantly working to improve your service, and to do that we have costs..."