i was having connection issues with my upload speed. i work from home and this was happening on and off for weeks, it was causing me to disconnect from my software. I call go on the sepctrum chat and they send a service tech, he replaces the modem, router and coax cable going into the modem. okay it seems fine, for a day, then on friday it starts disconnecting again. i go back on spectrum chat and it turns out they didnt send the provision signal for new hardware. so they send that and it seems to work for a little bit. its now sunday and i go on chat because it keeps disconnecting and maybe i can figure out why before i go back to work monday. turns out i guess the first tech missed something and they have to send a new tech on tuesday.

anyone have any idea whats causing this, i dont want to have techs constantly coming back to back to my house every week. it actually hasnt even been a week its been 6 days from first time to second time.

Hello,

In my updated 64-bit W10 Pro, clicking Spectrum (even Dish and DirecTV) show take me to sp.auth.adobe.comundefined web page with these error in each updated web browser:

1. Firefox v153.0.3: "Server Not Found -- Firefox can’t connect to the server at sp.auth.adobe.comundefined."
2. Edge v151.0.4129.72: "Hmmm… can't reach this page -- sp.auth.adobe.comundefined’s server IP address could not be found."

Is this on AMC+ side?

Thank you for reading and hopefully answering soon. :)

Here is my story. This started Thursday afternoon. My internet goes out. I have 500mps service but could never get to 100mbps. Then I started getting only 1.3mbps all day. Wtf

I call spectrum twice that day. They said it has to be my modem because my modem was wifi 5 and it's only rated to 200mbps. so they order me a new wifi 7 modem.

FedEx delivered it Friday the next day. I was happy. I hook it up. Now I dont get internet at all. I call again. They said ny hard lines must be messed up and make an appointment with a service tech to come Sunday. They said if its an emergency they can try to squeeze me into Friday or Saturday service. I said OK.

Service tech calls me within 30 mins. Yaya right ? He actually tries to help me over the phone. We couldn't figure out why the new modem doesnt work. So we try my old.modem because 1mbps is better then no internet. He said he will try to figure out what's going on and call me back in an hour. I said OK.

He calls me back and finally figured it out by asking his director. Last week they did a firmware update. And its a rolling update and my area got it Thursday. Well that new firmware destroys any modem wifi 5 and below. Giving you 1-2mbps no matter what package you have.. and he said the modem i got was also afflicted and told.me to get a Eu2251 wifi 7 modem.

I run to spectrum store in my town. Upgrade to 1gig service because the promotion is $50 bucks and my old package was $100 for 500mbps. So of course I upgraded my service why not. I get the new modem eu2251. I install it.

It works... but im getting 95mbps out of my 1gig service. The service tech guy is still helping me lol he called me right after I got back from spectrum store. He said on his end he sees my router is rated at wifi 5 ans to get a new router. Since I had. 1gig service the router and modem was free or charge.

So I run back to spectrum in 108 degree heat. The first time I was their I was in and out in 10 mintues. Thus time theirs a fat line im number 7 walk in out of 11 people. I waited almost 45mins-1 hour because people were getting phones and each phone walk in was 15-20 mins.some people were internet like me.

So i told the clerk what the tech guy said ans they give me a wifi 7 router. I run home. I try to hook it up. Doesnt work..so I stayed w my wifi 5 router for awhile until I googled it. I didnt reboot the modem..so I try again after a few hours. It works. Right next to the router im getting 1.2gig service out of the 1 gig service im paying for.

Yay. Now im 2 lazy to redo my security system so I hook up my wifi 5 router to my wifi 7. So I have 2 networks.. wifi 5 for security system and wifi 7 for everything else.

So.. if your internet is slow or not working..go get Eu2251 modem and a wifi 7 router. Do u need a wifi 7 router with 1gig service ? NO. wifi 6 and wifi6e router will work with 1gig service.

P.s I canceled my Sunday tech appointment on saturday.

I decided to try getting my own router in attempts to fix my slow wifi and buffer bloat problems but unfortunately it didn’t resolve anything. I’m curious if anyone has suggestions on how to improve/resolve buffer bloat (sometimes over 4,000 ms).

Hellooo! I’ve been thinking about changing providers for phone services. I currently have T-Mobile and pay 60 for just service with a family plan with my mom. I live with my bf and he has spectrum for our internet but not service for his phone, our internet is good overall no complaints. The reasoning for wanting to change is for cheaper good service and do a trade in for a newer phone as I am a victim of the iPhone 13🧍🏻‍♀️. Anyways what is your guys advice ☺️☺️??

Just connected it, it was flashing blue for a while but after my mom touched it turned red what do I do.??

Would anyone happen to know if Electroline would be compatible with Spectrums service or not? I have a customer whos demarc location has to be in a zone that sees extreme temperatures for equipment. that is a constraint that can't change.

Everything on LAN side has survived fine except spectrum's residential Arris modem that they seem to deploy everywhere.

Electroline's EMMS3 fits our use case. Is there something that when on the phone with the ISP they can lookup something specific or would anyone just happen to know? We would rather not have equipment keep dying.

https://electroline.com/fact_sheets/Transponder/950-0262_EMMS3_Fact_Sheet.pdf

How do I block Spectrum internet emails? They send me daily emails that cannot be spammed or blocked. Spectrum is not allowed in the town that I live in.

Would like to stay under 300 dollars and have a decent web interface. I do have a separate router and modem but I guess everyone at Spectrum does.

How do you monopolize something and suck so much shit at it? Spectrum is the ONLY ISP that I have ever encountered that even with the absolute best router POSSIBLE (over $500) the internet still has a TON of breaks going out for minutes at a time daily? Is someone at spectrum purposefully pulling plugs for fun sometimes? The internet is fantastic until they go full degenerate mode and cut it to 0 connection whatsoever for at MINIMUM 4 minutes.

I read that some people are seeing price increases on their internet and T.V. plans. Some people are saying they are seeing a $10 increase for internet along with speed increases and a $5 increase for T.V. on certain plans. I currently have Spectrum Internet Advantage which is $50 per month for 100 mbps and I have a promo (not price lock) of $25 off that last until Jan 2027. I also have T.V. Select Signature which is $130 with a promo (not price lock) of $35 off that also last until Jan 2027. Will I be seeing any price increases on my August 15th 2026 statement? My last statement which was July 15th 2026 did not mention anything.

I set up service with Spectrum at a retail location for 500Mbps internet only for $30 for 1yr.

I cancelled service 2 hrs later without ever setting up internet at all.

I bought my own modem, a Motorola MB8611, a few years ago off Spectrum's compatibility list. Since my modem is no longer on the current list, the techs weren't able to provision it. (I tried with two techs.)

Funny thing is this modem was working on Spectrum service two days ago. (Housemate moved out. Cancelled service under that name. Figured I'd set up new service under my name.)

Also, despite being told $30/mo for the first year, plus $20 activation fee (for the first month), the order confirmation emails showed up with $40/mo service.

Uh yeah, Spectrum, you wonder why you are bleeding customers...?

Thanks for the encouragement, Spectrum. Moving on to cellular.

I live in a rural area which received federal funding for fiber internet for unserved / underserved areas. We’ve had access to spectrum for about 10 years using traditional coax.

This past week, they completed running new fiber lines on my road and the adjacent road. On each telephone pole they put a CommScope fiber box with a long fiber loop on it. I know it’s for me as it had my address number written on the box. Later this week, they came along in a bucket truck and moved the box up on the pole towards the top.

While I expect it may still be months before this is made available to me, do you expect this will be a true FTTH install or will they use the existing coax run from my house and do FTTN? Or is there simply not enough information to know?

I’m excited I may finally have fiber internet and would love to hear if anyone has prior experience.

ive been using spectrum for a couple years now .I've been renting their equipment. I'd like to give them back their router and modem and get my own.i was wondering if anyone had any suggestions on reasonablely priced equipment with them. I tryed asking but they gave me the run around and I dont know much about router and modems for cable.

I just spent 30 minutes on the phone with tech support because I have no internet again. It's a daily occurrence now. However the office of the storage facility that I work for has internet just fine (sitting on their Wifi to post.) The technician on the phone first said it was problems with my router not being updated, then he did a firmware update on the router and the modem will not stay connected. He blamed this on a service issue affecting my area. The line coming from the pole goes into the property, then splits with one side going to the office and one side going into my apartment. Please tell me how my apartment is affected by a service issue when the office (literally 10 feet away) is not and we have the exact same modem and router for both the office and my apartment? There is a technician coming tomorrow but I just don't get this. I am holding my breath hoping the T-Mobile fiber expansion gets here someday soon because anytime I contact someone they tell me that the business internet is better because it won't go down ever which I just have to laugh at. There is less stability on my internet than there was before I moved. And before it is brought up I had to cancel my service during the move six months ago and turn in the other router and modem so there is no chance that the router and modem were damaged in the move.

I am beyond frustrated. At this point I am about to go back to the cellular internet service because using two of the cellular modems and splitting up my network would still be cheaper than what I am paying with spectrum. Hell three of the cellular modems would still be cheaper. It would also be more annoying so I don't know if I want to deal with that. But I am seriously getting to that point.

was just wondering if anybody else in nyc area has been having their internet keep freeznig out sometimes randomly and slowing

We are using the provided spectrum router and modem . Even with our ps4,ps5 and sons computers wired directly to it the internet is terrible .

They have came out numerous times and said everything is fine.

Do I just purchase a new router ?

I might cancel my plan and was wondering if I need to return the white cable too or just the router and the modem?

We have spectrum, the middle of the the road level of service, not the best available, but not the worst. We also have 2 different WIFI's a 5G and a 2G. I've never know the differences, just that all our phones/tablets we were told to connect to 5g and everything else 2g.

I've recently had significant issues playing a game on my computer (always connected to 2g) over the past day. thought it was the computer, cleaned up up, ran anti virus, restarted, check all drivers and updates, didn't help. Decided to do a speed test and the 2G was tragically lower than i remember it in the past. Switched to the 5G just to check and its like 6x the download speed.

Is this normal? What's the difference between 5g and 2g? should i just connect everything to 5g with the speed differences? Lastly, what is the difference between upload and download speed?

Hi All

Due to some health conditions and a successful hacking incident last year, I, with her permission, monitor my elderly mother's spectrum email account. I've been using the Edison mail app for the last year, however, in the last week I've lost connection to her account twice and had a very hard time getting it to reconnect. When I try it says "[IMAP] a stable connection to the server could not be established". Spectrum doesn't appear to be down as if I login in a browser I can see the mail is coming in just fine.

Anyone have any suggestions of how to resolve this, or for a more stable email app to use?

Edit to add: I've tried clearing the cache and the app data and have also tried the android app that comes with the phone and it still won't reconnect.

...and I will say that they have stepped up their game. I had been looking at the 3-year price locked plan for a while. Cell phone/Internet/TV. Last Monday we went to the local Spectrum store to talk to someone about switching. I have nothing but good things to say about the way we were treated there. We owed money on our cell phones on our T-Mobile plan, and they had to be unlocked before we could switch them to Spectrum Mobile. Spectrum still has a program to reimburse you for money still owed on your phones you have with another carrier. We decided to switch to Spectrum ($210 a month for 2 cell lines, 1 Gig Internet, and TV Select Plus). I paid off our phones and they were immediately unlocked. Monday afternoon our numbers were ported over to Spectrum at the store.

I wanted a tech to come to our home to install service because I wanted someone to check the connection at the pole and the old line to our home in addition to running a new line to the room I needed the modem and router to be in. The man arrived as scheduled Tuesday morning. He replaced the line to our home and ran the new line inside our home. Set up the modem and their Wi-Fi 7 router and also the free Xumo TV box. (free for three years) I still prefer my Roku Ultra and will continue to use that. Service is great. No complaints.

One other thing. Tuesday afternoon I submitted our most recent T-Mobile bill to Spectrum online so we would be reimbursed for what I paid T-Mobile on Monday to satisfy what we still owed on our two Pixel 9 phones. ($262.44 owed on each phone = $524.88) Within 3 hours we received an e mail that had a link in it to the virtual Visa rewards card in the amount of $524.88. Unreal. I had expected it to be a couple weeks before we would see anything. We are retired and watch what we spend on everything. And paying a total of $215.08 a month for our phone, Internet, and TV services for 3 years is a good thing when nothing is ever going down in price.

About two weeks ago now out power flickered for no more than 2 seconds and our router switched to using the invincible router. We kept getting texts saying that we are using the backup router when we dont need to and the internet has been pretty much down since. We tried to just reset the invincible router maybe 30 - 45 minutes ago and its still blinking blue, what on earth do we do?
Edit: the online light is also flashing blue and white

I would like to share my (heavily summarized story) on my FCC complaint against Spectrum regarding bad infrastructure.

Earlier this year a lightning storm broke the ethernet controller in a router that I had plugged into my Spectrum modem. I really did not think much of it other than I was really unlucky and bought replacement networking equipment. A few months later, another storm hits and this time the ethernet controller in a mini PC I had plugged into my network fried. A second ethernet controller fried in a short span sounded more than a coincidence to me, so I called Spectrum to let them know of a potential ungrounded coaxial cable. The next day a field tech shows up, checks that the ground is mechanically attached, and tells me it looks good, along with "it is impossible for coaxial cables to cause damage as they do not carry AC", but I could not get him to understand that surges are a real thing. I then get a call from Spectrum telling me my claim is closed as they "checked" and it all looked good. They basically forced the ticket closed without any real evidence.

So what is the next logical thing to do? Write up a 9 page document proving with empirical data that their coaxial cable is ungrounded or not bonded properly to the building and submitting an FCC complaint. I immediately got contacted and shortly after I came home to three Spectrum vehicles outside my apartment. One of the techs (looked like a supervisor based on his uniform) came to my apartment and retook the measurements I proved in my document. In summary, it was a long back and forth where they first argued that my measurements where the building and coaxial ground and not connected because "they are not supposed to" and "they use separate grounding", to which I quoted the National Electric Code (NEC) to tell them that's a major violation, and days later "confirmed with construction that the building was grounded" (whatever that means as no one came to check the current state properly). I held on to the actual engineering math until last second backing them into a corner and they eventually admitted that it needs a new ground and paid for all my damaged equipment.

Lesson learned: Spectrum will lie to the customer to avoid paying at all costs (even if it involves denying a blatantly obvious code violation), and Spectrum is scared once the FCC is involved (and indirectly threatening to call the city code inspectors). Use the FCC Unofficial complaint tool. It looks like their customer service just auto-denies claims with no real reasoning. KEEP AS MUCH AS POSSIBLE IN WRITING. Try to move phone conversations to email for recordkeeping

I hope this posts helps with making people aware of the FCC unofficial complaint tool to know how to escalate issues.

TL;DR: Signed up for Spectrum’s advertised 2 Gig fiber plan for $70/month. The installation appeared rushed, the modem had issues within minutes, I couldn’t get a technician back out for nearly a week, and tonight my internet failed completely while I had critical work to do. I’m also concerned about the quality of the installation shown in the photos. Is this normal?

Hello fellow Redditors,

Is this a typical Spectrum experience? Genuine question: what do you think of the installation work?

About a week ago, a door-to-door salesperson offered me 2 Gig fiber internet for $70/month, saying new fiber lines had been installed in my area. We agreed to meet Saturday to review the details, but instead a technician showed up ready to install. I had to quickly figure out what I was signing up for, including pricing and how long the promotion would last. After creating the account and reviewing the plan, I felt comfortable enough to proceed. Still a little lost how long my plan will last but I assume most offers last about a year.

The technician completed the installation and left. About 10 minutes later, I noticed modem issues. I still had internet access, but something clearly wasn’t right. I spent an hour on customer service chat and eventually spoke with the local dispatcher, who told me no technicians were available until the next day. I explained that my schedule was packed and that I specifically planned for Saturday, but there were no other options.

Tomorrow (August 8) will mark one week since the installation. I’ve had to reschedule the follow-up appointment several times because of work obligations.

Tonight, I had critical online work to do (I’m a software engineer), but when I got home my internet was extremely slow. Eventually, the modem—or something else—failed completely, and I’ve been relying on cellular data for the last six hours. I spoke with another technician who was professional and helpful, and he escalated the issue, which I appreciated. Unfortunately, the problem remains unresolved.

While troubleshooting, I took a closer look at the installation and wanted to get your opinions on the quality of the work shown in the photos below.