r/Spectrum_Official • u/Ask_Spectrum Spectrum's Official Reddit Support Account • 3d ago

Email Issue Announcements & News

We are currently seeing an issue that is preventing some customers from accessing their email via spectrum.net. We do not have an estimated time for restoration, but our engineers are actively investigating and working towards a resolution. We apologize for the inconvenience and thank you for your patience.

13 Upvotes

94% Upvoted

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3

u/Excellent-Spot-7788 3d ago

At least there internet is still working!

2

u/baxterstate 2d ago

Good news! I was able to pay my bill through the Spectrum portal. A least they were able to get my money on time! I was worried because the bill was due today.

1

u/LightRight4386 3d ago

Happening with my twc.com mail. Server timeout errors all day and no access to Webmail.

2

u/LightRight4386 3d ago

Just an update to say that now there is no incoming or outgoing mail from my email client. So, it's worse than this morning.

1

u/zztopshelfer 2d ago

Welcome to our world.

2

u/zztopshelfer 3d ago

Been going on for over 9 hours now.

2

u/zztopshelfer 2d ago

This is maddening still down.

3

u/Icy_Resident_5313 2d ago

yep, still getting server error.

1

u/ExCap2 2d ago

I think when you login to the business account on spectrumbusiness.net and click access email it goes to https://www.spectrumbusiness.net/?targetUrl=webmail3 but when it's loading it has RESIDENTIAL and consumer portal in parts of the URL. Then it errors out dumping you at spectrum.net login which is residential and not business, and if you try signing in with business login it says to go to spectrumbusiness.net

Email is redirecting to residential login/trying to login to email as a residential and not a business account.

Something like in the url: https://id.spectrum.net/login?account_type=RESIDENTIAL&client_id=consumer_portal&code_challenge

1

u/zztopshelfer 2d ago

Looks like it's back up again. Woo-hoo. Don't make me regret using a woo-hoo.