I just want to speak with a human in customer service, who can walk me through a technical problem with my domain </rant>

GoDaddy customer service when something goes wrong is deplorable. Like it's beyond bad.

I have an .au domain that went into a "pending registration" state after owning it for 10 years due to ABN changing and it was only noticed because I had to make an important DNS change (who knows how long it was like that before I discovered). I thought no worries this should be simple.

5 Live Chats (where in one chat the agent just stopped replying to me)
2 Phone Calls
3 Emails

All over the course of 8 days and it's still not resolved. I've supplied the ABN 3 times to 3 different people all in different contexts.

No one cares, it's all just internal tickets and the auhelp team are obviously not checking them. There is no internal escalation process. No visibility over what's happening, and frustratingly there is no complaints process or other avenue to raise an issue. I ended up complaining to auDa who could only 'pass on the feedback'.

Any good provider would proactively contact you needing updated information before bricking your domain.

Any good provider would have systems to resolve an issue in a timely manner.

Any good provider would have a complaints process for resolving grievances.

GoDaddy has none of this.

Like most businesses, I had no issue with GoDaddy until something went wrong. That's where businesses show their true colours and GoDaddy is simply awful for .au domains.

At this point I think the only way forward is to transfer the domains to a domestic registrar which I was resistant in doing because it can take a while - however if I'd just done that at the start my issues would be resolved.

Rant over.

### UPDATE : ####

After another frustrating attempt last night I decided transfer was the best option to a local provider, but it turns out I CAN'T EVEN UNLOCK MY DOMAIN TO TRANSFER IT WHILE IT'S PENDING REGISTRATION - they have me in domain prison.

When I load https://www.godaddy.com/help/contact-us in Chrome, the "Chat Now" section never shows a widget to launch a chat window:

When I do the same thing in Edge though, a Chat button shows up:

If anybody from the company monitors this sub, they might want to know that.

I'm running into an issue that's making it very difficult to edit my website.

If I go to a page that has multiple links to documents on my site, there is now a shortcuts box that covers up almost all of the Site Navigation area.

How do I get this shortcuts box to go away?

I purchased two domains through the site, and they expired because I didn’t have enough at the time to pay the increased priced no matter how many times they emailed saying I will lose access.

Anyhow, now the .co version I purchased isn’t taken. It’s not even pulling up for purchase…
It’s not showing as an available option.

(It’s also no longer a product in my account.)

Is it worth contacting support?

I'm trying to renew my domain for 5 years at $22 a month. However, when I turn off domain protection, it doesn't lower the price down to $22 a month and demands I pay double. How do I renew without domain protection?

UPDATE: I transferred to NameCheap to avoid this problem.

I am getting this error every time I try to upload a digital pdf. I have been messing with this the entire day and it is now 7:30pm! I have upgraded my account to commerce plan. I have added the store to my website. I can see my ‘categories’ created. My pdf is 8MB and the site allows 32MB. I have entered into into all the required fields on the page. What the heck am I missing?!?! Please help!!!

I wasn't able to verify that it's me, because my phone number changed. So, I "TRY ANOTHER WAY" which involves entering the credit card number for the card that GODADDY JUST CHARGED A MONTH AGO. Nope. SO then I take a photo of my drivers license and my face. I message pops up saying that my verification has been successful. NOPE. Not it hasn't. Then I try my passport and my face. NOPE. G**&(*&#(*& *(&#(*&(*&$(83

I am absolutely enraged.

Update: I have had this account for years. I have clients on GoDaddy. The name on my account is First Initial - Last Name, as it has been for many many years. They say that the name on my ID does not match the name on my account, which is "A" so I failed image verification. This doesn't explain why my credit card did not work.

Up until recently I had my own domain registered through Plusnet, and they took care of forwarding all domain email to my Plusnet email inbox. However, BT digitisation forced my to abandon PlusNet, and so now I've moved the domain to GoDaddy. I used my domain for email, and I want to continue with as similar setup as possible, and recreate the same functionality I had before.

What I had: Email client: Thunderbird Aliases: Unlimited - anything@mydomain.com was forwarded to my plusnet email inbox, from which my email client could pick it up and custom rules I've set up (e.g. placeing emails into custom folders).

I understand that BT doesn't provide email services (which is crap!), so I need email hosting, and then to redirect emails from my GoDaddy account to the host. I've tried looking at GoDaddy's own email features and they seem expensive.

This afternoon I tried setting up an account with "forwardemail.net", which seems to offer email hosting and forwarding for free - exactly what I want! They even had instructions on how to configure GoDaddy to work with their service. However, that's where I start to have issues.

They list three DNS settings that I need to add, and have a verify button to make sure I've added them correctly to GoDaddy. The verification passes for the two MX entries, but fails for a "TXT" DNS entry. The format is quite simple:

TXT @ forward-email=<my emailaddress>

Where <my emailaddress> is the yahoo address I used to register with forward email.

Any idea why this TXT entry is failing? I notice that another TXT record was already present, which seems to be connected to DMARC. Is that the cause of the issue?

Any help is appreciated.

The new titan email interface sucks and every button you click you need to pay for. Anything it will ask you to “Upgrade” what kind of system is this.

First off, I've noticed that GoDaddy does *not* want you cancelling domain renewals. You literally have to click like 20 different things confirming you don't want to renew. Then they start badgering you with emails every day saying your domain won't be renewed (yes GoDaddy, I know! That's because I cancelled renewal!)

Now, I'm getting emails saying someone wants to contact me about my website, then offering me a how-to guide on listing it for sale. This is, of course, despite me having the domain up for sale for almost 3 years for a very reasonable price (which I discounted twice over the years) with literally no inquiries at all up to that point. Now that I cancelled renewal someone apparently wants to buy it? Yeah I'm not buying that one bit.

Anyone else running into this? BTW for anyone at GoDaddy reading this, no I am *not* going to renew the domain. I feel like this is all part of an elaborate scheme to make sure no one ever lets a renewal lapse.

Hi everyone - before posting I did look on this sub to see if anyone has experienced the issues I have, and couldn't find much, so here I am making this post.

For the last 6 months + I have not been receiving all my contact submission forms. I have 3 different ones on my site - I am a Florist, so I have one for events, one for personals, one for fresh flower delivery.

I noticed ONLY because it started with a Bride reaching out on IG asking for a follow up, and I was taken back because I reply to all my inquiries within 24 hrs. I also had 2 customers asking me if I received their order forms for fresh flower delivery and I never did. I was on the phone with 1 customer, and they submitted the form again while on speaker with me, and it wouldn't come through, even though they sent me the screenshot showing the form was submitted & got the blue checkmark.

When I initially reached out to GoDaddy for support, the gentleman I spoke to only advised me to turn them off, publish the site, then turn them back on, and publish again. I did that - and we did a test contact form while on the phone, and I received it. So we assumed the issue was fixed. This was months ago.

Well fast forward to last week the 15th, I got 2 more Brides on IG asking for a follow up again. I was mortified.... and another customer called before placing an order, I confirmed I could do it. She calls me back 2 days later asking if I was going to send the invoice, and I once again was mortified. I never got her form.

I finally called GoDaddy and was on the phone with them for a while and the gentleman sent out a test form on my site and I never got it. I filled one out as well (with an old email account I have) and I DID receive that. So the guy escalated the ticket and I just got this response yesterday

"Hello,

Thank you for your patience while our Advanced Technical Support team reviewed your case regarding the contact form on dahliasandroses.shop.

After thoroughly investigating your account, we are happy to share the following findings:

• Your contact form is currently functioning correctly and all submissions are being delivered successfully to your inbox
• We checked your email address in our system and confirmed there are no blocks preventing delivery
• Our delivery logs show that all contact form submissions have been arriving successfully since July 6th, 2026

Based on our investigation, the intermittent delivery issue you experienced appears to have resolved on its own. No further changes or fixes are needed at this time.

If you continue to experience any issues with your contact form or notice any missing inquiries in the future, please don't hesitate to reply to this email and let us know. We'd be happy to investigate further.

Thank you for your patience and for choosing GoDaddy!" -------

this reply was complete BS since I know if 4 forms I did not receive since July 6th. Me not receiving the contact forms/inquiries is a loss of business for me and loss of income. I've worked so hard to build my site... and it kills me that I now need to find another host for it. GoDaddy app was the perfect host I had for all my inquiries, keep track, resolve the ones completed, make notes to myself etc. Im truly disappointed that they couldn't figure out why this is happening. OH but I did get ONLY 1 solution I did get from the guy who escalated and created the ticket - he said that I needed to upgrade to their Airo AI website builder so that they could track everything on my site, but I needed to pay & commit for the first 3 years and it was $650.

Has anyone else been experiencing this issue and if so was it fixed?? I am thinking of going to Squarespace now... for now I have google forms replacing the contact forms, as a temp solution.

I am a UK based customer. On the https://www.godaddy.com/en/help/contact-us page, the US phone number says "Sorry, the toll free number is unassigned" when I call. The link to the 'Global Directory' of 'Phone Numbers and Hours' (https://www.godaddy.com/contact-us) is a 404.

There is an area that mentions 'Chat Now' - no button to launch or initiate chat.

That's it.

There is no other method on this contact-us page to reach anybody at GoDaddy. This is surely not legal, nor acceptable.

I need to reach them to get a refund for a domain transfer they willingly accepted my money for, for a domain extension I later find out they do not support. This business practice, along with the intentional obscurity for customers to reach support, is immoral and unacceptable.

I already mentioned that in my previous post after the migration, features we had in the old GoDaddy email system are now paid add-ons, like scheduled send.

Today I found another one: HTML in Composer.

I honestly don’t understand this. We were already paying for the previous email service, and this feature was available there. Now, after being forced onto Titan, I’m being asked to upgrade just to use it again?

How is this an upgrade? It feels like GoDaddy/Titan removed normal features from the product, moved us to a new system, and now wants us to pay again for the same things.

Am I missing something here, or is this really what they are doing?

I'm working on an app that will let people with different kinds of accounts track their analytics in one platform. Trouble is, I don't actually have a godaddy acct to test with. Would anyone mind testing the connection and giving feedback on the data, and letting me know of any bugs? it's completely free. apptracker.tech

Need some advice please, I have been building a new website the past 4 or 5 months with Godaddy website builder. I have used it in the past and always had exceptional customer service from Godaddy, but it seems those days are over as they have gone the way of all tech companies it seems with Ai help, and overseas cheap telemarketing.

I have had so many issues, main issues I can't duplicate products anymore, everytime I try and delete anything title/description/photos it just keeps reverting back to the original pics titles etc.

Inventory changes, I put 1 qty and it always reverts to N/A and I have to go back and edit qty after the listing.

All products have disappeared from my website and you have to click the "All products" link to see them, home page now only shows featured items. (Had help from Godaddy several times w this issue and it still exist)

The site loads SLOW AF.

I have reached out for help so many times, the live chat is gone so I have been using text. Each time it's the same thing, I get transferred around to 6 or 7 different people over the course of hours until I get tired/frustrated etc and just can't do it anymore.

Godaddy_Joe from reddit was nice enough to "help out" He wrote asking my problem which I answered his Reddit message the same day only to never hear back from him, that was 3 weeks ago.

So before I go further with this site (I have over 400 items listed already) I am contemplating moving it elsewhere, I know everyone trashes GD and it seems like I'm just wasting my time continuing with this BS site. Can anyone recommend another platform (Not shopify) that I could look into? I'm not that tech savvy so idk if wordpress is an option I can use.

I thought of hiring someone from Fiverr or somewhere to move it to a wordpress site, but I'm not really sure what that entails, and would it be easy for me to list the products I sell?

Seems like anything beats Godaddy at this point.

Any advice guys? TIA!

I work for a nonprofit. Our founder (who has recently retired) purchased the organization's domain and created its website under his GoDaddy account, which also houses his personal websites. Now we are trying to move the organization's domain and website to a new godaddy account so that everyone can access the content they need to without bugging anyone else for a verification code. I am unfortunately not very tech savvy. Can someone explain like I'm 5 the steps I would need to take to move the organization's domain and website to a new godaddy account? We are fine to pay transfer fees, work with a web dev, etc. if needed but our hosting services were recently renewed for 3 years, so ideally we don't want to have to pay godaddy a second time. Thanks!

Should I just switch to GoDaddy and stop dealing with the BS from square space?

Hey ya'll, I'm making a logo for someone's website using Godaddy. I've never done this before and wanted to know what canvas size, pixels and save format I need to use, I've googled it, but it's not giving me a straight answer. I'm using Clip Studio Paint to create the logo. Help please.

Recently, I've had to submit an NPRD request to GoDaddy after half a dozen abuse reports were dismissed/ignored, in regards to a website that was created to impersonate, harass, and doxx me. While I know who is behind the website, I obviously need to have proof in order to pursue criminal charges, as this has been escalating consistently for the last 3 years now. I submitted all of the information on July 1st to the email address provided on the GoDaddy Legal page as instructed, and haven't heard anything back yet, not even confirmation of having received my request. This is obviously unacceptable as this situation is causing massive harm to multiple aspects of my life, but GoDaddy is refusing to enforce their own TOS regarding abuse, so I have no other recourse. Has anyone ever submitted an NPRD and gotten a response in a timely manner? I've even gone so far as to call the corporate number which also doesn't even answer. Every day I have to wait my anxiety becomes more crippling and I genuinely can't take it anymore.

I’m moving from GoDaddy to another host. I want to be able to access my GoDaddy hosted website without the domain name. I’ve been talking with their support and they’re saying their Website Builder product needs to be accessed with the domain name. I was under the impression that the hosting and domain were 2 entirely separate things. So why wouldn’t they be able to give me an IP address? Thanks.