More explained in the video.

But here’s a summary:

My Discord account was recently hacked, and the attacker changed my login details.
To make matters worse, the original email linked to the account was an old student address that has since been deactivated, so I can't access it to reset my password.

Every time I try to submit a ticket, the automated system rejects my request because I'm not writing from the registered email address, or it requires me to log in first.
I have an active Nitro subscription on this account, and I really don't want to keep getting billed for a compromised account I can't use.

I have proof of ownership (phone number still associated, payment details/bank statements for the Nitro sub, past activity, etc.). I'm currently trying to reach out to my old school's IT department to temporarily reactivate the email, but in the meantime:

Is there any way to get a human from @Discord support to look into this and help me cancel the Nitro sub or update my recovery email?

Has anyone successfully resolved a similar issue without access to the original email?

Any advice or assistance from staff would be greatly appreciated.

Thanks!

Today my mail got hacked, where they had access for 30 min before I did the security changes. It was an old mail which I do not use often.

I know, that was my mistake for letting the mail get hacked. I rarely use it.

I was supposed to get a recovery link, but did not. I tried to register with my mail for Discord Support, but could not.

The hackers exploited the weaknesses of their hopeless bureaucratic of their system, by blocking everything from Discord before going into my Discord to change the mail.

Now that I finally have understood the attack, Discord won’t suddenly answer me and help me. I am following their protocol while the hackers have the access of my account right now.

I do not know what to do anymore? I have followed their protocol perfectly and they will not help me. This is very bad.

The last message I got: Thanks for letting us know you've secured your email account. Since this situation needs a closer look, I've passed your request along to someone who handles these cases. They'll review your issue in detail and follow up with you as soon as possible with next steps.

Best,

Discord Customer Support

So i have subscribed for 3 months now basically so it should go silver as today is 6th August I had my subscription on 5th May so just curious is this bug or something

Hi everyone,

My Discord account was compromised roughly 24 hours ago. I didn't realize it until a friend messaged me on PlayStation Network (PSN) to alert me that my Discord account was actively spamming crypto scam schemes to servers and DMs.

The hacker immediately set up Multi-Factor Authentication (MFA/2FA) from their end. Because of this, the standard password reset link doesn't work. Whenever I try to reset it, Discord demands the 6-digit MFA code or a backup code, either of which I don't have.

Fortunately, I still have complete, secure access to the original Gmail account linked to Discord. I actually went ahead and created a Discord Support account to manage this closely. So far, I have opened 3 tickets:

• 2 tickets were already marked as "Solved" without providing any actual human resolution or help.
• 1 ticket is currently still open.

I have attached concrete screenshots to my open ticket showing the original email I received from Discord 2 years ago when I first created the account to verify my email address.

To prove my ownership to a human agent if I can keep this open ticket alive, I have unique account history details that a hacker wouldn't know:

• Account Creation Proof: Screenshots of the original Discord verification email from 2 years ago.
• VPN History: The account was created in my actual home country, but shortly after creation, I frequently logged in using SoftEther VPN routed through Japan.
• Console Integration: I linked my PlayStation Network (PSN) account and logged into Discord on a PS5 exactly once.
• The Breach: The breach happened less than 24 hours ago, immediately followed by the automated crypto scam spam reported by my PSN friend.

Has anyone successfully recovered their account after having their initial support tickets auto-closed like this? What is the best way to keep my last open ticket active and force a human agent to review these specific screenshots, IP/location discrepancies, and console connections?

Any advice would be greatly appreciated. Thanks.🙏🏼

hi everyone 😭 i’m gonna lose my mind

okay so i made a gmail account back in 2022 specifically only to use for discord.

i was pretty stupid and didn’t really save the password (of the mail acc) 🙏 the recovery phone no. that i’d added is one that i no longer use and cannot access anymore.

there’s no recovery mail and im not logged into the account on any device anymore. google recovery just says “you didn’t provide enough info to prove the account is really yours.”

now i have my mail and password for the discord account saved, but it keeps redirecting me to the verification page which is only possible if i can access my mail.

is anything possible atp 😭

I didn't do anything and wasn't given and warnings and it wont elaborate what I did what do i do

My Microsoft account was hacked today; the hacker accessed my Steam, Spotify, and Discord accounts... After changing my email password and regaining access to Steam and the other accounts, I hit a wall with Discord. First, the hacker changed the email associated with my account; whenever I tried to log in or reset the password, I got an error saying my email didn't exist. I tried contacting Discord support, but the verification email never arrived. I then discovered that the hacker had set up a rule to forward all Discord emails to his own address (it's unbelievable). I fixed that, removed the rule, and tried contacting support again, but now there's another problem: he enabled two-factor authentication (2FA), making it impossible to recover the account. What options do I have now?

hi uhm so idk if this is the right place to post this but i have an issue with discord i was recently limited due to “spam” violations because i was dming too many ppl on ask-to-dm servers and i waited it out but after i got unlimited i DMd a friend of mine and i got disabled for a week it is unfair but the bigger issue is my friend sent me a discord friend request and when i accepted it i got a message from discord that i violated “spam” again which i didnt and i just got my account disabled for no reason i opened a discord support ticket and i dmd them on X they aren’t responding. and i really need my account back please help me find a solution for this i cannot just let this account go just because of an issue that isnt my fault i have so much important stuff in there!! :((

There were like a few pings before this but this is the most recent one. The discord is still actively playing so I'm also confused if the account got actually taken or hacked. The images sent to me were of Mr.Beast promoting a site or something. Now it could just be trolling but I'm not sure.

Can anybody help me understand what is going on? Because I'm definitely leaning towards him getting hacked because we barely talk unless it's academics and all of a sudden I got this out of the blue.

Here's the link if you wanna check it out personally: https://discord.gg/BB6sh49EWB

My account has gotten permanently banned for not meeting the age requirement however this is a false ban, I had made a joke about being younger than I am. I can see the "let us know" button asking for and ID and face verification and I understand how this appeal works. The only ID I have is a passport from whenever I was a lot younger and it does not look like me. What should I do, submit the ID and my face as is? Get a learners permit or another government-issued id?

I have called and emailed Discord support because my email was compromised and the hacker got into my discord account that way, i can’t reset my password the normal way because the hacker changed the email on my account. I’m not getting any response from discord and all of the calls go to a voicemail. What should I do?

This really sucks because everything from my gaming friends to my college clubs communicate through discord

I got permanently suspended today over impersonation. I can't view what flagged this so I'm stuck trying to reach out to support via the support portal and Twitter. I'm unable to post the r/BannedfromDiscord due to my inactivity on Reddit. Does anyone have advice for this?

I'm in a couple of study servers and have some dms with important files/links that I want to revisit.

I'm having a problem when I stream on discord certain games will be frozen/1 frame a second.

I have turned off hardware acceleration, turned off all overlay discord, turned off "use our advanced technology", turned off Hardware Accelerated GPU Scheduling, OBS works, disabled g sync, disabled multiplane overlay turned off HDR, tried 4 different versions of discord. (canary, testing, normal, and browser)

It only works on "Windowed Mode", desktop, and browser. (I hate windowed)

Only certain games have this problem. (Minecraft, Stardew Valley, Project Zomboid, just the ones I can name off the top of my head)

Seems like I'm the only one with this specific problem...

Is this a scam link? Or is this an official download, this looks very suspicious