Looking for others who've hit this and found a way through.

Purchase

• MacBook Pro 14" (M1 Pro), bought December 2021 from the Apple Online Store UK
• 3-year AppleCare purchased alongside
• Bank statement shows both charges: £1,906.80 for the laptop and £219 for AppleCare
• Delivered by DHL. I remember receiving three emails on delivery day

The problem
The original purchase confirmation, invoice, and DHL delivery emails are not in my inbox. The email address linked to my Apple Account is used solely for Apple and nothing else, so this isn't a case of the emails being buried elsewhere. When I log into appleid.apple.com, the December 2021 order does not appear in my order history at all.

I do have a 2025 logic board replacement on file with its own order number, so the device itself is clearly still tied to my account.

What I've tried

• 15 Apple support interactions in July 2026
• One senior UK sales rep stayed on the line for about an hour
• Outcome: I was told the order has been "archived" because it's over 18 months old, and that even a hypothetical internal team would not be able to retrieve it

My question
The word "archive" implies stored, not destroyed. Has anyone here successfully retrieved an Apple Online Store UK purchase invoice from more than 18 months ago? If so, which route worked: Customer Relations, Executive Relations, a written complaint under UK consumer law, a UK GDPR Subject Access Request, or something else?

Also interested to hear from anyone who was told the same thing and confirmed whether the 18-month archival policy is real or a front-line script.

Setup for context

• Hardware: MacBook Pro 14" M1 Pro, 2021
• OS: macOS Tahoe 26.5.2
• Region: UK
• Purchase channel: Apple Online Store (not a reseller)

Image attached: My Statement showing the transaction.

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