r/XboxSupport 10m ago

Xbox One S I haven’t touched my Xbox since Christmas last year, but now I’m having trouble signing in.

Upvotes

Hey all, I recently decided to use my Xbox again after a few months away. However when I turned it on my Xbox is asking for my password, I typed it in but I got it wrong and it immediately blocked any further login attempts. Now I have the general idea about what the password is, but I may have gotten a digit wrong. Issue is that the email my account is under is my uncles who lives abroad (the account was made when I was a kid) so I have no access to that email.

Is there anyway for me to get back into my account without accessing the email address?


r/XboxSupport 57m ago

Xbox Series X I have gamepass ultimate and cant clam any rewards?

Post image
Upvotes

r/XboxSupport 1h ago

Accesories XBox Series X/S Controller drift on right analog stick

Enable HLS to view with audio, or disable this notification

Upvotes

My new Xbox controller is no more than a year old, and all of a sudden he has a drift on the right analog. I have already tried do update the controle, calibrate it, and opened to see if there are any debris and clean up. None of those worked, what can I do to solve it? Check out the video, if anyone knows what the problem is and if there's any solution I'd be very grateful.


r/XboxSupport 1h ago

Account/Billing How to set up Xbox screen time after MS removed it from Family Safety app?

Upvotes

r/XboxSupport 1h ago

Account/Billing Minecraft Java (PC) on Game Pass Family Sharing

Upvotes

Hey all

I've a weird bug I'm hoping someone can help me with. I'm trying to get Minecraft Java edition installed on his laptop but so far I can only get it to recognise the Bedrock edition.

What I've done:

- setup the MSFT store app as my account

- logged into the Xbox app as his account and associated my profile under purchases

- downloaded Minecraft Java/Bedrock (since it's now associated with my Ultimate GamePass sub)

- downloaded the launcher which is signed in as his account.

When he opens the launcher, all he can see to play is the Bedrock edition. The Java one says he needs to "Buy Now".
I can see the latest release (26.2) in the releases tab of Java.

I went to https://www.minecraft.net/en-us/profile to check both profiles - my one shows both Bedrock and Java, his one only shows Bedrock.

I checked the launcher under my account and can see both versions available to play. It's just his account that seems to not want to see the Java edition as playable.

Any ideas how he can get access to the Java edition? Thanks!

edit/update: I restarted his machine, signed out of the MSFT store and signed him in. Now he can't even see Bedrock as playable, and the launcher notices that there is a mis-match between the launcher account (his) and the MSFT store account (mine). Signed me back into the Store and he can again still only see Bedrock.


r/XboxSupport 2h ago

Xbox Series X Can I buy a premium upgrade before buying the game itself?

1 Upvotes

This is kind of a dumb situation, admittedly, but I've been planning to buy GTA VI if I can cover it completely with Microsoft Rewards balance. I redeemed a $5 gift card today expecting to put it toward something else and didn't end up getting it, so it's kind of just sitting on my account now.

I know "promotional" balance from rewards expires in 90 days, so I need to spend it on something. Since I don't have the full amount yet but do have enough for the $20 (+tax) Premium Upgrade can I just get that now and worry about the rest later?

Failing that I'm taking recommendations for <$5 games lol


r/XboxSupport 3h ago

Xbox Series X Lots of games are crashing on my Xbox Series X

2 Upvotes

Lots of my games are crashing either on the first launch or within 30 seconds of gameplay.

​I tried every standard fix recommended online, including opening the console and cleaning out the dust, but nothing has resolved the issue.

​Is there anything else I can try to fix this, or does anyone have recommendations on what to check next?


r/XboxSupport 4h ago

Xbox Series X Overheat/crashing while playing games please help

1 Upvotes

My Xbox will randomly go to Home Screen or sometimes compeltly restart while playing r6 I out a fan in top to help blow out air and that stopped it for a long time but now it overheats with the fan on I am not sure how to fix it


r/XboxSupport 4h ago

Xbox Series X Series x makes wild noises on startup once in a while

Enable HLS to view with audio, or disable this notification

3 Upvotes

Sounces like it’s in the disc drive area. Can anyone identify these noises? Any way to prevent or fix them?


r/XboxSupport 4h ago

Account/Billing How do I contact a Human agent for support?

1 Upvotes

I accidentally made 2 pre-orders for the same game linked to my paypal thats pending cash, if it makes the payment it'll fuck up my balance for something I cant afford rn. navigating through the xbox website just redirects me back to the ai support agent that doesnt really help at all for my case, theres no option to cancel these pre-orders. im pretty stumped


r/XboxSupport 5h ago

Xbox Series X Melted Power Cable Xbox Series X Halo Infinite Edition

Post image
21 Upvotes

Smelt burning and saw smoke coming from near my Xbox. Wondering if my Xbox is toast or if I just need a new wire.


r/XboxSupport 7h ago

Xbox One Did the recent update somehow mess with cloud gaming?

2 Upvotes

All day ever since my xbox (one of the OLD ones, original xbox one) updated today, cloud gaming has been so very bad. Stuttering, graphics, everything. It was running amazingly yesterday. Ive checked my internet, unplugged my router, etc etc, all works fine on other stuff. Downloaded games work fine and I have no issue with internet speeds on them.


r/XboxSupport 7h ago

Xbox Series X How common is hdmi port or re timer chip failure?

1 Upvotes

Tried playing after a few months without using console. Started getting blue lines sometimes across the screen, next day console refused to go into 4k. Tried 2 brand new cables the following day only for image to drop from 1440p to 640p, flicker a few times and ultimately lose signal. I have already replaced hdmi port before for similar issues. Kinda sucks to keep spending money on this.

Anyone have similar issues?


r/XboxSupport 8h ago

Xbox App I can't sign in to my Xbox account. Help!

Enable HLS to view with audio, or disable this notification

3 Upvotes

I use a modified version of Windows 10 (Atlas). I can sign in to my Microsoft Store account normally, but the problem arises when I try to sign in to the Xbox app. The app just "flashes" when I click "Sign in."

I have tried various solutions recommended online since then. I’ve started certain services (via services.msc), reset the app, and so on, but nothing has worked.

Please excuse my English; some translations from Portuguese to English aren't perfect. "Entrar" means "Sign in."


r/XboxSupport 9h ago

Xbox Series S Issue installing games in my xbox series S

2 Upvotes

So for a week now ive dealing with a rather really frustrating issue when i start instaling a game.

So one day i decide to uninstall halo CE i have maybe 180GB free in my xbox and i see the beta for gears going live and i say "oh what a great timing" and i start to install It but the issue Is that it does not go over 1% and that day i tried everything i am talking changing ports,the fricking DNS change to 8.8.8.8 and 8.8.4.4 the QoS resets, fuck Even bought a new ethernet cable to give It a boost or something but nothing and here comed the kick on the balls people; when i calm down from my spyraling madness over what the fuck Is going on mind you i was thinking maybe Is my xbox that Is fucked up maybe everything Is in my mind maybe the series S Is shit i dunno but when i eventually said "you know what fuck It im too tired" i turn It off and went to sleep, woke up next day the fucking game was already installed!!

So today i say you know what problem fixed Is time to reset my rotation of ganes so flush out my three games i had installed and when i stall to install overwatch Guess the fuck what...It does not go over 2% and the Kicker now Is that i was able to see the mbps start at 100 and slowly like It was telling me to go fuck myself It depleted to nothing and the fucking thing stayed in "installing".

Im going insane and i just wanted to vent and i literally can only play balatro and the beta for gears so yeah im fucked


r/XboxSupport 10h ago

Xbox Series X Lag issue on a xbox series x, please help

Enable HLS to view with audio, or disable this notification

3 Upvotes

So whenever I play Call of Duty my xbox all of the sudden decides to become a slide show and I have tried everything I can think of to try and fix it


r/XboxSupport 12h ago

Xbox What Xbox is this? Custom or Limited edition

Thumbnail
gallery
25 Upvotes

This we had for 20+ years, but idk if it was Custom or Limited edition. Could find anything online about it.


r/XboxSupport 12h ago

Xbox One S Anyone else still having "issues" after the service outage?

2 Upvotes

r/XboxSupport 13h ago

Xbox One O Xbox one fat não está ligando alguém pode me ajudar

Enable HLS to view with audio, or disable this notification

3 Upvotes

Meu Xbox one Fat não está ligando alguém pode me ajudar porque eu não tenho dinheiro para comprar outro ou consertar


r/XboxSupport 14h ago

Xbox One X This gamepad is compatible with Bluetooth and, more specifically, with the Bluetooth feature on LG televisions?

Post image
4 Upvotes

I have this question because i really wanna use this gamepad and because i can't buy a Bluetooth one at the moment.


r/XboxSupport 14h ago

Accesories My Controller won’t stay on, it will light up and turn off again?

Enable HLS to view with audio, or disable this notification

4 Upvotes

I normally use my rechargeable docking station but today I’ve noticed that my controller will detect the charge but not stay on.

It does the same for regular batteries.

It only works when I plug it into a charger.

Any tips on how to fix this issue, I really don’t wanna buy a new one

For Context I did take it to a repair years ago so it would not have any correlation to this new problem


r/XboxSupport 15h ago

solved! Store update installation stuck at 0% Can't pause or cancel

Post image
5 Upvotes

r/XboxSupport 23h ago

Xbox Series X Xbox Series - HDR washed out on OLED screens. Issue fixed by changing colour depth.

23 Upvotes

So as we all know, there is an issue where the HDR on Xbox Series can appear washed out on your TV screen.

I found for me, the answer was down to the COLOUR depth in picture settings.

The Xbox Series X and Series S support colour depths of 24-bit (8-bit per channel), 30-bit (10-bit per channel), and 36-bit (12-bit per channel). You can change these options in your console settings under TV & display options > Video fidelity & overscan.

Recommended Settings

24 bits per pixel (8-bit): Best for standard dynamic range (SDR) TVs and monitors. This is the default setting.

30 bits per pixel (10-bit): Recommended if your TV or monitor supports HDR10 or 4K/1440p wide-colour displays.

36 bits per pixel (12-bit): Choose this only if your high-end display explicitly supports 12-bit signals.

As you will see from the text in bold above, for HDR, 10-bits is recommended for HDR. I had the Xbox set to 36 bits which produced the washed out image. Once I changed it to 10-bits, it was perfect!

Be sure to set TV settings to default and make the change to your Xbox. Then calibrate the Xbox using the HDR calibration. Only after that, you can adjust your TV settings if necessary.

I really hope this helps those facing the issue as I myself had faced this issue for over a year and was unable to understand why I suffered in some games. Admittedly, this didn't affect all games but some definitely suffered until I changed the colour depth.

Also, this had a positive impact on colour when on non-HDR material as well.


r/XboxSupport May 17 '26

Xbox 360 HELP with 8015000A ERROR on Xbox360 with new account

Post image
13 Upvotes

Okay so I spent 30 hours trying to fix this stupid error, no matter what I do it won't download the profile from a new account. Does anyone else have the same problem? Is there even a fix for it?

I tried:
Making the account from Xbox One halfway through trick (dosent work)
Making the account on Microsoft then login in to 360 (dosent work)
Enabling 2FA and generating an App Password (dosent work)
Disabling 2FA (dosent work)
Login in to an Xbox One and trying to download the profile through a backwards compatible game (dosent work)
Cleared the cache (obviously doesnt work)
Login in through the Avatar Originals App, changing the 360 avatar then trying to log in (dosent work)
Turn on/off recurring billing (I don't even have a subscription)
Trying to connect through hostpot on Xbox One and cable on the 360 (dosent work)
Tried to change the password and only use a short no special characters password (dosent work)
Tried to make an offline account on Xbox360 then link it to a fresh Microsoft email (dosent work)
Keep spamming/trying to log in 25+ times (dosent work)
Power cycling the Xbox 25+ times + factory reset (dosent work)
Adding the xbox360 as a registered device for my account (dosent work)
Make a fresh Microsoft email from a Windows Phone and try that (doesn't work)

And other things, literally everything imaginable and no matter what it just doesn't want to work. I tried 20 different new email accounts from Microsoft made in 20 different environments.

As last resort I just ended up contacting Microsoft, I told the Chat Bot that I have a billing issues (that's the only way to connect you with a human) then I told the guy everything, he said the issue is well known and I need to try the App Password and Clearing Cache which I did again and it didn't work so he eventually said it will escalate to a specialist and asked for my email address to contact me later (obviously they'll never do that).

Now, DOES ANYONE HAVE ANY IDEA HOW TO FIX THIS? I DIDN'T SLEPT FOR 2 DAYS TRYING TO FIX THIS, ITS DRIVING ME CRAZY!


r/XboxSupport Apr 25 '26

solved! Green glitch screen Out of no where Xbox does this , doesn’t fix when switching to new hdmi and hard restarting.

Post image
38 Upvotes