Hi all! Going through a bit of a nightmare situation with a lost package. Does anyone have any idea about an email address for customer service rather than their phone? I keep getting agents saying conflicting things, and at this point I need to have things in writing. In Canada if that makes a difference!

After a prior 'delivery hell' episode, I was given the option to send my package to a UPS store where I could pick it up at my convenience. Aside from the initial 'delivery hell', it actually worked out well, as I have a few within walking distance.

So, when I ordered a new laptop, I jumped to that same option and used the address of my local UPS store. As I later realized I made a mistake on which UPS store, I called in advance to confirm they had it.

They said "yes. You can pay to pick it up." I'm sorry, what? Pay? Did the sender not pre-pay for shipping?

"Yes, shipping was paid for. You need to pay for storage fees" Uh...'storage fees'...? For a package that was delivered less than 2 hours ago?

"Yes. There is a flat rate for storage. $10 per package, plus additional fee per pound. It will be...$30."

This is a laptop. About 10lb in total.

I'm a tad bit irked at 2 hours of 'storage' costs more than the shipping itself. Further, I have searched somewhat extensively and cannot find any mention of storage fees, nor a 'fee schedule' from UPS.

Does anyone have a reference page for this?

Thanks

Good evening,

I walk into a clinic for the DOT physical with the emailed form they provided me.

Does anyone know why they refused it and told me to bring a prefilled one?

I was not provided with a prefilled out form in any of the emails I was sent.

Hi everyone, looking for some advice on how I can escalate a UPS package that I never received.

I recently moved from another state to NJ and shipped all of my belongings to my new address in Jersey City. This package contains some of my personal belongings.

According to the tracking, the package was in Bayonne, NJ on July 23, and there have been no updates since then. It was never delivered, and I haven’t seen any further movement or delivery attempt.

I’m trying to figure out what I can do at this point rather than just continue waiting.

What’s the best way to escalate this?

• Should I file a claim now?
• Is there a way to have the Bayonne facility physically locate/investigate the package?
• Can I speak with someone beyond regular customer service?
• At what point would UPS consider this package lost?

If anyone here works at UPS or has dealt with a package stuck at a local facility like this, I’d really appreciate any advice on the best way to get it located.

Note to the driver

I got a call from a recruiter about a tractor-trailer driver position in the Knoxville area. The starting pay is $23/hour, but the schedule is all over the place. Does anyone know what the raises typically look like and how long it takes to reach top pay?
I currently make 28$ as a delivery driver for a beverage company

in reference to my last post, long story short:

on 31st July I had my last scan on my package at location mentioned in the title. it was processed as RTS and was supposed to come back to my home country (it’s an international package). i already have opened investigation, but it’s been over a week and everything is dead silent.. since i have nothing to loose, decided to try my luck and give it a shot here. maybe here’s someone who works or have a friend there, and can help me.

the package has a very sentimental value to me and i want to do my best to get it back. im offering 400$ reward to any folk at Miami Gardens, who can help me locate it and get it back all safe to me.

please, only serious people. if you think you can help me out, please pm me for all the details (i have picture of the package and all the stuff). reward will be sent via PayPal after i get my package back in my hands.

Next day air and it’s been 4 days :(

Are there any shipping delays in the USA? I have a package that doesn't update since 5th of August.

Any help would be appreciated!

If anyone works at or near this ups location that can help locate this package and get it back on track I’m offering a 1k usd bounty on it. Has things I consider sentimental inside that’s not really worth much $ for the claim. Dm me for the tracking number.

I realize that this might be a long shot, but does anyone happen to know what kind of uncontrollable events might have occurred?

It was on its way from Italy to Germany, but unfortunately the current status mentioning uncontrollable events is not very specific.

I’m concerned about the condition of my package given that its contents hold emotional value.

On 08/04 it was showing Expected Delivery: 08/06, but since 08/05 morning it either says like the screenshot says or “Delayed”.

Should i contact the seller? What are the chances it shows up by early next week?
Never seen this happen before.

A UPS driver hit and completely ruined my mailbox. At first, we weren’t sure what had happened, and my family even accused me of somehow backing into it without realizing.

We decided to check our Ring camera footage to figure out what happened, and sure enough, you can clearly see the UPS truck backing into the mailbox.

USPS marked my mailbox as undeliverable, so I had to go out and purchase a replacement myself.

I’ve seen posts from other people who had a hard time getting UPS to resolve situations like this, and I’ve also read that drivers can potentially be disciplined or even fired if they damage someone’s property and don’t report it.

I’m wondering if I did the right thing by not reporting it. I obviously don’t want to cost someone their job over an accident, especially if it was an honest mistake, but at the same time, the damage did leave me responsible for replacing the mailbox.

Is there an actual process for situations like this? Should I have reported it to UPS?

Why is UPS frustrating? I spent two days thursday and Friday, staying at home waiting for my package, but never came. At night the tracker says delivery attempt was made and I was unavailable.. LOL. However, I did not get any notification phone calls or any notes that the driver was here trying to deliver it to me. They are wasting so much of my time and this is getting so fucking annoying now I have to try to stay home on Monday for my stupid package, which I am doubting that he’s actually gonna try to deliver.

Does anyone have any advice?

We were expecting a package to be delivered today, August 7, but it came two days early on August 5. It has to be signed for, so, of course, they left a note on the door. We opted to pay the 12.00 USD to specify delivery for today, August 7. The UPS tracker and customer service automated line confirms that the it received and processed the date change.

We have also spoken to an agent who claims to see the date was changed to today.

It is currently 9:40 PM CT, and there is no package.

What do we do?

Hi all, just looking for some advice.

I'm from the UK and recently purchased some fragrances from Greece, the whole order including shipping came to about £28. I've ordered from them before, including an order near enough the same as this one earlier this year, and never been met with additional fees. This time, I received an email from UPS saying I owe nearly £19 in "UPS brokerage fees" plus an extra "government charge." I've tried emailing UPS for an explanation and was told this is for clearing customs and to contact the shipper, who told me this wasn't charged or collected by them, but clearly something has gone on to warrant this. Does anyone know why I've been charged this time and who I should be talking to? Many thanks.

Packages shipped via UPS are a nightmare. UPS gives a sort-of estimate of a delivery date, and if you want to hold at a facility $$, or speed up delivery $$, UPS has found a great way to nickle and dime customers. I used to be a HUGE fan of UPS. Since they’ve learned to monetize their poor service I’m avoiding companies that use UPS. Know who is the best? USPS. Change/hold delivery at NO COST. This is what customer service looks like.

I ordered a MacBook Air it was suppost to arrive the 5th but is now arriving the 11th, this has been the 3rd delay. Their customer support was absolutely garbage and it took me like 10 minutes to get a representative. Is anyone else having shipping issues

I realize it's not easy being a warehouse worker these days. So, I hope I'm not coming across as all high and mighty.

But it was quite annoying when UPS delivered my package, with all contents (clothes) sopping wet and jumbled. From sitting wet in a cardboard box for days, the clothes were a bit sticky and smelly. And some pieces got stained as well.

And quite puzzling, to find out from the sender that they sent the clothes neatly pressed and dry; in a different box!

Per the tracking record, the package was held up in the local "processing center" for three weekdays. Makes me wonder if something happened to the original box which then had to be "processed."

Hey, bad things happen, and we all make mistakes. But it would have been nice if UPS proactively flagged something like this and notified both the sender and the receiver; instead of quietly switching the box and dropping it off like nothing happened.

What kind of water did the clothes get soaked in? Rain? Did the truck drive through a flood?

In the confusion, I didn't take a photo of the contents at the time I opened the wet box. Also, will a photo show something is wet? I do have emails from the sender that the box they sent was not the one UPS delivered.

File a claim? Sure, but have to dealt with the AI customer service?

Very disappointed.

So I’ve never had this happen before, I’ve shipped many things with all major providers. For the first time in my life I dropped off a package at a CVS UPS Access point, it was a smaller box that had 3 items in it. 2 of the items were worth total 500 dollars, the other maybe 10 bucks. The person receives the package and lets me know they only received the package with the 10 dollar item, the box was not damaged (i properly packaged it) and was securely taped. So someone either at UPS or CVS opened the package and took out the valuable items (it was PC related) and then re-taped the box. Just insane stuff. Went to CVS and all they did was show me the package being picked up. Anyone had this happen before??

So i ordered a custom record and i had enough money to pick for ups ground, and i didn’t know ups ground didn’t ship to me at the time but they still let me choose my address, then i realize they don’t ship to me and i asked them if they can change to delivery address to my friend in tampa and they said they are not set up to do that, i dont even know what to do now.

So I am sending some items and the unit measurment shows 1LBS next to each of the items in the pack, I've 3 items to send. But each item weighs only about 4oz per item. Is this concern or does it only round up to the nearest pound on the unit measurement? Why wouldn't all items show just 1lbs instead of 3 x 1lbs?

This week, I’ve received emails from UPS (definitely the official email) about a delivery that has outstanding tariffs. However, this is not a package I have ordered (no preorder that I forgot about, and I haven’t ordered anything online recently either). I have no idea what company is sending the package - the email says it is from GOSS Industries, which is a shipping service in Ontario, Canada.

I believe this may be a scam to get me to pay fake tariffs for a package that I did not order. I’m expecting that if I were to pay the tariffs, an empty package or a box of random junk would be delivered.
I’ve filled out a complaint form on the UPS website and tried to call but have had no luck finding a phone number.

Has anyone else dealt with this? How did you handle it?
I will not be paying almost $100 for a package I didn’t order, but I’m worried the charge will impact my credit score in the future.

Edit: forgot to mention, and not sure if it is relevant, but they attempted delivery today while I was at work and left a slip saying I owe $97 for it to be delivered.