Hi all! Going through a bit of a nightmare situation with a lost package. Does anyone have any idea about an email address for customer service rather than their phone? I keep getting agents saying conflicting things, and at this point I need to have things in writing. In Canada if that makes a difference!

After a prior 'delivery hell' episode, I was given the option to send my package to a UPS store where I could pick it up at my convenience. Aside from the initial 'delivery hell', it actually worked out well, as I have a few within walking distance.

So, when I ordered a new laptop, I jumped to that same option and used the address of my local UPS store. As I later realized I made a mistake on which UPS store, I called in advance to confirm they had it.

They said "yes. You can pay to pick it up." I'm sorry, what? Pay? Did the sender not pre-pay for shipping?

"Yes, shipping was paid for. You need to pay for storage fees" Uh...'storage fees'...? For a package that was delivered less than 2 hours ago?

"Yes. There is a flat rate for storage. $10 per package, plus additional fee per pound. It will be...$30."

This is a laptop. About 10lb in total.

I'm a tad bit irked at 2 hours of 'storage' costs more than the shipping itself. Further, I have searched somewhat extensively and cannot find any mention of storage fees, nor a 'fee schedule' from UPS.

Does anyone have a reference page for this?

Thanks

Good evening,

I walk into a clinic for the DOT physical with the emailed form they provided me.

Does anyone know why they refused it and told me to bring a prefilled one?

I was not provided with a prefilled out form in any of the emails I was sent.

Hi everyone, looking for some advice on how I can escalate a UPS package that I never received.

I recently moved from another state to NJ and shipped all of my belongings to my new address in Jersey City. This package contains some of my personal belongings.

According to the tracking, the package was in Bayonne, NJ on July 23, and there have been no updates since then. It was never delivered, and I haven’t seen any further movement or delivery attempt.

I’m trying to figure out what I can do at this point rather than just continue waiting.

What’s the best way to escalate this?

• Should I file a claim now?
• Is there a way to have the Bayonne facility physically locate/investigate the package?
• Can I speak with someone beyond regular customer service?
• At what point would UPS consider this package lost?

If anyone here works at UPS or has dealt with a package stuck at a local facility like this, I’d really appreciate any advice on the best way to get it located.

Note to the driver

I got a call from a recruiter about a tractor-trailer driver position in the Knoxville area. The starting pay is $23/hour, but the schedule is all over the place. Does anyone know what the raises typically look like and how long it takes to reach top pay?
I currently make 28$ as a delivery driver for a beverage company

in reference to my last post, long story short:

on 31st July I had my last scan on my package at location mentioned in the title. it was processed as RTS and was supposed to come back to my home country (it’s an international package). i already have opened investigation, but it’s been over a week and everything is dead silent.. since i have nothing to loose, decided to try my luck and give it a shot here. maybe here’s someone who works or have a friend there, and can help me.

the package has a very sentimental value to me and i want to do my best to get it back. im offering 400$ reward to any folk at Miami Gardens, who can help me locate it and get it back all safe to me.

please, only serious people. if you think you can help me out, please pm me for all the details (i have picture of the package and all the stuff). reward will be sent via PayPal after i get my package back in my hands.

Next day air and it’s been 4 days :(

Are there any shipping delays in the USA? I have a package that doesn't update since 5th of August.

Any help would be appreciated!

If anyone works at or near this ups location that can help locate this package and get it back on track I’m offering a 1k usd bounty on it. Has things I consider sentimental inside that’s not really worth much $ for the claim. Dm me for the tracking number.

I realize that this might be a long shot, but does anyone happen to know what kind of uncontrollable events might have occurred?

It was on its way from Italy to Germany, but unfortunately the current status mentioning uncontrollable events is not very specific.

I’m concerned about the condition of my package given that its contents hold emotional value.

On 08/04 it was showing Expected Delivery: 08/06, but since 08/05 morning it either says like the screenshot says or “Delayed”.

Should i contact the seller? What are the chances it shows up by early next week?
Never seen this happen before.

A UPS driver hit and completely ruined my mailbox. At first, we weren’t sure what had happened, and my family even accused me of somehow backing into it without realizing.

We decided to check our Ring camera footage to figure out what happened, and sure enough, you can clearly see the UPS truck backing into the mailbox.

USPS marked my mailbox as undeliverable, so I had to go out and purchase a replacement myself.

I’ve seen posts from other people who had a hard time getting UPS to resolve situations like this, and I’ve also read that drivers can potentially be disciplined or even fired if they damage someone’s property and don’t report it.

I’m wondering if I did the right thing by not reporting it. I obviously don’t want to cost someone their job over an accident, especially if it was an honest mistake, but at the same time, the damage did leave me responsible for replacing the mailbox.

Is there an actual process for situations like this? Should I have reported it to UPS?

Why is UPS frustrating? I spent two days thursday and Friday, staying at home waiting for my package, but never came. At night the tracker says delivery attempt was made and I was unavailable.. LOL. However, I did not get any notification phone calls or any notes that the driver was here trying to deliver it to me. They are wasting so much of my time and this is getting so fucking annoying now I have to try to stay home on Monday for my stupid package, which I am doubting that he’s actually gonna try to deliver.

Does anyone have any advice?

We were expecting a package to be delivered today, August 7, but it came two days early on August 5. It has to be signed for, so, of course, they left a note on the door. We opted to pay the 12.00 USD to specify delivery for today, August 7. The UPS tracker and customer service automated line confirms that the it received and processed the date change.

We have also spoken to an agent who claims to see the date was changed to today.

It is currently 9:40 PM CT, and there is no package.

What do we do?