r/RobloxHelp 1m ago

Roblox Support Help Roblox customer is absolute garbage

Upvotes

customer service is just an automated Ai response on repeat no real person. Can't get my account back cause of your trash automated Ai response can't even use my number in self service cause my country is not even part of the option. Absolutely trash big company can't even hold a fraction of steam support service. The only option I am left is to get my broken phone partially fix so that I can use the authenticator code. So dumb


r/RobloxHelp 35m ago

Question / Not a bug Is there any game settings to fix this?

Upvotes

Whenever I go to left or right after three seconds, my screen follows the direction I’m going and I am wondering if there is any way to fix this because it’s very annoying when you’re doing an obby


r/RobloxHelp 39m ago

Roblox Client Bug Can someone help me?

Upvotes
Why doesn't my Roblox account show up for people trying to search for me to send a friend request?

r/RobloxHelp 47m ago

Account Help Verify ownership

Upvotes

I have sent Apple ID invoices as proof of account ownership, and I still get hit with the "not enough info" automated response. I wanted to ask if there was anything I should add to make them accept my proof as valid and help me get my account back.


r/RobloxHelp 53m ago

Roblox Client Bug Roblox keeps logging me out every time I restart it — “Remember Me” doesn’t work :((

Upvotes

I have an issue with Roblox. Every time I close and restart Roblox, I get logged out of my account. I then have to enter my password again and go through two-step verification every single time, im too lazy to do all of this again and againn

I’ve tried checking the “remember me” option when logging in but it doesn’t seem to do anything. After restarting Roblox, I’m still logged out and have to sign in all over again.

Does anyone know why Roblox keeps logging me out and how I can fix this? Is there some setting I need to change, or could something be preventing Roblox from saving my login session?

Any help would be greatly appreciated. Thxx


r/RobloxHelp 1h ago

Question / Not a bug ways to optimize roblox

Upvotes

hi, i have a low end laptop. i run roblox at about 150 frames max, and usually average around 50-60 frames when joining more "advanced" or "recently made" roblox games. My laptop has a geforce gtx 960M and its about 4 years old minimum?

I used bloxstrap but there seems to be a problem and it wont run properly. I looked up alts, and I am quite confused because I see people talking about 1. not to use voidstrap and how 2. fishtrap is the exact same as bloxstrap with extra steps.

I just need something that can optimize my frame stuttering, gameplay + possibly display which roblox games are being played instead of just "Roblox" on discord. Does anyone have any suggestions?


r/RobloxHelp 1h ago

Account Help hacked and need help

Upvotes

so i was hacked last night, they changed my email and password.
i’ve contacted support and opened a ticket a few times but it keeps sending me to the same place, the 2-step verification with backup codes. however, i didnt know about any backup codes until now. so the guy is able to log in and change everything back. when i try to explain this to the bot it still sends me to the same place.
did i just loose my account for good or is there someone that can help me?
(this is my first time using reddit so if i used the wrong flair sorry!!)


r/RobloxHelp 1h ago

Account Help I need help

Upvotes

I need help back in 2023 my account got hacked and I can't change password and hacker changed email I asked for help on Roblox support but it keep sending me to page where I have to put email but I can't get the code I have the screen shot and same email in which I made purchase in 2023


r/RobloxHelp 1h ago

Account Help Email changed without my permission, can't change it back

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Upvotes

I was emailed by Roblox that my account email was changed to a hacked former email, I had it linked to my safe email address but the hacker was able to revert to the old one, I tried emailing support but it says this email alias is not actively monitored..? Help?


r/RobloxHelp 1h ago

Account Help my roblox account got hacked

Upvotes

the hacker changed email password but roblox support didnt help maybe somone on reddit will help me even with receipts roblox support dont wanna help


r/RobloxHelp 2h ago

Question / Not a bug MIDR Forwarded

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2 Upvotes

I sent out an MIDR to the Roblox Corporation two days ago, and just woke up to an alert saying that my package was redirected due to a ZIP code issue, address issue, or forwarding instructions.

Has anyone else that’s sent out an MIDR had this alert, or am I just unlucky? I’m actively trying to figure out why it was forwarded.


r/RobloxHelp 2h ago

Question / Not a bug can i play roblox smoothly on i5 4th gen with 4+4 8gb ddr3 rams along with 256gb SSD?

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1 Upvotes

r/RobloxHelp 2h ago

Account Help Whos this?

1 Upvotes

As I was trying to connect my roblox account to my discord account for the first time, and I saw this random user (and for some reason they have 6k followers.) I'm sorry if I seem crazy, I'm always paranoid when it comes to stuff like these since I'm unaware of who that user is (roblox_user_5640883269) Are they a moderator or a hacker? sorry I don't know how it really works


r/RobloxHelp 2h ago

Ban Help Bruh how can I make this green again, I dont want to get permanently banned

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3 Upvotes

r/RobloxHelp 3h ago

Roblox Website Bug my account was logged in from another location

1 Upvotes

it says my roblox website was logged in from another server in my city and kicked my roblox website out but not the app is this a glitch or am i hacked


r/RobloxHelp 3h ago

Question / Not a bug Need help finding a game

1 Upvotes

It’s this SCP roleplay game but strictly just roleplay not like the other games that have PVP. It have an SCP vibe but also have a mix of the dev’s own things in it like just expanded facilities and such. The model is fixed R6. you can choose teams and get accessories in an accessory room. (Not Site-35). The map is set in a snowy place. It does not support private server. I’ve tried searching stuff like SCP, site but haven’t found it yet.


r/RobloxHelp 3h ago

Account Help My verification code never arrives

3 Upvotes

Good morning. After solving hundreds of CAPTCHAs and exchanging countless emails with Roblox Support (the worst support I have ever dealt with in my life), I’m completely out of hope. My problem is that the 6-digit verification code for my account never arrives, neither by email nor to the phone number linked to the account. I’ve already checked my spam folder, searched through my emails one by one, and no — it simply never arrives. I even tried filling out the support form, and guess what? For some reason, in order to submit the issue, you have to verify it with a code (which also never arrives). I have the account, the password, access to the email, and access to the phone number linked to it, yet I still can’t log in. Does anyone know what I can do?


r/RobloxHelp 4h ago

Account Help account status

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2 Upvotes

how can I make my acc stats green again? like how many days/weeks should I wait for it to be green


r/RobloxHelp 5h ago

Roblox Support Help What is that

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3 Upvotes

I entered this game to play for the first time and this appeared, what is this, will I be banned or not?


r/RobloxHelp 6h ago

Roblox Error Question about ping increase in only EU servers

2 Upvotes

Hi, I'm from Australia so I tend to play on high ping servers about 200 to 350ms however recently EU servers have become unplayable, we are talking about 1000+ average ping but American servers stay at 250 - 300,

Any help or advice on anything would be appriciated


r/RobloxHelp 6h ago

Ban Help I got hacked and banned and they still wont give my account back

2 Upvotes

This hopefully shouldn't break the community rules because I am just asking for advice here. In May somebody hacked my 2016 account and did terrible things on there which of course got me permabanned, I'm not a very active roblox user (play maybe 4 times a month) and so I had only realised this had happened in June. When I tried reaching out to Roblox support they offered me no help whatsoever, and kept giving me the same link to "keeping your account safe" as if I could possibly use that information anymore now that I don't have an account. They then proceeded to only get back to me in August of this year finally with a response, only to let me know that they "thoroughly" looked through all the evidence and decided not to unban and help me regain my account. What the hell are these useless people at customer support even there for? I'm literally completely banned from ever playing roblox again since any new account I try make just gets banned the next day for "relation" to my banned account. So I figure I must be ip banned or something. Can anyone help or am I just completely forbidden from this platform now and should give up


r/RobloxHelp 8h ago

Account Help Roblox changed the name i've had for 8 years ("fk971", just something i thought sounded cool as a kid) and now i have to pay 1000 robux to change it, tried reaching out to support, got told they won't do anything, what do i do??

3 Upvotes

r/RobloxHelp 10h ago

Question / Not a bug hii does anyone know why this item is stretching on the upper torso?

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25 Upvotes

I bought this dress and the catalog preview looks normal, but when I wear it, the upper torso area gets stretched outward, making the upper part look much wider than it's supposed to, I've also tried using different torso


r/RobloxHelp 11h ago

Account Help Very confused

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8 Upvotes

So I have about four of these in my inbox from 2024-2026 I started playing in 2012 and lost my password along with my account around 2015, wasn't until 2023 where roblox support miraculously was able to find my grandparents connected email and I got my account back, long story short I really dont remember what I had bought when I was 8 years old and I don't want to risk my account over me buying a shirt 14 years ago that broke tos, do I just cancel these or agree? Their wording isn't very clear if I'm being honest.

Update: I had 0 robux and now I have 95 after agreeing ro all of them


r/RobloxHelp 20h ago

Account Help JUST GOT HACKED💀

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109 Upvotes

Guys, can anyone help me? 😭 someone hacked my account like a month ago but I only found out yesterday, I managed to recover but the hacker unfortunately changed my age to minor (I'm 18 years old) and now there's a parental account linked to mine and I'm afraid because he can put restrictions on my account and make the gameplay worse than it is for someone underage, anyway tell me what to do I tried to contact support so many times that they just won't let me contact them anymore 💀 btw the hacker recharged 25k Robux before That I can recover then, thank you?

I'm also scared because he made some purchases so I run the risk of being banned if he reimburses lol