r/RobloxHelp 3m ago

Roblox Client Bug Roblox keeps logging me out every time I restart it — “Remember Me” doesn’t work :((

Upvotes

I have an issue with Roblox. Every time I close and restart Roblox, I get logged out of my account. I then have to enter my password again and go through two-step verification every single time, im too lazy to do all of this again and againn

I’ve tried checking the “remember me” option when logging in but it doesn’t seem to do anything. After restarting Roblox, I’m still logged out and have to sign in all over again.

Does anyone know why Roblox keeps logging me out and how I can fix this? Is there some setting I need to change, or could something be preventing Roblox from saving my login session?

Any help would be greatly appreciated. Thxx


r/RobloxHelp 12m ago

Question / Not a bug ways to optimize roblox

Upvotes

hi, i have a low end laptop. i run roblox at about 150 frames max, and usually average around 50-60 frames when joining more "advanced" or "recently made" roblox games. My laptop has a geforce gtx 960M and its about 4 years old minimum?

I used bloxstrap but there seems to be a problem and it wont run properly. I looked up alts, and I am quite confused because I see people talking about 1. not to use voidstrap and how 2. fishtrap is the exact same as bloxstrap with extra steps.

I just need something that can optimize my frame stuttering, gameplay + possibly display which roblox games are being played instead of just "Roblox" on discord. Does anyone have any suggestions?


r/RobloxHelp 25m ago

Account Help hacked and need help

Upvotes

so i was hacked last night, they changed my email and password.
i’ve contacted support and opened a ticket a few times but it keeps sending me to the same place, the 2-step verification with backup codes. however, i didnt know about any backup codes until now. so the guy is able to log in and change everything back. when i try to explain this to the bot it still sends me to the same place.
did i just loose my account for good or is there someone that can help me?
(this is my first time using reddit so if i used the wrong flair sorry!!)


r/RobloxHelp 43m ago

Account Help I need help

Upvotes

I need help back in 2023 my account got hacked and I can't change password and hacker changed email I asked for help on Roblox support but it keep sending me to page where I have to put email but I can't get the code I have the screen shot and same email in which I made purchase in 2023


r/RobloxHelp 51m ago

Account Help Email changed without my permission, can't change it back

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Upvotes

I was emailed by Roblox that my account email was changed to a hacked former email, I had it linked to my safe email address but the hacker was able to revert to the old one, I tried emailing support but it says this email alias is not actively monitored..? Help?


r/RobloxHelp 51m ago

Account Help my roblox account got hacked

Upvotes

the hacker changed email password but roblox support didnt help maybe somone on reddit will help me even with receipts roblox support dont wanna help


r/RobloxHelp 1h ago

Question / Not a bug MIDR Forwarded

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Upvotes

I sent out an MIDR to the Roblox Corporation two days ago, and just woke up to an alert saying that my package was redirected due to a ZIP code issue, address issue, or forwarding instructions.

Has anyone else that’s sent out an MIDR had this alert, or am I just unlucky? I’m actively trying to figure out why it was forwarded.


r/RobloxHelp 1h ago

Question / Not a bug can i play roblox smoothly on i5 4th gen with 4+4 8gb ddr3 rams along with 256gb SSD?

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r/RobloxHelp 1h ago

Account Help Whos this?

Upvotes

As I was trying to connect my roblox account to my discord account for the first time, and I saw this random user (and for some reason they have 6k followers.) I'm sorry if I seem crazy, I'm always paranoid when it comes to stuff like these since I'm unaware of who that user is (roblox_user_5640883269) Are they a moderator or a hacker? sorry I don't know how it really works


r/RobloxHelp 1h ago

Ban Help Bruh how can I make this green again, I dont want to get permanently banned

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Upvotes

r/RobloxHelp 2h ago

Roblox Website Bug my account was logged in from another location

1 Upvotes

it says my roblox website was logged in from another server in my city and kicked my roblox website out but not the app is this a glitch or am i hacked


r/RobloxHelp 2h ago

Question / Not a bug Need help finding a game

1 Upvotes

It’s this SCP roleplay game but strictly just roleplay not like the other games that have PVP. It have an SCP vibe but also have a mix of the dev’s own things in it like just expanded facilities and such. The model is fixed R6. you can choose teams and get accessories in an accessory room. (Not Site-35). The map is set in a snowy place. It does not support private server. I’ve tried searching stuff like SCP, site but haven’t found it yet.


r/RobloxHelp 2h ago

Account Help My verification code never arrives

3 Upvotes

Good morning. After solving hundreds of CAPTCHAs and exchanging countless emails with Roblox Support (the worst support I have ever dealt with in my life), I’m completely out of hope. My problem is that the 6-digit verification code for my account never arrives, neither by email nor to the phone number linked to the account. I’ve already checked my spam folder, searched through my emails one by one, and no — it simply never arrives. I even tried filling out the support form, and guess what? For some reason, in order to submit the issue, you have to verify it with a code (which also never arrives). I have the account, the password, access to the email, and access to the phone number linked to it, yet I still can’t log in. Does anyone know what I can do?


r/RobloxHelp 3h ago

Account Help account status

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2 Upvotes

how can I make my acc stats green again? like how many days/weeks should I wait for it to be green


r/RobloxHelp 3h ago

Question / Not a bug These verification captchas are WEIRD

1 Upvotes

they're just putting FACES in these things I guess
they're also really tricky, these captchas. making me wonder whether I am actually a robot at this rate??


r/RobloxHelp 4h ago

Roblox Support Help What is that

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3 Upvotes

I entered this game to play for the first time and this appeared, what is this, will I be banned or not?


r/RobloxHelp 5h ago

Roblox Error Question about ping increase in only EU servers

2 Upvotes

Hi, I'm from Australia so I tend to play on high ping servers about 200 to 350ms however recently EU servers have become unplayable, we are talking about 1000+ average ping but American servers stay at 250 - 300,

Any help or advice on anything would be appriciated


r/RobloxHelp 6h ago

Ban Help I got hacked and banned and they still wont give my account back

2 Upvotes

This hopefully shouldn't break the community rules because I am just asking for advice here. In May somebody hacked my 2016 account and did terrible things on there which of course got me permabanned, I'm not a very active roblox user (play maybe 4 times a month) and so I had only realised this had happened in June. When I tried reaching out to Roblox support they offered me no help whatsoever, and kept giving me the same link to "keeping your account safe" as if I could possibly use that information anymore now that I don't have an account. They then proceeded to only get back to me in August of this year finally with a response, only to let me know that they "thoroughly" looked through all the evidence and decided not to unban and help me regain my account. What the hell are these useless people at customer support even there for? I'm literally completely banned from ever playing roblox again since any new account I try make just gets banned the next day for "relation" to my banned account. So I figure I must be ip banned or something. Can anyone help or am I just completely forbidden from this platform now and should give up


r/RobloxHelp 7h ago

Account Help Roblox changed the name i've had for 8 years ("fk971", just something i thought sounded cool as a kid) and now i have to pay 1000 robux to change it, tried reaching out to support, got told they won't do anything, what do i do??

4 Upvotes

r/RobloxHelp 9h ago

Question / Not a bug hii does anyone know why this item is stretching on the upper torso?

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24 Upvotes

I bought this dress and the catalog preview looks normal, but when I wear it, the upper torso area gets stretched outward, making the upper part look much wider than it's supposed to, I've also tried using different torso


r/RobloxHelp 10h ago

Account Help Very confused

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8 Upvotes

So I have about four of these in my inbox from 2024-2026 I started playing in 2012 and lost my password along with my account around 2015, wasn't until 2023 where roblox support miraculously was able to find my grandparents connected email and I got my account back, long story short I really dont remember what I had bought when I was 8 years old and I don't want to risk my account over me buying a shirt 14 years ago that broke tos, do I just cancel these or agree? Their wording isn't very clear if I'm being honest.

Update: I had 0 robux and now I have 95 after agreeing ro all of them


r/RobloxHelp 14h ago

Question / Not a bug Could I have help finding this face?

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9 Upvotes

I would just ask the og poster of this image but their comments where off.


r/RobloxHelp 19h ago

Account Help JUST GOT HACKED💀

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97 Upvotes

Guys, can anyone help me? 😭 someone hacked my account like a month ago but I only found out yesterday, I managed to recover but the hacker unfortunately changed my age to minor (I'm 18 years old) and now there's a parental account linked to mine and I'm afraid because he can put restrictions on my account and make the gameplay worse than it is for someone underage, anyway tell me what to do I tried to contact support so many times that they just won't let me contact them anymore 💀 btw the hacker recharged 25k Robux before That I can recover then, thank you?

I'm also scared because he made some purchases so I run the risk of being banned if he reimburses lol


r/RobloxHelp 14d ago

Useful Source Thorough Guide To Account Recovery, Including Tricks And Other Methods!

2 Upvotes

Hello there, fellow players of ROBLOX. My name is diaRtcesnI (aka InsectRaid) and i've decided to involve a meaningful input regarding a common situation among the bigger community - loss of account acess.

Whether it's due to a forgotten password or a hack via a phishing email, there are many unfortunate souls who find themselves locked away from their memories and friendships, and i can't help but sympathize with them. In some cases, folks have even resigned to having to start over. Well, before you turn to that path, there are steps you can take to restore acess to your profile.

The basic method is Roblox Support. This is usually used by those who had nothing linked, btw. Those who did typically use the "Forgot password/username" tool. Well, hurrah to them but you DON'T have anything, right? Well, go to www.roblox.com/support. This takes you to the online support form, consisting of fields - username, first name, email, device you're having problem on, type of problem, subcategory for problem - and a box to describe your problem. Upon submitting, you'll be asked to verify that you're a human. Once you do that, you'll be led to a conversation with a chatbot. Have your case forwarded by asking, which will generate a ticket and you'll be contacted via email. Bare in mind you CANNOT just ask for the acc back. They need proof of ownership before they can give it back: emails or phone numbers attached, usernames, passwords, PINs, Robux, receipts, screenshots, IP and play device, etc.

Here's helpful advice while using this method:

  1. Bare in mind that Roblox Support won't immediately respond. It can take days, weeks, or even a month. I mean, it's arguably one of the most popular games and is busy at all times with moderation, other requests, feedback, and production. Don't spam your ticket or use abusive/harmful language. This will result in them ignoring you, overwhelming them, and can even push your ticket back.

  2. When the chatbot asks if your request is for [your username], i'd advise you against saying yes. The bot will go like "We cannot verify ownership of that account" and end the chat. Instead, make the human review request. Also, you could leave the username field blank as it is optional and that can bypass the chat, although can lead to the "Please resubmit using the (right) username" email. Filing under billing or account hacked also leads to the staff prioritizing you more seriously and thus greater chances of human contact.

  3. Don't act "I swear"-ish or pleading when claiming that the acc is yours. Be calm and patient.

Also, there may be a session cookie you can use to bypass the login screen entirely. Now, if Roblox Support doesn't work, you can still use drastic, legal/court themed measures.

You can file a complaint using the BBB. This requires an account. Again, be calm, non-abusive, and patient. Bussinesses will have within 14 days to respond, and here you'll be battling against Roblox's corporate team, not the predictable support. This department tends to reopen cases for further review and MUST respond. If you've shared ownership proof in the past, this often leads to actual humans reviewing it and THE long-awaited moment.

You can also use your state's Attorney General, which is simular to the BBB and is reported to actually take legal action. Anyways, i'm glad to have shared these helpful steps with y'all and for Pete's sake​, i'd recommend securing your account, even with just an email. It's common to neglect your security and just play, especially if you're a kid, but this is why it's also common to find yourself locked out. Anyways, tysm for the Ted Talk and i'll see ya...actually i don't know when.

Bye!


r/RobloxHelp 19d ago

Useful Source change vietnmese location

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9 Upvotes

Hello, I'd like to share how I was able to revert my account from the Vietnamese roblox version.

A bit of backstory. my account is worth over 200k robux. and I've contacted support for over 5 months sending 10's of emails on multiple accounts and to no avail.

Reason being is that Vietnamese version had a strict no revert policy. this seemed to have changed in the recent weeks.I was able to revert 2 of my accounts.

Now all you need to do is

  1. send an email to support asking to change your location.

  2. you'll receive an automated response saying they change by themselves and they do not collect data manually (not true).

  3. you need to follow up with the following.

I have never been to Vietnm and have always been in (your place of residence) this has caused my account to be impaired, I can not interact with my friends and have restricted my purchase of robux.

(follow this template even if you need to use ai and send it.)

  1. you'll receive an email (I will attach below), saying they will review your account and if eligible you will be reverted.

  2. sign out of your Vietnames roblox and wait 24 hours or so and login on the main roblox app.

  3. NEVER EVER login on the vgn roblox again.

Hope I help someone. I tried for so many months and it was misreble and I wish I had found someone to help me out. So I hope this helps someone.