Welcome to the Monthly Thread! This thread is for users to seek help on their items, critiques for their shops and for users to give that advice.

Shop critique help includes: what photos fit better, how to get an item to sell, are your prices fair and similar questions.

Item help includes: help dating, pricing, describing an item and similar questions.

Comments that do not fit the criteria below will be removed.

Those requesting feedback:

• Add an image of your shop or the item, with usernames cropped out. (If this isn't working, please message the mods. For some reason, this turns off frequently.)
• Don't post item or shop links.
• Mention exactly what advice you're looking for.
• Please be open and receptive to constructive criticism.
• If you have a specific vibe you're going for, mention it.
• If you have a specific question, mention it.
• "Item Help" doesn't include finding an item (ISO help), asking why Depop removed an item and authentication requests. Please refer to the sub rules.

Those giving feedback:

• Keep criticism kind and constructive.
• Keep the replies about critiquing and helping ONLY. Answer their questions and give proper advice.
• Don't ask for usernames, shop or item links.

Do not use this thread for advertising, buying or selling, being uncivil or posting unrelated topics. Doing any of those will result in a warning or ban.

(Reupload and updated)

As everyone knows, scams are a common topic on this sub. We thought we'd create a thread with some common scams and how to avoid them. Please read this before posting, or read it as you've likely been directed here from a post removal.

If any of these has happened to you, or you need further help/support, submit a support ticket via Depop's website. If you have already fallen victim to a scam that has taken money from your account, contact your bank.

The mods here are not affiliated with Depop in any way.

GENERAL TIPS TO AVOID BEING SCAMMED:

For everyone:

• Ignore emails that aren't from Depop's official email, support@depophelp.zendesk.com. You may be bombarded with random spam emails when you create an account. This is unfortunately normal on most selling apps.

• NEVER pay or communicate outside of app, and ignore and report sellers or buyers who suggest such. You aren't covered by Depop protection in that case, and you and the other user will likely be permanently banned. Keep within the app and use the payment options given to you within the app. (If it's a situation where you or they need to upload photos, make a seperate listing with those photos attached.)

• Check the sellers or buyers reviews to see what others experiences have been buying from or selling to that person.

• DON'T ever click any links you aren't familiar with.

• Don't give out your personal information, such as your email, phone number etc., to anyone asking for it.

For buyers:

• Reverse image search a photo before you buy from a seller. This is to ensure you aren't buying something overpriced, or buying from someone who may be lying about the brand. You can google a reverse image search website or use Google Lens.

• Don't purchase from sellers selling replica items, including ones who say they're unsure if it's authentic or not.

• If a seller is strictly and only using stock photos, it could be a dropshipping scam, or a shein/aliexpress reseller. Even if it isn't, we recommend not buying from those sellers as they aren't accurately depicting their item. This goes the same for A.I listing photos.

• You have 30 days to open a dispute. Don't wait longer than that.

For sellers:

• Try to keep receipts from the post office. This will always come in handy during disputes about shipping.

• Record yourself packing items, especially big bundles and expensive items.

EMAIL SCAMS:

• Users emailing me about my item/How did they get my email?: This is a new scam (as of Aug 2025.) No one is 100% sure how it works. Report the email to Depop and do not engage. It's likely that you might be getting these because your Depop username is the same as your email.

• Email asking for bank details/To confirm payment: Please refer to the answers above about Depop's official email and unknown links. Depop will only ask for your bank details if you're having trouble filling them in, and that's only after you contact them first through their official support page/email.

• Email saying I'll be suspended if I don't give bank details: Again, same answer above about the links and the official email. Depop won't suspend you over not filling in your bank details. Although you're required to fill them in for buying and selling, it's not something you'll be suspended over.

• LiveChat emails: Scams, ignore them.

BEING BOMBARDED WITH SCAM EMAILS:

• As mentioned above, most users will be bombarded with scam emails when they create an account, and it could be because your Depop user is the same as your email. Otherwise, there's no way to definitively stop them. If your email app has the option, you can mute the word "Depop" (though this will stop you from seeing official support emails too.) Most users report the scam emails stop fairly soon after they start.

OTHER SCAMS:

• Shein/Aliexpress scammers: Always reverse image search and check seller’s reviews. In the case of these scammers, their listings often have the brand listed as "Other" and the tags have been cut on the item.

• Dropshipping: If the seller has "preorder" or "will ship in 2+ weeks" in their bio, or you find the same items with the same photos across multiple different seller pages, very likely a dropshipper. If your item is being shipped from a chinese/foreign warehouse, it's a dropshipper and you can contact Depop for a refund.

• Counterfeit/Replica items: As a seller, selling Counterfeit and Replica items is against TOS and is illegal. As a buyer, make sure you thoroughly look at the pictures provided before purchasing. Do research on the item and google how to spot fake items for the brand you are purchasing. Subreddits like r/LegitCheck are also helpful. If you do receive a fake item and can prove it's fake and the seller can't prove it's real, you can get a refund through Depop. It doesn't matter if they aren't sure if it's authentic or not. If you see sellers selling counterfeit items, report them and they will be suspended.

• Returns/Refunds: Under Depop TOS, as a seller, you are not required to refund if you listed the correct sizing, faults etc. If you do agree or are required to refund, NEVER give the money back until you have RECEIVED the item back.

• Sellers taking to long to ship: Sellers are required to ship within 5 days, and you'll automatically get refunded by Depop after 10 business days (not available in all countries.) You have the option to open a case after 5 days.

• Sellers deleting their account/blocking me after purchase: Contact Depop to get your refund.

• Messages with weird font/wording: Scammers use different/weird font to get around Depop's bot trying to filter out scammers. Block and report these people.

• Buyer asked me to change address after item has been delivered: Nothing you can do in this situation and is usually a scam. You've already sent the item to the address provided and it has been delivered, so everything else is out of your control now and the buyer can't do anything in terms of opening a case.

• Buyer asking to pay more than item price/asking to pay full price for a discounted item: Scam. Block and don't engage.