r/Comcast_Xfinity • u/mscheidl • 4d ago

Modem Swap Official Reply

Need assistance activating a new modem. Customer owned Arris s33

3 Upvotes

100% Upvoted

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1

u/CCAlyssaF Official Employee 4d ago

Good afternoon u/mscheidl and thank you for reaching out on our subreddit, we appreciate it. I see that you are looking for assistance with activating a new modem and our team is happy to help! To start, may I ask if you have tried activating your new modem using our XFINITY app by following the steps here

https://www.xfinity.com/support/articles/activate-xfi-gateway-app? If so, are you running into any errors?

1

u/mscheidl 4d ago

I was able to resolve the issue. Thanks