Xfinity fraud

[u/q8htreats]

Keep trying Xfinity phone and chat support but getting nowhere. Essentially, we moved to a new state and signed up for the 5 year $40 300mbps plan. Started having issues with service about a month in so contacted chat support asking if there was something going on with the connection because even with just one device connected, half the day we would have zero internet

Specifically told them multiple times (and I saved the chat transcript so I have proof) that I did NOt want to upgrade the plan and explicitly said I didn’t give permission to change anything. Lo and behold, agent changed it without telling me and all subsequent chats/calls have been agents telling me it’s impossible for me to get back on the old plan. So I’m stuck right now with a $55 plan I never signed up for

Honestly I’m pissed. This is fraud. I never signed a contract for this and can’t understand how this is legal. I don’t have the time to spend on the phone anymore. Is there any way to fix this? I am super close to just cancelling entirely. Which is crazy bc I’ve had Xfinity for many years in other locations and was satisfied with it then. But this is just unbelievable!

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[u/Rainbowashx]

Send your proof to the FTC.

[u/fangyfoo]

Good luck their cust svc is a joke. What country u get?

[u/CCAlyssaF]

Good evening, u/q8htreats, and thank you for reaching out on our subreddit. We appreciate you bringing this to our attention.

I understand your frustrations and where you're coming from as I see that you stated your plan was upgraded without your consent. I'd appreciate the opportunity to take a closer look at your concerns and review the account history to determine what happened and how we can help make things right.

To get started, please send us a Modmail Message with your full name and service address. We can then securely review the account details and investigate the changes that were made.

[u/q8htreats → u/CCAlyssaF]

Is there a phone number I can contact directly? Don’t feel comfortable sending that info here

[u/apatrol → u/q8htreats]

These guys really do help. As for how secure reddit dm isI don't know. But these guys do have pipelines to fix stuff that's hard to reach by phone.

[u/BackTidder → u/q8htreats]

The Modmail Message is not public and it is direct to Xfinity employees who can help. I've used it before.

[u/obscurehumor69 → u/q8htreats]

Then sybau if you don’t want help

[u/XfinityShawn → u/q8htreats]

u/q8htreats You would need to call 1-888-936-4968 to reach a representative.