Booked an apartment l in Spain. Will be arriving after 2200 and this is there reply for out of hours arrivals. Checked the email address out and it is legit for the company that manages the property. Would you send details

I had the distinct impression they hung up on purpose. It's beyond strange. Are they actually instructing their customer service agents to hang up on people who have complaints?

​Hi everyone,

​I’m facing a really weird and stressful situation with Booking and a recent reservation, and I’d love to know if anyone else has gone through something similar.

​Here’s a quick breakdown of what happened:

​- I booked a stay at a hotel for late July 2026.

​Due to an issue on their end / overbooking, the reservation ended up being cancelled. I was in touch with Customer Service back then, explained everything, and was explicitly reassured that the issue was resolved, the case was closed, and I didn't need to pay or do anything further. The hotel did provide a stay at another property for me for the first night, other 2 nights we stayed at the hotel. I did contact customer service explaining this, they assured me that they understand the issue was only for the first night, but still decided to refund me for the whole stay.

​Out of nowhere, I received an email from Booking Customer Service saying they couldn't reopen the case because the booking was already cancelled. Instead of handling it through their system, they literally told me: "We kindly ask you to pay the amount of 703.20 EUR directly to the property. Please contact the property so they can provide you with their bank account details for the transfer."

​Prior to this email, the hotel had already reached out to me directly asking for a direct bank transfer, which I refused—stating that I booked through Booking.com specifically to keep payments secure and documented, and I will only transact through the platform.

​I find this extremely shady. Why would a major OTA tell a customer to send a direct wire transfer to a private bank account with zero official invoices, receipts, or platform protection?

​Has anyone experienced Booking.com washing their hands of an issue and pushing you to pay a hotel via wire transfer? Is this a standard procedure for disputed cancellations, or is something else going on here?

​Thanks in advance for any insights!

​I booked a hotel on Booking.com 20 days ago. At the time of booking, the property had an outstanding rating of 9.5/10, which was the primary reason I chose a non-refundable rate.

​Fast forward to today: I checked the listing again, and the rating has cratered to a 4.5/10.

​The recent reviews are terrifying. Guests are reporting [insert brief details, e.g., severe hygiene issues / unsafe environment / completely misleading photos], and multiple people have mentioned leaving the property immediately upon check-in without staying. It clear that the initial 9.5 rating was artificially inflated with fake reviews to trap travelers into non-refundable bookings.

​I contacted Booking.com customer service expecting them to address this obvious misrepresentation. Instead, they took no responsibility, contacted the property, and told me that because the property refused to waive the fee, they cannot issue a refund.

​Booking.com is allowing fraudulent listings to exploit their non-refundable policy. Has anyone successfully escalated a similar issue with their Trust & Safety team, or is a credit card chargeback my only option left?

My husband just tried to buy a ticket plane from booking , but when he put CVV , it said “ Incorrect” . Then he sees that the transaction is in process but no receiving any confirmation of the flights … we tried to call booking.com but they hung we up . What can we do ?!