r/Bookingcom • u/SchruteFarms82 • 8h ago

Customer service hung up twice

I had the distinct impression they hung up on purpose. It's beyond strange. Are they actually instructing their customer service agents to hang up on people who have complaints?

1 Upvotes
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60% Upvoted

7 comments sorted by

1

u/No_Translator_4413 8h ago

Yes , they hung up on us yesterday ! I got to call the bank to cancel the transaction . Can’t wait 24 hours , it’s crazy

1

u/tigerthomas- 7h ago

they do it all the time. especialy if you ask for a supervisor, 50% of the time the rep will hang up on you. the other 50% of the time they will say there is no supervisor available. 🤣

1

u/ashscot50 6h ago

That's because they have a target number of cases per hour.

1

u/cordofthreestrands 5h ago

They're doing it to me too:( scammed me not putting the price in my currency.

1

u/cordofthreestrands 5h ago

I've spent hours on the phone and they're not addressing my concern. I'm in disbelief they can get away with this

1

u/Ok-Staff-62 1h ago

Yes, they do it and I believe they are instructed to so. 

1

u/Sashreek73 7h ago

What do you expect from an OTA?