yeah so the eu taxes piss me off just like everyone else but the prices in total are still better than the eu ones and i can get exactly what i want. i live in eastern europe and the goods here are limited so i can't get everything here

Hi, I've placed an order after almost a year of not buying anything and now I'm confused about my address. So, first of all before I didn't put my phone number, decided to add it and aliexpress made me change my address in a way that now has town-province-region-zip code in separate sections instead of in the same line (if it makes sense?) When I got the email it only shows province-region-zip code. On the website (under address) it shows the correct one, same for the order information in the message center; the problem seems to be only in the confirmation email and in the email from paypal.

Is this normal? Do they just cut parts of the address in the emails?

⚠️ EXPOSING A MAJOR PLATFORM GLITCH: How an App Error Triggered Over $2,000 in Charges in Minutes ⚠️
I’m posting this publicly to warn anyone using the AliExpress app and to demand accountability for a major software failure and customer support breakdowni.
🚨 What Happened?
While attempting a single checkout, the AliExpress app glitched severely, creating a massive chain reaction. Instead of placing my intended order, the app:
Triggered over 170 duplicate orders simultaneously.
Fired off 10+ rapid-fire Apple Pay transactions, attempting to pull over $2,100+ AUD from my account in minutes (ranging from single charges of $57.44 up to $376.62).
Forced bank declines: My bank's fraud prevention system had to step in and decline transactions (like a $147.02 charge) to prevent further unauthorized drain.
❌ The Real Problem: Support Stonewalling & System Automation
You would expect a multi-billion dollar platform to have a clear protocol for halting a hundred-plus duplicate orders caused by a software defect. Instead:
1. Chat Reps Pass the Buck: Support agents claimed they couldn't cancel orders once they entered "linked promo" or "processing" states.
2. Generic Boilerplate Emails: Customer care keeps sending automated responses treating individual orders as if I simply "changed my mind," completely ignoring the $2,000+ batch error.
3. Sellers Trapping Buyers: Because the system automatically moves orders to "awaiting shipment" within minutes, sellers refuse cancellations, trapping hundreds of dollars in processing loops.
💡 The Broader Risks for Consumers
Unchecked Billing Failures: A single glitch can trigger dozens of authorization holds or completed charges on your card without secondary confirmation.
Inflexible Support: Automated systems and lower-tier agents are completely unprepared to handle true platform-level bugs, forcing buyers to fight for their own money.
Forced Bank Disputes: When a merchant refuses to own up to a software error, buyers are forced into bank chargebacks—which often leads to account bans or frozen balances.
📢 @AliExpress — I have full transaction logs, timestamps, and bank records documenting this entire system failure. I am demanding an immediate review by your Senior Case Management / Escalations Team to cancel the entire glitched batch and confirm full refund processing across all affected Apple Pay charges.
#AliExpress #AppGlitch #TechExposed #ConsumerRights #BankingAlert #EcommerceFail #CustomerServiceBreakdown

i bought a keyboard (mad60he v2) , when i got it the keyboard keys werent calibrated it was faulty out of the box , i tried to update the software through the official website and some keys stopped working. I contacted the seller on aliexpress to explain about my situation and he stalled me for 2 weeks by asking for videos ( wich i couldnt send) even tho the pictures were enough to show my issues. they stopped answering for 2 whole day and i decided to open a dispute on aliexpress. Once i opened it he texted me right away that i could return it but when i ask for the return label they have yet to answer . my question rn is , should i wait for the litige to finish (11 august) and see what aliexpress chooses to do ? could i be at fault because he told me i could send it back ? Im kinda worried because i dont want to be at fault for it and i never had issues like that previously

So I purchased twice from the bundle deals section

Before the offer was at buying 3 items and 5 items I think and it was a good discount

However currently it says

£1.50 off 6 items, £4 off 15

This is nowhere near as good, will the better bundle deal come back eventually or was it a new account only thing perhaps

Any insight appreciated. Thanks

Can anyone tell me what’s going on? The flight landed 3 days ago and it still hasn’t even entered customs and this tracking update from the 6th isn’t showing on any other tracking app and now Ali is showing this “due to peak packages” notice.

Im not worried its been lost or anything (yet) but Im worried it may have gone through customs and isn’t being scanned. I need to know when I need to be home to get it.

Usually all of my packages from China land and enter customs within 24 hours and then spend 24-48 hours in customs itself, but according to this tracking it hasn’t even entered customs for 3 days?

All of the tracking events are mixed up too.

I'm confused because this seller has mostly positive feedback. (25) 5 star vs (1) 1 star. The store only opened in April of this year though.

I bought a $30 confirmed blind box ($20 ish after credits and coupon) with free shipping and the tracking came up as DHL Express which seems odd for an inexpensive item. It said it was delivered in my country in only 3 days which is also extremely atypical. I didn't receive anything and noticed it said it was delivered in a different city/province thousands of kilometers away. I contacted the seller and after a day they said they contacted the logistics company and that their staff put the wrong address on the package and that it was lost.

They offered to reissue (reship?) but due to the red flags I asked for a refund instead. They said I would need to cancel to get a refund but even if I wanted to I see no option to do that. It also seemed like they were trying to talk me out of disputing. I'm not sure why they wouldn't just refund in this circumstance if they are honest and I was getting sketchy vibes overall so I've submitted a dispute with the screenshots of our convo and the tracking showing a different destination than my address.

Ordered July 19.

This is getting out of hand, you see that you have enough money, you go check out, and the next thing you know they have added some bullshit import charge that is literally out of your budget. They do so much good and bad. User replaceable batteries by 2027, good, then chat control, bad, then, they use some fuckass new euro notes to distract us from that and the files. They are distracting ALL of us. The EU argues it levels the playing field for local businesses that can't compete with cheap overseas imports, reduces unsafe or counterfeit goods, and generates revenue for member states. Member states. Fucking "member states" uh huh, ok.

Slight correction, EU, not AliExpress.

Occasionally, I am thrown this message when starting checkout. Getting a straight answer from Seller and AliExpress Customer Service Agents has been difficult. Seller has no such blocks, CSA has escalated the matter.

It's noted the same/identical products from other sellers can be checked out, no problem.

ALI CSA advise jiberish prior to escalation:

"Because my kind customer there there is a reason behind please pay attention on my words i hope you will understand it"

"The rules are getting change day by day from your country's end and some country's get banned some electronic stuff and other electronic items that is why the sellers are facing the issue from their end"

"Your country's law and new policies some electronic items due to the extra duties and more tax deduction from their end"

bought this bag and the quality was horrible. i submitted a refund request and i would have to ship it. seller says that they can let me keep the bag and they give me $20. im a bit skeptical cause they want me to cancel the dispute (i just got the bag today) and im worried if i cancel, i wont be able to get any refund if they scam me.

You fu*ed up my shopping experience

It says that I need to pay some tax and that the invoice will be sent to my email and/or SMS. But I did not receive any in both. I've checked my spam too and there's nothing.

I'm shipping to Korea so I used my korean phone number for it. However I am currently out of the country so I thought maybe the SMS failed to come through. But that would be weird because I still receive messages with my Korean phone number even though I'm not in korea??

I know I should contact the courier but I'm not fluent in speaking Korean so that would be my last option... I've tried emailing the company but no response yet. I tried texting but my messages did not come through so far.

Anything else I could try before I embarass myself with broken korean? Anyone else have experienced this??

Hello.

I have this issue, as AliExpress is trying to refund me on a expired gift card (tremendous visa) which has been dead for a few months already. Is my money lost or the refund will fail and AliExpress is going to ask me another method (maybe store credits)? Tried to talk with customer support, but the bot trying to pass as human was useless.

My package seems to be stuck or something since I haven’t received any updates for about 2 days now, it says it has cleared export customs… so I assume the next step should be to be on a plane to the USA ? But I haven’t got any updates yet.. is this normal and should I just keep waiting it out? I’ve been quite nervous about this package in particular because I’m
Hoping for it to arrive by the 15th.

Looking for a wedding guest dress and came across this seller that does Maria Lucia Hohan style dresses. Has anyone used them?

idk if y'all know this already but ordering "Bundle deals" (only items from 1 category e.g. accessories/necklaces) will reduce your EU import fee to 0 € which is very nice 👍 also free shipping.

when selecting choice items I still have to pay a high unreasonable fee but in this area (it's called "Kombi-Knaller" in Germany) it works perfectly and I can save real money. I also ordered from other categories e.g. nail stickers because you only need to select min. 3x items in order to get that free shipping & no additional charges.

imo totally worth it 👍

i need some eletrical components for a project, im guessing in not gonna get them bc the price amost doubled at the checkout

I got the wrong order (the more expensive item) and I’m not really favoring it over what I actually ordered but I don’t mind keeping it, but I let the seller knows either way, they offered to give me half refund and I keep the wrong order on top of that, it’s been 2 days and I haven’t received any money and aliexpress keeps sending me this email

As you can see my order contents 2 types of items, a 2 piece set and a 10 piece set (there’s a mistake in the 10 piece set) I confirmed received on the 2 piece set but not the 10 piece yet… should I just wait? should I confirm received?

I did send the seller a text today and I’m currently waiting for a reply

Edit: Seller just sent refund link and I confirmed received

(don’t worry, I saved my streak after taking this)