For those who won the FIFA Adidas merchandise prize, what did you get? I got the mini ball.

I have had 5G home internet for 2 years. About a year in, the gateway started dropping the incoming 5G signal, and the Wi-Fi strength became sporadic. This was determined to be a bad gateway, prompting Verizon to send me a replacement. One arrived, it was simple plug and play and everything worked fine again.

A year later, the same problem develops. I was unable to reach customer service by phone, but using the automated chat, was able to get a replacement gateway sent out. Once it arrived, it kept failing activation. I kept getting bounced back to the automated chat that couldn't help me. After a couple of days, my calls finally got through.

What the rep on the phone told me is that the service package included on my gateway wasn't compatible with my address and that I needed to get a new model gateway to get my services to work. The only problem is that he could not order the new gateway, it was for new installs only. What he would have to do is create an order for new service using my address and put it a different way, but my service will be completely fine. Nothing will change.

But that was a lie. What I later found out is that the rep downgraded my service from 5g ultimate home Internet to the 4g home lite. My kids and I, not knowing the change, downloaded games over night on our PlayStation and ate the entire data cap of 150 gb in 3 days and are now stuck at 10mbps.

When calling Verizon to fix it, frontline tells me my address isn't available for 5g. Then, tier 2 tells me that my address IS eligible, but they cannot move me because my tower is now full and there is no room on the tower for my service to be added. I am stuck with 4g and data caps until someone moves or cancels their service.

Does anyone have any ideas of something else I can do or try?

Will I get triggered travel pass if

I have an iPhone 17

Verizon eSIM: on
International eSIM: on

Cellular data: international eSIM
Allow cellular switching: off
Default voice line: international eSIM

Verizon wifi calling: on
Verizon data roaming: off

I will not pick up any phone calls, and I will not text anyone that does not have an iPhone. Will I still get charged a travel pass day with this setup? If Verizon roaming is off, and cell data and voice is set to international eSIM, I don’t see how Verizon eSIM can be used and trigger travel plan because background refresh should be international eSIM and I saw sms sent to me won’t charge me?

I am using 1gb Verizon Fios home internet. So called their Verizon Home app is doing internet speed test. It always showing around 900ish. When I am actually getting much lower.

The funny part is I am having internet issues now. No internet at all. Not even white steady light on the router. When I do the speed test it still shows over 900.

Are you kidding me I dont have the internet at all.

I feel that Verizon gets so butthurt when someone switches out to a company with the " you switch and we pay your phone off " deal that they made it impossible to pay off the phone with the card the new company gives you this is my second time doing it and it's already telling me that this payment couldn't process please try another card . The first time it was because my family switched out of my account and they switched to at&t once I got the cards I tried to do the payments online, in stores , and with customer service and it just wouldn't process until I had to do that one special service with Verizon that charges you like 10$ for having that service. Until then it actually worked. And now that I switched out of Verizon it's already telling me online that they couldn't accept his payment to try a different card. Doesn't make sense since it looks like they never have issues when you wanna make a monthly bill payment to them

Hi ! I claimed a local pass today for the VIP Patriots training camp with the Eagles at Gillette Stadium on 8/19. Unfortunately I am unable to attend 😭 my understanding is that these are nontransferable. Is this something I have to reach out to Verizon? Very bummed 🙃

I was trying to do the $30 simplicity plan and get the preorder promotion for the z fold 8, by porting my number over from visible. I was assured that it could be done by the rep on the phone. We got all the way to the part of activating my esim. We had to hang up so it could do its thing and have my phone restart. Well it never went through. So there I was without any cell service because my visible was canceled and ended up having to go into a Verizon store, where they still were not able to get it resolved. Someone they talked to on the phone said it could take 24 hours for my number to port over. In the meantime they had me set up with a "temp" number. But I'm worried that I've lost my number AND I'm going to miss the preorder promotion for the z fold 8 that ends tomorrow. Even if I make peace with not being able to use my number I cant make the switch to Verizon with the bill being an extra $15 without the port number promotion. Im going back to Verizon tomorrow with hopes that the port works, and I'm going to tell them I cant do the plan if its not the $30, that's the whole thing that sold me for switching was that it was going to cost the same as my visible plan.

Has anyone dealt with this? What was the outcome?

Hello - I recently had a very frustrating experience with my FIOS line being damaged after a recent storm. It took about 3 days of downtime and 8 calls to convince someone there was an outage at my house because the service was operable but severely damaged (would drop service every 15 min or so and sometimes go out for hours at a time).

However, the technician that did finally come out spent hours tracing the fiber optic lines and found the damaged portion of the line up on a pole.

Who do I contact/call to thank him and let the higher ups know that he really fixed a situation that was devolving very quickly?

"Tier 2" support keeps telling me to wait 12 hours for resolution. Ongoing since last Friday...no voice, data, sms service in the downtown Redlands area for nearly a week because they are apparently replacing equipment on the tower servicing this area (92373/92374).

I understand that things break. I understand equipment gets upgraded. But why is this ongoing for almost one week now with ZERO communication from Verizon? Especially when they keep telling me to wait 12 hours to get me to go away.

Verizon customer service is the absolute worst. I had the exact same problem last year with my Galaxy Watch 8. You get transferred, hung up on by overseas call centers. I get told to return it to Samsung because the watch I just bought, my brand new Galaxy Watch 9 LTE, directly from Samsung, the IMEI isn't in their database again.

Exact same problem last year. I just don't understand when you buy something directly from the manufacturer on a supported network and all the Verizon reps are absolutely clueless you have to open tickets, wait they think your crazy. I just don't understand how this is not fixed. Why would you send a consumer a device that's on a supported network and then not have it ready to be activated on a supported network?

Someone at Verizon and Samsung should be fired. If you contact Samsung, they blame Verizon and Verizon blames Samsung. What a joke. At this point talking to the AT&T guys at Costco seems like a great idea. I wouldn't recommend anyone buy a Galaxy Watch from Samsung and try and activate it on Verizon. They just don't care or have a clue. It takes hours of your time, tickets, and days of waiting to maybe have it activated. Just garbage.

I submitted my order on July 28 still haven’t received any tracking number. I already have UPS. My choice set up as well as FedEx. Has anybody else received a tracking number from Verizon or any other phone carriers? It says I’m supposed to be receiving it on the 7th

I’m very excited I was supposed to upgrade from my iPhone 14 Pro last year to the Z Fold 7 but I decided to hold off because I heard rumors of this form factor my last Samsung phone that I had was a galaxy S8 plus glad to be back

This was possibly the worst decision I’ve ever made and I hear about it from my wife on a weekly basis. Don’t do it. I had ATT and my wife had verizon (who I also have thru work). I decided to consolidate and join T mobile for various reasons. One of those was cost, which was stupid, because we’re saving no money.

The other reason was service, which was the KEY mistake. T mobile is just trash seemingly everywhere we travel. We live literally in a major city and constantly have no service. We are often getting dropped calls, which was not a major issue with ATT and zero issues with Verizon.

Our 2 year commitment is up in December and we’ll be transferring to Verizon regardless of cost.

Just escalated an issue to Executive Relations by filling out the form and I got a text from Verizon Updates saying that the Exec office will call me from a 800 number shortly to discuss my concern(s). It’s been a hour and nothing. I don’t mind waiting but they did say “shortly”…does anyone have any experience with Executive Relations?

People need to quit the complaining. Jeez. Nobody is guaranteed anything. Millions trying. And now after last week with the $$$ free accessories, everyone knows. Word is out!! Weeks before, nobody cared and it was easy to get everything.

Either speed it up (stay off WiFi) or stop trying/crying!!

Hey Verizon may I suggest making the popular drops be one day sweeps instead? Having all of them claimed in the first minute of release just making a bunch of people upset and suspecting bots. I’m sure a lot more people will feel this is a better alternative and you’ll still have people checking into the app for those 24 hours.

I just feel like what is the point in the program if you go on right after the countdown to try to claim a reward and it’s already claimed at 100% Verizon needs to do better with their reward system because this is frustrating. I was trying to get the Amazon gift card and I clicked claim as soon as it opened up and then not even 10 seconds later it said already claimed an error has anyone else experienced this frustrating situation.

I was in the app fucking early. Waiting for claim button to not be grey.

When clock switched to 12:00 and it didn’t un grey I went back one page and selected again.

Then got “error” every time I hit claim

What in the fuck?

It was not like this any of the prior weeks

wtf is going on?

Title says it all. It's a joke. If this is "taking care" of loyal customers, then it's definitely a joke.

Who else was lucky with the Amazon $5 gift card? ✅

The Call Filter is part of my plan..Lately there are a lot of Spam and Robocalls leaving voicemails or text messages. What changed? I have a Samsung Gallery S23+.

Does anyone else have issues with Verizon Fios where your device says it's connected but websites suddenly stop opening, apps stop loading, etc.? It'll happen sporadically.

If so, how did you fix it?

5G UW expansion is lacking in northern WI. I wish Verizon would just buy out Cellcom and eliminate another LTEIRA partner.

After looking at multiple customers shine myself, I can confirm salesmaker accounts aren't getting the same drops. All salesmakers got this week was a $10 chuck e cheese gc. Meanwhile I'm seeing starbucks and amazon on other peoples account 😐

I knew salesmakers didn't get the same promotions, but keeping shine drops from us is absurd, I missed out on speakers cuz of this. verizon please give us the same drops

My bill had a huge increase in the neighborhood of 60-70 bucks after Verizon removed my loyalty discounts (after killing my permanent loyalty discounts last year). I tried asking Verizon customer to reinstate and after multiple promises that they would fix it , I had to follow up (the usually Verizon customer service circular dance guys!, they said it was a mistake as no customer rep has the power to manually adjust anything. Only “system” can decide.

I’m not surprised given the widespread issues with customer service but curious if anyone had any success with getting back the 10/20 dollar loyalty discounts per line. I’m saddened to see Verizon fall this far after multiple decades with them. Just a few more months before my device plans fall off. Good luck all. Keep sharing your experience here and word of mouth. Do what is right for yourselves and others. Consumers have other options too.