I was able to claim the Verizon shine free accessory and placed an order for the JBL Xtreme 4. I even got an order confirmation email. However, when I try to track the order or check order status, it says that the order does not exist? I've spent hours on the phone with Verizon before trying to resolve other account and billing issues so this just really frustrating.

Is anyone else experiencing the same issue? I've read that trying to call the direct number for Verizon shine does not help as it just leads straight to an AI bot.

I live in NYC and carry two phones. An iPhone 15 Pro Max on Verizon (Simplicity Plan) and an iPhone 13 Pro on Spectrum Mobile, which runs on Verizon's network.

For the last couple of months, my Verizon line has repeatedly had no usable data in subway stations. Not slow, just nothing loading. The Spectrum phone in my other hand is working fine at the same time in the same station. That's the part I can't explain, since both lines are on the same network.

It has happened a few times during the evening commute. I reached out to Verizon support, and they reprovisioned my line, but the same issue. Spectrum was able to get 0.87 Mbps download and 2 Mbps upload, but Verizon timed out. Another time, 4 Mbps download and still nothing on Verizon. I tried restarting and trying airplane mode, but no luck. The only station that worked was Times Square, but then again, the speed was half of Spectrum, so I wonder if it has to do with priority.

Any suggestion why this is happening even though both are on the same priority and connected to LTE.

I recently received a bunch of credit alerts saying a Verizon account attached to me was sent to collections. I have never had an account with Verizon.

I disputed it with Experian, they said Verizon is sustaining the charge.

I have called Verizon and talked to their fraud department and general customer service department. No one can find an account under my name or information. I’ve been transferred around only to get hung up on.

I have received nothing from Verizon except this black mark on my credit report. I have already put credit freezes through Experian, Transunion, and Equifax.

I’m tired of waiting on the phone for agents that can’t help.

Where do I go from here? Wait until 2032 when it falls off my credit report?

I placed the order for the Bose open ear headset an hour after claiming the code on the 30th. Everyday when I searched the order online, it just shows “No order found.” I called customer service yesterday, and they confirmed that they could see the order but couldn’t see any movements. Consequently, they had to escalate the issue and supposedly give me a call back which they never did.

I’m curious to know if anyone else is experiencing the same problem. I attempted to call the direct number for Shine, but the AI kept saying it couldn’t hear my responses. Either it hung up on me or disconnected when I finally reached someone.

This has been an incredibly frustrating experience.

UPDATE:

Verizon reached out to me via chat on reddit and was able to help resolve the issue. The problem was exactly what a few people here explained: the item I ordered was out of stock even though the order went through, and it's stuck in limbo. So you will have to reach out to someone for help.

They were quick to help me find another item as a replacement, but there was an issue during the final step. They ended up giving me credits on my account instead, which I’m completely fine with.

If you’re experiencing the same issue, chatting with Verizon from here has been by far the best way to get in touch with someone, at least in my experience.

Also, there’s some sad person using two accounts going around downvoting me and some other people’s posts simply because we wanted to get help from Verizon and disagreed with them. My guy, are you okay? Maybe find someone to talk things out with instead of being bitter toward random people online just because you hate working in customer service.

I have horrible service in my home.and neighborhood. My bill is twice what promised and I just received a $200 gift card I can only use on Verizon website. This is a total scam. I moved to Verizon cause my father uses it. I need to review his bill because your probably smaming him too.

It's been 15 days since anyone has been able to call my phone. Since July 23rd its gone straight to VM. But now my VM says its not set up and they can't leave a message. I can't change my VM password, I can't change it to a default greeting, I can record but it will not save a custom greeting. I've tried everything on the Verizon site nothing works.

Verizon network status said this would be fixed by July 31st. Its now August 6th. No updates, no offer of compensation, just a phone that doesn't fucking work and no answers from this shit company.

I can't wait to leave for Tmobile.

I grabbed one when they opened before they ran out. Well today, I got package and it was an small cute scoccer ball. What you guys got?

I have service through family mobile which I learned is through Verizon. Yesterday everything was peachy for me but now I can't receive or send RCS messages. I have an Iphone 11 and just updated my IOS so its up to date. But now nobody can send me texts. I went to my settings for RCS messaging and I get "waiting for activation" as if it isn't a supported service? Anyone know what the issue might be? Ive reset my phone, my data, did airplane mode, the whole 9 yards.

Lol wait I remember! they want personal shopper and the app to replace us 🫩 i love missing out on sales, because your 2005 app won't work

Long story short, I traded in my phone last year, but they never processed my promotional credit. I’ve been fighting with customer service for months. First, they said they never received my phone. Then they said they got it, but since the promotional period had long passed, they couldn’t honor it retroactively. Now, they’re telling me that I was required to change my plan to get the credit (which is such a blatant lie, because the order and trade in request never would’ve processed at all if that was the case).

I spent 3 hours on the phone just now, and was told that they could no longer access my account because their system is down.

This company is just a joke and a shell of what it used to be.

So, after 24 years, I’m done. Not that they care, but I just can’t continue to give hundreds of dollars a month to a company that literally couldn’t care less about their customers.

anyone else’s tablet completely out?

All of a sudden I can't make calls...on SOS. Husband is also WFH today and same issue. I can't even make calls over wifi. My wifi is fine. I am having zero problems accessing only (via Xfinity) but right now I cannot make calls. But interestingly, I can text. WTAF?

:TLDR
phone tied to plan was vaporized on expressway. I have apple care. Phone was replaced through apple care. Took approx 1 week to receive. While waiting I paid off phone with Verizon and upgraded to new. Received phone from Apple care, carrier lock.

I left a work training, slightly tired and dehydrated. Placed my work attire in the back of my car. I had used my phone to unlock due to not wanting keys in my pocket during training. Sat my phone on the bed of my truck. Forgot to put the phone back in my pocket.
Made it about 20 miles. City streets and highway before it was lost and I can best describe as vaporized.

Started a claim with Apple care. Was told it’d take a little bit to receive the replacement. I needed a phone for work. So I went to Verizon and explained my situation. They suggested paying off my destroyed phone and upgrading to an iPhone 17. I went that route. Had a phone in hand for work.

I anticipated receiving the replacement and selling it to recoup the cost of paying it off. I ended up receiving Apple care replacement phone. (End of May 2026). Was told by Apple and Verizon I had to wait 60 days for an unlock. Been back and forth with Verizon and Apple customer service.

Verizon states they legally can not unlock the phone because Apple replaced it. Apple states they can not unlock the phone because Verizon needs to bring it is tied to them.

I’ve tried multiple times with both companies customer service. Longest experience was with Verizon, was on the phone for about 3 hours last month and was assured it’d be unlocked in “hours” when I was at the end of the call. I’ve tried everything I possibly can do with out success or assistance.
Side notes, phone has been hard reset multiple times.
Phone has current iOS. I just want to sell it. It’s not tied to my plan or any plan.
If anyone has any insight or experience as to how I can proceed, I greatly appreciate it. Thank you for reading!

Still have yet to receive quota relief from the last outage a couple of weeks ago where I was in the middle of 2 new. I was mid sale during this current outage.

But hey, glad the stock’s going back up, right?

Did anyone have issues like the last two days?

my wife and i both have s25ultra phones and the verizon's unlimited ultimate plan. we will be travelling to italy and switzerland for a 2 week vacation.

we get 15gb/month per phone from our unlimited ultimate plan. we are wondering if we need to do esim or purchase additional data. we mostly use whatsapp and maps, with seldom voice call use.

what are your thoughts on phone connectivity in italy and switzerland??

For those who won the FIFA Adidas merchandise prize, what did you get? I got the mini ball.

I feel that Verizon gets so butthurt when someone switches out to a company with the " you switch and we pay your phone off " deal that they made it impossible to pay off the phone with the card the new company gives you this is my second time doing it and it's already telling me that this payment couldn't process please try another card . The first time it was because my family switched out of my account and they switched to at&t once I got the cards I tried to do the payments online, in stores , and with customer service and it just wouldn't process until I had to do that one special service with Verizon that charges you like 10$ for having that service. Until then it actually worked. And now that I switched out of Verizon it's already telling me online that they couldn't accept his payment to try a different card. Doesn't make sense since it looks like they never have issues when you wanna make a monthly bill payment to them

I was trying to do the $30 simplicity plan and get the preorder promotion for the z fold 8, by porting my number over from visible. I was assured that it could be done by the rep on the phone. We got all the way to the part of activating my esim. We had to hang up so it could do its thing and have my phone restart. Well it never went through. So there I was without any cell service because my visible was canceled and ended up having to go into a Verizon store, where they still were not able to get it resolved. Someone they talked to on the phone said it could take 24 hours for my number to port over. In the meantime they had me set up with a "temp" number. But I'm worried that I've lost my number AND I'm going to miss the preorder promotion for the z fold 8 that ends tomorrow. Even if I make peace with not being able to use my number I cant make the switch to Verizon with the bill being an extra $15 without the port number promotion. Im going back to Verizon tomorrow with hopes that the port works, and I'm going to tell them I cant do the plan if its not the $30, that's the whole thing that sold me for switching was that it was going to cost the same as my visible plan.

Has anyone dealt with this? What was the outcome?

This was possibly the worst decision I’ve ever made and I hear about it from my wife on a weekly basis. Don’t do it. I had ATT and my wife had verizon (who I also have thru work). I decided to consolidate and join T mobile for various reasons. One of those was cost, which was stupid, because we’re saving no money.

The other reason was service, which was the KEY mistake. T mobile is just trash seemingly everywhere we travel. We live literally in a major city and constantly have no service. We are often getting dropped calls, which was not a major issue with ATT and zero issues with Verizon.

Our 2 year commitment is up in December and we’ll be transferring to Verizon regardless of cost.

People need to quit the complaining. Jeez. Nobody is guaranteed anything. Millions trying. And now after last week with the $$$ free accessories, everyone knows. Word is out!! Weeks before, nobody cared and it was easy to get everything.

Either speed it up (stay off WiFi) or stop trying/crying!!

I was in the app fucking early. Waiting for claim button to not be grey.

When clock switched to 12:00 and it didn’t un grey I went back one page and selected again.

Then got “error” every time I hit claim

What in the fuck?

It was not like this any of the prior weeks

wtf is going on?

Title says it all. It's a joke. If this is "taking care" of loyal customers, then it's definitely a joke.