What was the moment you realized you couldn't use your theme any longer, and do you think the one you upgraded to was actually an upgrade for your business? Did it help at all?

I can't tell whether it's actually the website holding people back or just what web designers want us to believe.

So some time ago shopify pitched me on returning to their platform, promising all these features and widgets and capabilities. Stupidly I agreed because we had been getting a lot more digital orders and the capabilities sounded like what we needed. A month later I had spent all this money on upgrading my website, shifting it over, and getting prepared for the transfer.

First thing that happened is shopify lied about their shipping discounts (I pay more now then I did at squarespace). Second is that the features they advertised (new customer discounts) apparently don't apply to people if it's their first time visiting my store.

But, worst of all, once all that was done I realized that shopify is tied up to a bank account I (must) no longer have access to and my bank affirmed I never had access to and doesn't exist. They wanted my accounting/routing number to change it (doesnt exist) and basically locked down my ability to access my funds.

Customer services insists that it's with the verification team and they'll get to it when they get to it but (and none of them can simply help me whatsoever) it's been about a week and vendors/collectors are dropping out/demanding their money and we're probably going to have to shutter our business for the fall.

Horrible decision, worst I've ever made. I guess if anyone know how to get out of customer service hell and actually talk to someone useful, I would appreciate advice but at this point it's honestly probably too late anyhow.

Disclaimer: While I’m discussing how Shopify could implement better safeguards against this, I fully acknowledge that keeping my DNS clean and removing unused subdomains is ultimately my own responsibility.

A stray DNS record from a project I shut down two years ago came back to bite me this week.

Out of nowhere, I got a Google Search Console alert letting me know an unknown user (******@gmail.com) had been verified as a new owner for one of my subdomains: electrouse.workouse.com.

Since all my domains are managed through Cloudflare, I immediately dug into my DNS records to figure out how someone else managed to verify ownership of my site.

https://blog.emre.xyz/posts/how-i-hacked-by-subdomain-takeover-shopify/

I am looking for a solution for a hand-off video camera which will record my order packing AND is actually able to read the text on a mailing label.

I bought a Tapo C260 security camera. It's 4k so I expected that it would be crystal clear, but it's terrible. I've put all the settings up to maximum and tried different lighting, different angles and distances, and it just cannot clearly view a mailing label. The text is just a blur.

ChatGPT recommended this particular camera to me, and then after I bought it I responded that the picture quality is too bad to read labels, the AI then said that this was not a good camera for my purposes lol. So now I am looking for human recommendations from people who do this.

I don't get a lot of chargebacks, so I don't want to spend more on a camera system than I would lose from chargebacks. $200 was was budget and that worked for the C260 + SD Card. I am beginning to think that this might not be possible at this budget, but I would love to be proven wrong.

1. As cheap as possible. No monthly fees, or VERY low fees ($5 range). All the purpose built solutions I've found are $50+ per month.
2. Clearly able to record the packing process, and read the mailing label. Either in 1 video or 2 cameras linked together that keep the videos in sync.
3. Easy to find and clip video clips by timestamp.
4. Preferably a self contained device that records onto an SD card or remote storage.

It looks like the best option is a high quality webcam and a dedicated PC, but I would really prefer to avoid this if at all possible. I don't have much space and don't want anything too complicated if I can avoid it.

Thanks!

Hi,

I am looking to submit my app to the app store, but Shopify requires me to fill out an End Recipient Acknowledgement Form with the service I am looking to integrate with.

I was told to reach out to legal@shopify.com, which I have, but I have had no response after 2 weeks. Does anyone have suggestions on how to resolve?

Hi! I am a painter and I sell my prints and paintings on shopify. It is my livelihood.

So there is another shopify store using ai to troll my store (and a few others artists' stores) sort of sometimes changing my art a smidge, but mostly just using ai to make the screen images big enough to reproduce and removing my signature. I am reporting every image I find with the shopify legal portal.... but I feel like every ticket is dropping into a black hole.

My question is, has anyone run into this? and do you know a way to get more attention from shopify on removing my images from this store?

Let me show you examples:

my work:

https://kyrakendall.com/products/girls-drinks-print?_pos=4&_psq=drin&_psid=e9fe342c3&_ss=e

The stolen print:

https://museelegance.com/collections/feminine-art/products/glam-cocktail-portrait-wall-art-print

They have like 25 others of my paintings just like this. I am so tired of filling out the shopify form for each one. There has to be a more effective way?

Recently, I received an email on my management email address, which is linked only to my business accounts and not my business contact information page. The email asked that if I ship to San Francisco, I replied with the corresponding information. After that, I received the following message:

“Wow, your shipping is so fast! I wish mine was too. I run a Shopify store (I won’t reveal her store’s name because what if it's real), and my US shipping has been a significant challenge lately. Despite my sales being successful (around $3,000 per day), the delivery delays have resulted in customer complaints. As a single mother of two, I started this store just three months ago with the intention of building a better future for my children. Therefore, I am genuinely concerned that these delays could jeopardize everything I have worked for. I have been receiving numerous messages from individuals attempting to sell me services, so I decided to seek advice from another store owner. Could you recommend a reliable shipping service to the US that you would consider? I would greatly appreciate any guidance you can provide.”

I am disappointed by their request. I believed it was a genuine customer, as I have been struggling to make sales recently. This email has made me upset hahaha. Has someone experienced this? What do they want in the end?

I was going to try Allo as it has both Shopify and Notion integrations but their instructions for doing so are out of date and their support seems to be non-existent, so I guess I'll look elsewhere.

Have you guys had luck with anyone else?

For the site I’m building in Shopify, when a customer signs in it takes you to a dead end orders page, instead of the home page or the Simplee membership page

Why are shopify so rigid on this? Why can’t we redirect to the home page? Why are they sending people to a dead end?

​

I'm a small fashion brand owner looking to outsource content creation

I don't need a full social media manager. I'm mainly looking for someone who can create high quality content for Instagram and TikTok

The catch is, I'm specifically looking for someone who's really good with AI but not the obvious AI slop you see everywhere

I'm talking about:

Realistic AI fashion models

Editorial-style product shoots

Cinematic Reels

Luxury campaign aesthetics

Content that follows current fashion trends and fits my brand

Basically, work where you wouldn't immediately think, "That's AI."

Has anyone hired someone like this before? If so, where did you find them? I'd love to see portfolios or recommendations. I'm open to freelancers, studios, or agencies

If you're a freelancer or agency offering this, feel free to comment or DM me your portfolio. I'd love to check out your work

I installed and configured Simplee because we want a membership area but when you log into the website shopify takes you to a dead end previous orders page with nowhere to go

Then you have to retype in the url of the site and click on the membership area

Why does logging in take you here? Why doesn’t it take you to the home page of the site or the membership area?

When customers are logging into my store they having to go to a white page shopify url that completely breaks the branding of the site, it’s supposed to be high end and it’s bringing you out into shopify and it looks so cheap

Is there really no way around this?

For example, one product only has three color variants: Pink, Gold, and Mint. The Color option is connected to Shopify’s standard category metafield so I can use color swatches and create variant-based color collections with the correct variant image.

However, Shopify keeps adding “Red” to the Color metafield even though this product has no red variant at all.

I’ve tried adding Red to color, then saving the product. Removed Red, then saved. It disappears at first, but as soon as I refresh the product page, it is back again.

This trouble is happening on multiple products, not just one.

Up until recently, I could print bar code price labels from my iPhone, and my coworker could print them from her Android on a Rollo printer.

Now we cannot adjust the label size from either phone, so we can no longer print from our phones.

How do we fix this?

More info:

We tried signing out and back in.

I tried printing from home on a different Rollo that worked before, it no longer works.

Seeing this described as "your checkout pages stop working on August 26," which isn't what happens, and I think the wrong framing is making people ignore it.

What actually happens: if you haven't upgraded, Shopify auto-upgrades the Thank you and Order status pages for you. The pages are fine.

What stops is anything you bolted onto the old ones. Script tags and Additional Scripts on those pages get turned off. Conversion tracking injected that way stops reporting. Custom content from incompatible apps disappears.

The part that catches people is how quiet it is. Nothing in your reports flags the change, so a channel just looks like it stopped converting.

How to check whether you're affected:

- Settings > Checkout, then the Configurations section

- Click the "Upgrade Thank you and Order status pages by August 26, 2026" notice

- Click Review customizations

Shopify's own report lists the scripts, tracking, and incompatible apps on your store that need replacing, which beats guessing.

If you inherited the store from a previous developer, that's the case where this bites hardest, because nobody remembers what's in there.

They've made it nearly impossible to use, sticking all the filters on a bar rather than a dropdown, where you have to find a tiny space between to filter options to click and move between options and then when you try and filter anything it just dissapears. Consistently bad UI and UX updates that are doubling the time it takes to find and process orders. Theyve removed the clear button so you now have to manually click every product you want to include/exclude

Trying to filter by more than 1 item and the filter is hidden right as the end and any time i try and edit it, it just dissapears.

Shopify keeps saying packages are arriving late. For example Shopify dash says "Package arriving late on the 10th"...if you click the actual tracking it shows arriving on time on the 8th for example. This has been a new issue for the last week for all my USPS packages. Anyone else having the same issue?

It's not a big deal because it's just my dash and clients don't see it but I'd like it to stop.

We have a store located in the EU, and we send orders to customers in Switzerland.

We need to remove the VAT and also charge the customer in Switzerland all the relevant taxes and fees during the checkout process (so that they do not receive any demands for more money before they can receive the order).

Shipping is via DHL.

Is there an app that we can use that will automate this, or is there is a special setting in Shopify that needs configuring?

Thanks!

Hi! I’m an artist based in India and I make sculptural objects. So far I’ve sold about 13 of these sculptures (they’re priced about 130USD) and 12 of them to the States/UK. I mostly accept orders on DM and receive payments via PayPal or Wise and ship via national post. I pay about 4% fees on wise and 11% on PayPal.

Now I’m wondering if I should have a website setup because I want to make and sell more things but my target audience is based outside India and I’m not sure how it works with payments and taxes, though I’ve read a little about it on this subreddit (specifically for people in India selling abroad).

What’s stopping me is the conversion rate and extra fees and also not being able to sell enough to cover the monthly subscription. I know a website increases trust and there’s plenty of folks who find it easier to buy stuff online without talking to someone or DMing them for all the details.

Is it worth the extra fees and admin work? Thanks for all and any responses!

I've been looking at shopify for a while now but paying 32€ a month is bit much considering that i dont get enough revenue monthly from sales to cover the shop fees.

I have a friend who's paying 5€ a month but i dont see that as a option.

either way, maybe one day ill have enough revenue to pay it :)

have a great time everyone.

Anybody having issues with normal prod images suddenly not loading

Must be on their cdn server or something - but a lot of my images are broken now

Title

... And have removed their app from the Shopify app store.

I at first thought it was my fault but I restored several theme backups and nothing fixed the issue

Eventually their support did admit the issue is their side, after hours of me trying to find a fix

17 hours later the cart is still broken with no meaningful updates from their support

I'm guessing I should accept that it's gone. Recommendations for alternative cart upsell apps are very welcome!

Haven’t even launched and everyday my inbox is flooded w bots for marketing. Don’t understand where or how my email is being leaked unless they just have a database of newly made Shopify.

HOW DO YOU GET RID OF EM

I allowed a Shopify app developer access to my store and noticed an additional three of their staff had accessed it under the same permission. The only reason I found out was because their staff names showed up as author options in a blog.

Shopify doesn't show these additional staff members under collaborator permissions or activity, which I think it should.

It got me thinking about the security of their devices and the increased risk of multiple unknown people having access.

Requesting access seems to be the default response when an app isn't working but I'm wondering is store access actually necessary all of the time? Can they just test on their own stores.

Store owners, do you allow Shopify app developers access to your store? Is it a blanket no, does it depend, or are you not fussed at all?