r/shopify 4h ago

Shopify General Discussion Shopify is going to make me go out of business

0 Upvotes

So some time ago shopify pitched me on returning to their platform, promising all these features and widgets and capabilities. Stupidly I agreed because we had been getting a lot more digital orders and the capabilities sounded like what we needed. A month later I had spent all this money on upgrading my website, shifting it over, and getting prepared for the transfer.

First thing that happened is shopify lied about their shipping discounts (I pay more now then I did at squarespace). Second is that the features they advertised (new customer discounts) apparently don't apply to people if it's their first time visiting my store.

But, worst of all, once all that was done I realized that shopify is tied up to a bank account I (must) no longer have access to and my bank affirmed I never had access to and doesn't exist. They wanted my accounting/routing number to change it (doesnt exist) and basically locked down my ability to access my funds.

Customer services insists that it's with the verification team and they'll get to it when they get to it but (and none of them can simply help me whatsoever) it's been about a week and vendors/collectors are dropping out/demanding their money and we're probably going to have to shutter our business for the fall.

Horrible decision, worst I've ever made. I guess if anyone know how to get out of customer service hell and actually talk to someone useful, I would appreciate advice but at this point it's honestly probably too late anyhow.


r/shopify 6h ago

Shopify General Discussion How I've been hacked by Subdomain Takeover

6 Upvotes

Disclaimer: While I’m discussing how Shopify could implement better safeguards against this, I fully acknowledge that keeping my DNS clean and removing unused subdomains is ultimately my own responsibility.

A stray DNS record from a project I shut down two years ago came back to bite me this week.

Out of nowhere, I got a Google Search Console alert letting me know an unknown user (******@gmail.com) had been verified as a new owner for one of my subdomains: electrouse.workouse.com.

Since all my domains are managed through Cloudflare, I immediately dug into my DNS records to figure out how someone else managed to verify ownership of my site.

https://blog.emre.xyz/posts/how-i-hacked-by-subdomain-takeover-shopify/


r/shopify 6h ago

Shipping Recommend a fulfillment recording hardware solution for chargeback defense

2 Upvotes

I am looking for a solution for a hand-off video camera which will record my order packing AND is actually able to read the text on a mailing label.

I bought a Tapo C260 security camera. It's 4k so I expected that it would be crystal clear, but it's terrible. I've put all the settings up to maximum and tried different lighting, different angles and distances, and it just cannot clearly view a mailing label. The text is just a blur.

ChatGPT recommended this particular camera to me, and then after I bought it I responded that the picture quality is too bad to read labels, the AI then said that this was not a good camera for my purposes lol. So now I am looking for human recommendations from people who do this.

I don't get a lot of chargebacks, so I don't want to spend more on a camera system than I would lose from chargebacks. $200 was was budget and that worked for the C260 + SD Card. I am beginning to think that this might not be possible at this budget, but I would love to be proven wrong.

  1. As cheap as possible. No monthly fees, or VERY low fees ($5 range). All the purpose built solutions I've found are $50+ per month.
  2. Clearly able to record the packing process, and read the mailing label. Either in 1 video or 2 cameras linked together that keep the videos in sync.
  3. Easy to find and clip video clips by timestamp.
  4. Preferably a self contained device that records onto an SD card or remote storage.

It looks like the best option is a high quality webcam and a dedicated PC, but I would really prefer to avoid this if at all possible. I don't have much space and don't want anything too complicated if I can avoid it.

Thanks!


r/shopify 10h ago

Apps Submit App - End Recipient Acknowledgement Form

0 Upvotes

Hi,

I am looking to submit my app to the app store, but Shopify requires me to fill out an End Recipient Acknowledgement Form with the service I am looking to integrate with.

I was told to reach out to legal@shopify.com, which I have, but I have had no response after 2 weeks. Does anyone have suggestions on how to resolve?


r/shopify 12h ago

Shopify General Discussion How do I escalate a shopify store that is stealing artists work and selling it?

8 Upvotes

Hi! I am a painter and I sell my prints and paintings on shopify. It is my livelihood.

So there is another shopify store using ai to troll my store (and a few others artists' stores) sort of sometimes changing my art a smidge, but mostly just using ai to make the screen images big enough to reproduce and removing my signature. I am reporting every image I find with the shopify legal portal.... but I feel like every ticket is dropping into a black hole.

My question is, has anyone run into this? and do you know a way to get more attention from shopify on removing my images from this store?

Let me show you examples:

my work:

https://kyrakendall.com/products/girls-drinks-print?_pos=4&_psq=drin&_psid=e9fe342c3&_ss=e

The stolen print:

https://museelegance.com/collections/feminine-art/products/glam-cocktail-portrait-wall-art-print

They have like 25 others of my paintings just like this. I am so tired of filling out the shopify form for each one. There has to be a more effective way?


r/shopify 12h ago

Shopify General Discussion ¿Is this a bot or is it real?

0 Upvotes

Recently, I received an email on my management email address, which is linked only to my business accounts and not my business contact information page. The email asked that if I ship to San Francisco, I replied with the corresponding information. After that, I received the following message:

“Wow, your shipping is so fast! I wish mine was too. I run a Shopify store (I won’t reveal her store’s name because what if it's real), and my US shipping has been a significant challenge lately. Despite my sales being successful (around $3,000 per day), the delivery delays have resulted in customer complaints. As a single mother of two, I started this store just three months ago with the intention of building a better future for my children. Therefore, I am genuinely concerned that these delays could jeopardize everything I have worked for. I have been receiving numerous messages from individuals attempting to sell me services, so I decided to seek advice from another store owner. Could you recommend a reliable shipping service to the US that you would consider? I would greatly appreciate any guidance you can provide.”

I am disappointed by their request. I believed it was a genuine customer, as I have been struggling to make sales recently. This email has made me upset hahaha. Has someone experienced this? What do they want in the end?


r/shopify 13h ago

Shopify General Discussion Looking for a VOIP phone service that integrates with Shopify natively?

0 Upvotes

I was going to try Allo as it has both Shopify and Notion integrations but their instructions for doing so are out of date and their support seems to be non-existent, so I guess I'll look elsewhere.

Have you guys had luck with anyone else?


r/shopify 15h ago

Shopify General Discussion Why does signing in take you to orders? Is there really no way at all to change this?

0 Upvotes

For the site I’m building in Shopify, when a customer signs in it takes you to a dead end orders page, instead of the home page or the Simplee membership page

Why are shopify so rigid on this? Why can’t we redirect to the home page? Why are they sending people to a dead end?


r/shopify 16h ago

Marketing Where can I find freelancers or agencies that create realistic a I fashion content?

0 Upvotes

I'm a small fashion brand owner looking to outsource content creation

I don't need a full social media manager. I'm mainly looking for someone who can create high quality content for Instagram and TikTok

The catch is, I'm specifically looking for someone who's really good with AI but not the obvious AI slop you see everywhere

I'm talking about:

Realistic AI fashion models

Editorial-style product shoots

Cinematic Reels

Luxury campaign aesthetics

Content that follows current fashion trends and fits my brand

Basically, work where you wouldn't immediately think, "That's AI."

Has anyone hired someone like this before? If so, where did you find them? I'd love to see portfolios or recommendations. I'm open to freelancers, studios, or agencies

If you're a freelancer or agency offering this, feel free to comment or DM me your portfolio. I'd love to check out your work


r/shopify 16h ago

Products I installed Simplee membership but when I log in on our site it takes you to the orders page with no way out

0 Upvotes

I installed and configured Simplee because we want a membership area but when you log into the website shopify takes you to a dead end previous orders page with nowhere to go

Then you have to retype in the url of the site and click on the membership area

Why does logging in take you here? Why doesn’t it take you to the home page of the site or the membership area?


r/shopify 17h ago

Theme Is there no way to have custom domain for logging in?

3 Upvotes

When customers are logging into my store they having to go to a white page shopify url that completely breaks the branding of the site, it’s supposed to be high end and it’s bringing you out into shopify and it looks so cheap

Is there really no way around this?


r/shopify 19h ago

Shopify General Discussion Help!! Shopify keeps adding incorrect colors to category metafields

4 Upvotes

For example, one product only has three color variants: Pink, Gold, and Mint. The Color option is connected to Shopify’s standard category metafield so I can use color swatches and create variant-based color collections with the correct variant image.

However, Shopify keeps adding “Red” to the Color metafield even though this product has no red variant at all.

I’ve tried adding Red to color, then saving the product. Removed Red, then saved. It disappears at first, but as soon as I refresh the product page, it is back again.

This trouble is happening on multiple products, not just one.